FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.40

4.4 Rating 4,274 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,274 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Foodserevicedirect.com is always a great pleasure to work with. Very pleasant customer service, very professional, very helpful. Thank you.”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Very happy with the black bean soup and we received it quickly! The only thing it was as pricey”

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Posted 3 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 3 months ago

“Excellent Food and service! My order was on time and fast!! I would recommend ordering from Food Service!! Thank you..”

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Posted 3 months ago

Thank you so much for the recommendation! We appreciate your business. See you again soon!

Posted 3 months ago

“Excessive wait time to ship product in section of website that said ‘in stock’ but had to be ordered”

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Posted 3 months ago

Thank you for the feedback. Items that are considered special order are ordered just for you and can take 3 to 4 weeks to arrive from our suppliers. We have over 100,000 items that ship out in 1-2 days! Please reach out to our customer service team we will be happy to help you find these items.

Posted 3 months ago

“It really don’t have any problem on this order better than December 2023.”

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Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“I like being able to purchase bulk items restaurants use for home cooking. It may seem a bit pricey, but in the long run, it's cheaper to buy in bulk”

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Posted 3 months ago

Thank you for the awesome feedback. We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“Enjoy doing business. See you soon.”

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Posted 3 months ago

Thank you for the awesome feedback we appreciate your business. See you again soon!

Posted 3 months ago

“At my restaurant in Michigan I had a gyro that came in strip form that was much thicker and better taste than I received Maybe my fault, not particularly excellent in quality, but service was great. I hope to find it again somewhere because this is just too thin and must use many more strips for my gyro sandwiches and dinners. Customers think it's OK. In Michigan I had customers that had been to Greece comment that my gyros were better than in Greece.....”

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Posted 3 months ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 3 months ago

“I got the item I wanted in reasonable time. My only complaint would be the styrofoam packaging and ice packs. Hope someone creates something more ecological in the near future”

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Posted 3 months ago

Hello, Thank you for the review. We appreciate your commitment to eco-friendliness. Our packaging is designed to be biodegradable and recyclable.. If you have specific questions or would like assistance finding a recycling facility near you, our customer service team would be more than happy to help

Posted 3 months ago

“Easy to use. Great service, quick shipping.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“Good prices, quality products and fast shipping, Thank you food service direct.”

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Posted 3 months ago

You’re certainly welcome! We are so glad we could get you the items you need. Hope to see you again soon.

Posted 3 months ago

“I ordered 25# gluten-free flour. Was told it was delivered to my post office. I only use a post office box for safety reasons. Went to the post office and postmistress and assistant spent 10 minutes tracking it down. Instead of VA it was in Quincy Illinois. I am a disabled physically impaired woman and very disgusted 😒 never will I order from this company again. Currently trying to get my money refunded.”

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Posted 3 months ago

Hello, Thank you for the feedback, ill be happy to assist. I took a look at your order and shipment and noticed that the shipping address imputed was incomplete. I do apologize for this. Please make sure your address is entered correct at checkout. If you ever need any assistance enter your correct address please feel free to reach out to us anytime. We would be more than happy to assist you.

Posted 3 months ago

“Excellent food nutritious and low in sodium and taste great . Will buy more when needed.👍👍👍”

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Posted 3 months ago

Thank you for the great feedback! We are so glad we could get these for you.See you again soon!

Posted 3 months ago

“Puff pastry sheets arrived safely and still very much frozen. I like that the insulated container is bio-degradable.”

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Posted 3 months ago

Thank you for the review! We are happy to hear that your order was delivered safely. We can't wait to see you again soon!

Posted 3 months ago

“Very good but pricey”

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Posted 3 months ago

Thank you for the feedback we appreciate your business. See you again soon!

Posted 3 months ago

“Great service. Fast delivery. Happy customer. Will order again.”

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Posted 3 months ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 3 months ago

“I recently ordered a case of chicken cordon bleu to be shipped to my son (who lives on the other side of the U.S. from where I live). Delivery was timely and my son raved about the chicken cordon bleu and how good it is. I searched high and low on the internet looking for a case of this product, and was happy to finally find Food Service Direct!”

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Posted 3 months ago

Thanks for the great review! We're happy to hear that your products arrived quickly and in perfect condition. We appreciate your business and hope to serve you again in the future.

Posted 3 months ago

“We love the Italian dressing. It does taste just like Pizza Hut . Package arrive in good shape but my daughter ordered the same thing and the container lid came off in shipping.”

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Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“Delivery was fast and item was package perfectly and Was still frozen. The only issue, every time I order is that the count is always short, both were short by 7 pieces. Granted not a lot but for the price it is. My kids really like it so I order anyways knowing that it might be short a few pieces.”

Helpful Report

Posted 3 months ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 3 months ago

“I bought a couple of cases of a product that I used to buy through a different supplier. At first I was annoyed because I’d never heard of Food Service Direct. However I was happy to find that the prices were comparable and the free and fast shipping was even better than my first supplier.”

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Posted 3 months ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 3 months ago

FoodServiceDirect.com is rated 4.4 based on 4,274 reviews