FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping was way too much !”

Helpful Report

Posted 7 months ago

We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We only sell items by the case and do not have a large warehouse where we can keep excess. For that reason we are not always able to get things for the same price as a grocery store can. Prices on temperature sensitive items also factor the price of extra packaging for the items. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 7 months ago

“Was so happy to find this fine product that for some reason grocery storess don't carry. Shipping is fast and frozen product arrives well packaged and fully frozen. I receive accurate shipping notifications so that I can be home to take care of it when it arrives. Great company, great service, great communication!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 7 months ago

“I ordered frozen items, they shipped safely with dry ice in insulated containers. Arrived safe, and still frozen. Very pleased with the service.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“The return policy is "Unbelievable". When a customer accidentally orders the wrong item (that they can't sell), they should be allowed to return/exchange the item, making sure it is properly packaged for return trip.”

Helpful Report

Posted 7 months ago

We apologize we are unable to return your order at this time. Certain items, including special order items and temperature-sensitive products, are not eligible for returns, as well as some items fulfilled by specialty vendors. Please be aware that products ineligible for return are clearly indicated on the product page. We have this policy in place to protect our customer. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to reach out to us.

Posted 7 months ago

“It just takes so long to receive my order”

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave us a review! It looks like the item you ordered is a special order item. Items that are considered special order are ordered just for you and can take a little longer to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 7 months ago

“i ordered gluten free rolls and they came in still frozen and nicely packaged. would recommend to everyone if you are gluten free.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“There was a delay getting my package and when it was in shipping mode one of the 12 mixes had broken. UPS had taken out the broken one, moved the rest into a UPS box and resumed the shipment sending you FSD a notice of this. Each container in the shipment was extremely sticky and being it is cardboard containers not a lot I could do to fix the issue. FSD never reached out to me nor did they replace or credit my account for the broken cotainer. They had sent me a notice that I reached out to them which I did not but UPS had and was wondering if my issue was resolved which again it was not. I then sent you a notice on this and heard nothing back from you. Poor customer service!”

Helpful Report

Posted 7 months ago

Hello, Thank you for the review, ill be happy to assist. I do see that we reached out to you about your order on Feb 28th, unfortunately our customer service team has not herd back from you regarding your order. If you need assistance you can simply reply to our original email. Or if you prefer you can call, text or chat with us 7 days a week! Thank you.

Posted 7 months ago

“I enjoy the service but wish there was a better and more cost effective way when delivering frozen products. I am sure the cost to ship them is very expensive for you and for customers. These styrofoam containers long term tend to pile up and very wasteful from an environmental standpoint.”

Helpful Report

Posted 7 months ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 7 months ago

“Great service and FAST delivery”

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Posted 7 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“Easy ordering.”

Helpful Report

Posted 7 months ago

Thank you for the feedback. We really do appreciate your business. See you again soon!

Posted 7 months ago

“Love the Seitan, very good price...”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 7 months ago

“Food arrived on time and in good condition”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“Product availability, good expiration date, arrives as promised if not sooner, well packaged. Friendly and efficient means of purchase.”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 7 months ago

“My bread was already moldy and could not be used. The packaging was ripped open already. I refused it the first day and they redelivered it the next day the same way and left it on my porch.”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We see that the order was in fact damaged in transit per UPS tracking We sincerely apologize for this inconvenience as we know how important it is to get your order. An email should have been sent to you by our customer service team on February 28th, I apologize if you did not receive it. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 7 months ago

“Awesome a fast shipping! Definitely will do business with again. Thank you.”

Helpful Report

Posted 7 months ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 7 months ago

“Excellent service and shipping perfect and a good follow up. I loved the bulk size. Thanks LG”

Helpful Report

Posted 7 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 7 months ago

“Great products and fast dependable service. Food arrives in good condition.”

Helpful Report

Posted 7 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 7 months ago

“I have ordered twice from this company and have been very pleased. I was well informed about when it was shipped and when it would be delivered. Very happy with quality of the food also.”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 7 months ago

“I was thrilled with my purchase because Sauer Spaghetti Sauce is mine and my family’s favorite sauce and we couldn’t find it anywhere. It’s exactly what I was searching for!”

Helpful Report

Posted 7 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 7 months ago

“Great service, great packaging!”

Helpful Report

Posted 7 months ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 7 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews