FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Best pre-formed pizza dough, so easy to defrost and top with sauce and toppings. Great for pizza parties especially if you have a pizza oven. Dough lasts up to 6 months in the freezer!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Quick and Cheap Prices. I would buy from them again. I can't find that product near me so I'm happy that I could get it from them!”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“My biscuits arrived thawed but they rectified the situation immediately sent out new and they arrived still frozen and in time for when I needed them. Will use them again in the future. Good people to deal with.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“FSD carries a tea product - Tazo Zen - that is becoming hard to find. Delighted to find it here and get fast and reliable delivery.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“Great website, easy to order, speedy delivery in well iced containers for perishables!! Will continue to order here.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you again soon!

Posted 1 year ago

“Great service. Love the little ketchup bottles!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Product arrived on time and still frozen. And it is oh so good. Thank you”

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Posted 1 year ago

You’re certainly welcome! We appreciate your business. See you soon!

Posted 1 year ago

“I have had excellent experiences ordering from Food Service Direct. They have the best price I've found on Rice Dream Unsweetened Rice Milk, even including the shipping charge! Delivery is fast and the product has always arrived in great condition. Thanks for even supplying residential households.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Purchased a high quality kitchen matt from FSD. Great quality product and great service”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Always have what I need. My items come right away I will continue to order with you”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Have ordered maple leaf duck numerous times Always good and great service”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“I should have confirmed the prices and sizes for the item I bought more carefully, but I assumed bulk sellers normally had good prices & that, at worst, it was unlikely to be substantially more expensive than I paid at the supermarket. So when my local supermarket was temporarily out of stock for a snack item I often buy many of during each shopping trip (at a price of $1.09 to $1.59 per unit, depending on current supermarket promotions), I searched online for somewhere to buy this item & your website was in the search results. The smallest order possible on your website cost about $50, but I thought I might as well stock up on these items, as I had plenty of room in my fridge and I eat them often. I was surprised when I only received 10 units for my full order, meaning the cost had been about $5 per unit (i.e. between just over three times and almost five times more per unit than the cost at a normal supermarket). Your website does list the number of units included as part of the ordering info, so it’s not deceptive in that sense, but I also can’t imagine why anyone would order an item at these prices unless they made a careless mistake, as I did. Selling common items at over 300% markup seems to me like a grey-area business practice—even though the info is listed, relying so blatantly on the carelessness of customers to make money just seems to me like an unethical business model. In fewer words, I do accept that I was a sucker here and that this was my fault in that sense, but I also think it’s ethically wrong to use this sort of business model and that both of those observations can be correct. Obviously, I won’t buy anything from this company again.”

Helpful Report

Posted 1 year ago

Thank you for the feedback. We sincerely apologize. While we strive to be as competitive as possible our prices are not always as low as grocery stores. We have a wide variety of products for all budgets. If you have any questions about a listing or a product please feel free to reach out to our customer service team we would be happy to help.

Posted 1 year ago

“Items arrived in-tact as advertised. Great shipping time and fees. Worthy of repeat business. Thanks.”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you again soon.

Posted 1 year ago

“Very good products, and prompt delivery in great condition!”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Fast delivery!!”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“My ice cream showed up melted and the top had opened”

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Posted 1 year ago

“Food Service Direct are awesome, and they sell the best tasting hamburgers around anywhere. The 4oz TNT burgers are the bomb. Shipped very fast and shipped in coolers and dry Ice. I have had 3 orders in the last month and a half.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Great product and service!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“Package did not arrive in good condition.”

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Posted 1 year ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“Very good service. We are pleased with our purchase.”

Helpful Report

Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews