FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a grate experience ordering from Food Service Direct, and yes I'm happy with the service provided, I received my product reasonably fast. I"ll will order again from you. Thank you, Sergio Calderon”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I got a survey today to rate my delivery and we have yet to see that it has even shipped. Today was the last possible delivery date according to my transaction.”

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Posted 1 year ago

Thank you for the feedback. Ill be happy to assist. Currently we're showing order number 1002387289 has been shipped as of 10/02/2023 and delivered by our courier 10/05/2023. If this is not the case please let us know and we can begin to investigate this for you

Posted 1 year ago

“Great source!”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business!

Posted 1 year ago

“You couldn't deliver the product”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Customer service got back to me quickly. Product was shipped on time and arrived early! Pretty good price. Great product! Will definitely order from them again.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“I ordered 2 coconut cakes which were absolutely delicious. They came in a large styrofoam box packed with dried ice. I live in Florida and usually by the time the package arrives, the ice is completely gone, but with foodservicedirect, they packed it so well that there was still a lot of ice left and the cakes were still frozen solid. So much better than other companies. In addtion, the cakes arrived in record time. Once I ordered, they got here in no time. I am very, very pleased and will definitely order from them again!!!”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“Got the popcorn so fast and it came in perfect condition! Pretty good price too!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“Fast delivery and very well packed I was amazed by the way it was delivered”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“nice price and buy I will be buying again”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Shipped quickly but I had five broken shells. Three were unusable. Very disappointed.”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I found the products I needed and no complaints at all with shipping! This was my first order from foodservice direct and I'm sure I'll order from them again if economy allows (not a reference to their pricing but to the times we live in)”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“was contacted by Food service direct to place order for product I had been looking for so I went on and ordered a product and at no time was it shown to be out of stock. Completed the order and it was several days later before I was contacted and told my order was cancelled because the product was not in stock and discontinued (which it is not)”

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Posted 1 year ago

“salami makes me happy”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Product was exactly as advertised and delivery time was spot on. Site is supper easy to use. Definitely a new go to spot for so many things.”

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Posted 1 year ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 1 year ago

“Our package came as promised. We love these finger steaks. Easy for quick meals!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Arrived timely and in excellent condition. I would recommend.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“My first order with Food Service went very well. Unfortunately I had to cancel and their customer service representative made this process extremely simple. I look forward to purchasing hard to find food products from Food Service. Thank you, Michael”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“I received my order in a timely manner, it was packaged very well. I highly recommend them and look forward to ordering more for my food truck.”

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Posted 1 year ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 1 year ago

“I placed an order . It was processed on September 20, 2023. The order to date has not yet shipped. I am still waiting for my order to be delivered.”

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Posted 1 year ago

Hello, Thank you for the feedback. I took a look at your order and see that UPS has updated your order as delivered On Friday, September 29 at 12:28 P.M. Please if there ever is an issue with your order please feel free to reach out to our customer service team anytime, we would be happy to help.

Posted 1 year ago

“Ordered two items...one shipping in a timely manner but the second took way too long. I had to contact FoodService Direct and ask about the rest of my order. Once I contacted them my item was shipped and received the next day! Customer service has greatly went down hill. Will have to ponder if I will reorder again. Likely not!!!”

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Posted 1 year ago

Hello, Thank you for the feedback. I took a look at your order and saw that one of the items that you ordered has a processing time of 3 business days. It was ordered and shipped out 3 business days later. I do see that when you spoke with our customer service agent your order arrived at our warehouse ready to be shipped to you. I do see that the customer service rep sent you an update on your request. Please if you have any questions please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews