FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“product is good. Takes a very long time to receive required food documents from the supplier.”

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Posted 8 months ago

Thank you for the feedback. If you have any questions about your order please feel free to reach out to our customer service team. We would be more than happy to assist you!

Posted 8 months ago

“Subject: Extremely Displeased with Order #1002581815 I am deeply dissatisfied with my recent experience with FoodServiceDirect.com. I placed an order for a gallon-sized (128 oz) jar of Single Sir Kensington's Mayonnaise and received an entirely different item – 43 individual mayonnaise packets instead. The discrepancy in quantity is unacceptable, as I specifically ordered a bulk-sized product. Despite my efforts to address the issue through email and the provided contact number, my concerns have not been resolved. The lack of a timely and effective response is frustrating. The emailed communication displays a disconnect between my order number (1002581815) and the invoice order number (2453049), adding to the confusion. Furthermore, the products arrived without a manufacturer's box or UPC, making it impossible to verify their authenticity. I attached pictures for clarity, showing the baggie of packets and the invoice for scale. Despite reaching out for assistance, the Customer Service Team's response seemed indifferent and failed to address the core issue. This lack of accountability and resolution has left me with a poor impression of FoodServiceDirect.com. I expected better service and adherence to the accuracy of orders. I caution others to reconsider before choosing this service for their needs. Attaching what i got vs what I ordered.”

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Posted 8 months ago

Hello thank you for the detailed response, ill be happy to assist. I do see that when you initially reached out to us you submitted your request as "solved". So since it was submitted as done we were unable to assist. I took a look at your most recent ticket and do see that we were able to reach out to the manufacture for you and get a reorder processed. An email with the new order number has been email to you. If you have any questions please feel free to call us we would be more than happy to assist.

Posted 8 months ago

“A great experience”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 8 months ago

“We order our cheese for nachos from FoodServiceDirect. Ordering is easy and the shipments come quickly.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

“When I say 5 star Thats exactly what I mean. The cookies was shipped very well packed. They was still frozen and im in Alabama. The cookies were PERFECT!! I will be ordering again.”

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Posted 8 months ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 8 months ago

“nice placemats”

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Posted 8 months ago

Thank you for the great feedback! We are so glad we could get these to you.See you again soon!

Posted 8 months ago

“On time,no damage to bottles.price right.always have what I need.thank you”

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Posted 8 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 8 months ago

“Great service and prompt delivery”

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Posted 8 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 8 months ago

“I received all that I ordered. Very happy In fact I'm going to place another order for Eggo grab & go. But its out of stock. Im going to order 2 when it comes back in. I love these”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Ordered and it came in and was on time and had no flaws.”

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Posted 8 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 8 months ago

“Ordered beef bouillon and got chicken bouillon in a beef bouillon bucket.”

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Posted 8 months ago

Hello, Thank you for the feedback, Ill be happy to assist. I took at look at your order and noticed that the "Single Knorr Caldo de Pollo Chicken Bouillon 7.9 pound" was ordered, shipped and invoiced. I noticed you haven't reach out to our customer service team yet for assistance. I have sent you an email for more information. Thank you

Posted 8 months ago

“Good product”

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Posted 8 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 8 months ago

“Easy to do business with your company. Delicious product.”

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Posted 8 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 8 months ago

“The cookies are great. The box was delivered open and damaged. Inside the cookies were rolling about. I contacted the company with my concerns and they offered a few dollars off my next order. lol I was a little concerned about tampering or contamination.”

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Posted 8 months ago

Hello, Thank you for the feedback, Ill be happy to assist. I took a look at your claim and saw the pictures you sent in to our customer service team. The damage specialists in charge of your ticket noted there was only 7 out of 320 cookies visibly damaged in the pictures you submitted. We suggested you to send is another picture to back up our claim of total damage. Since the picture submitted only showed partial damage we refunded accordantly. If you have any questions about your refund please feel free to reach out to us we would be more than happy to assist.

Posted 8 months ago

“When I received my package and opened the cooler it came in the pizza crust fell out of there package. There were 5-8 broken pizza crust. I cleaned the mess up and threw the damaged pizza crusts away. I then contacted your customer service via email and was told multiple times I would need a picture of what I was complaining about. Since I had cleaned up the mess, which I told customer service, I did not have, nor could I, take a picture. I finally quit responding to them after they kept making the same requests. I will never purchase from your company again. As much as I enjoy your product I feel your customer service skills are lacking. You should have simply sent me additional crusts.”

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Posted 8 months ago

Hello thank you for the detailed response, I'll be happy to assist. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. We understand if you don't have any pictures for your claim. We were going to process this claim without the pictures we just needed information on whether there was damage to the packing when it was delivered. As of today, we have not received any alternative information from you. If you could kindly respond with the requested information we would be happy to continue to assist you.

Posted 8 months ago

“While I appreciate fast shipping, they almost process orders too fast for in stock items. I made a mistake and ordered mini marshmallows and needed micro marshmallows. I emailed right after ordering asking to cancel and then followed up with another email the next morning. I even asked if they could call the warehouse and ask them to pull my order and they wouldn't do that. If it was a small order I wouldn't have bothered me as much however it was for 6 cases so I did not appreciate that they could not help me with this. I will never order with this company again.”

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Posted 8 months ago

Thank you for the feedback, I'll be happy to assist. I looked at your order and saw that you reached out to our customer service team after hours. I apologize we could not get to you until we opened back up in the morning. I also noticed the item you ordered has a 1 day processing time and is a part of our local inventory. As this item is in our local inventory, cancellation requests are extremely time-sensitive. Unfortunately we were unable to cancel this order for you. If you ever need help ordering the correct item please feel free to contact us anytime, we would be happy to assist.

Posted 8 months ago

“My order of Vegan Brioche Buns arrived with three packages containing several broken or crumbled rolls. My previous Oder was perfect. I qwilql call you next week to see if you can make good. Thank you, Laura Shenghit 1-609-532-9574”

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Posted 8 months ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 8 months ago

“Always happy with my order of Regina Wine Vinegar! It’s the best!”

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Posted 8 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 8 months ago

“Couldn’t find Light life smart bacon, one of my favorites, in supermarkets. So grateful I found it here. Loved the way it was packed and was delivered in a reasonable time.”

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Posted 8 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 8 months ago

“I order large decaffienated teabags for personal use. 50 to a box, so I don't need very often, but delivery is always prompt when I do”

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Posted 8 months ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 8 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews