FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Arrived ahead of schedule and was a hit at the party! Super satisfied.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Great service and value, received the order as it was noted to us Thank you”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Food Service Direct did their part as advertised but UPS appears to be unable to deliver to the correct address.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I received my food order but it took over a month.”

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Posted 1 year ago

Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 1 year ago

“Fast shipping and customer service is outstanding.”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Fast, on time, and pricing is comparable to other vendors. When there was an accidental double order, they immediately flagged and allowed me to cancel before charging.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 1 year ago

“Great product super fast shipping every thing arrived frozen”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 1 year ago

“My food is still coming partially cold. It's only because of the cold weather that it gets here ok”

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Posted 2 years ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 2 years ago

“My order was a box of 1.75 Ounces - 64 bags of Doritos, FoodServiceDirect had this available cheaper than anywhere else(I can't find them in stores in this quantity) and they deliver to residential homes. The order got processed and shipped fairly quickly. The order was packed properly and arrived undamaged all the chip bags were good and not crushed at all. Will be ordering again soon.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 2 years ago

“I cannot comment on good service,for food it is very bad service, they have to send it by UPS, I don't recommended it for food...”

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Posted 2 years ago

Thank you for the feedback! We hate to hear there was an issue with your order. It's important to us that frozen orders are just that, FROZEN when delivered. As requested, a refund was issued. We hope that you will continue your business with us as we continue our efforts in assuring our shipments are packaged well.

Posted 2 years ago

“Love, love, love this company. The product I buy from them is 100% pure with no fillers so I know I am getting 100% actual food instead of "cellulose to prevent caking" which isn't needed but is found in most grated and shredded cheese products. There's no cellulose in the cheese I buy from Food Service Direct and it doesn't cake at all. Shipping is prompt and items are shipped in well-insulated containers with ice packs.”

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Posted 2 years ago

Thank you for the feedback! Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 2 years ago

“dimsum I ordered was good. the only drawback was shipping fee.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 2 years ago

“First time ordering product took 5 days to arrive. Thawed out completely. Second time sent 2 day air. Thanks for correcting UPS joke of delivery for frozen products. Thanks also for honoring replacement.”

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Posted 2 years ago

We appreciate the feedback! Thank you for letting us make this right for you.

Posted 2 years ago

“I LOVED that I could place an order and have it delivered to my office, I will definitely be using your service again in the near future, thank you so much :)”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 2 years ago

“We were pleased that your company carries Udi's Frozen Pizza Crust and can sell it to us. We need gluten-free alternatives, and a local store stopped carrying it. The product arrived promptly and in good condition. We plan to continue to order this from your company.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“The lobster tails were delivered very frozen and. It as exactly as described in the details.”

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Posted 2 years ago

Thanks for the great feedback! We appreciate it. See you soon.

Posted 2 years ago

“The product was great and the delivery was fast.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Wonderful service!!!!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 2 years ago

“Great price, super fast delivery, well packaged, great products. Absolutely no negatives”

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Posted 2 years ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family!

Posted 2 years ago

“you guys doagreat job thank you all”

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Posted 2 years ago

Thank you for the great feedback! We are glad we could be there for you.

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews