FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our order was damaged in transit. The customer service representative I called was very helpful and sent our replacement quickly.”

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Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

“I absolutely love these people! I get so many products from them and it is SO MUCH cheaper.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Quick shipping and delivery”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“It was very good I told everybody at work and gave them the number to call everybody said they call and they ordered steaks and other different items I will do a video and picture next order”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Fast, froz6 perfectly and deli6.”

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Posted 1 year ago

We appreciate your business and the great feedback!

Posted 1 year ago

“Very simple site to order from.”

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Posted 1 year ago

Thank you so much for the kind words! We appreciate it. See you soon.

Posted 1 year ago

“I never received my item.”

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Posted 1 year ago

Thank you for the feedback. We do apologize there was an issue with your order, I took a look at your order and I do see that you refused your delivery as per UPS. I do see that you haven't reached out to our customer service team for assistance. I have sent you an email for more information regarding this order. Please be on the lookout for an email from us soon.

Posted 1 year ago

“Quick shipping and always happy with Gen products.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“FSD has great offers with the widest selection along with prompt shipping What more could one ask for. You will not be disappointed.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“Great product and super fast shipping! It arrived in perfect condition and is exactly what I needed for my business! I'll definitely be buying again soon!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Product was packed well and was defrosted on arrival. Second time this happened Product useable”

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Posted 1 year ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I do see that you were refunded for the product that arrived thawed. If there ever is an issue please feel free to reach out to us anytime, we would be happy to help.

Posted 1 year ago

“My order of delicate gluten free English muffins arrived in 98° Florida heat boxed in dry ice. As far as I know this is the only company that ships breads in dry ice. Yes, I likely paid more for shipping. I ordered the same muffins from another company last year. They arrived in crumbs and moldy. The muffins from FoodServiceDirect were cold and perfect.”

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Posted 1 year ago

Thank you for the feedback! We are so happy we are able to get you these items. We really do appreciate your business.

Posted 1 year ago

“The product I ordered arrived promptly, and was as described.”

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Posted 1 year ago

Thank you for the great feedback! We are so happy we could get these for you!

Posted 1 year ago

“The product was well packaged and delivered on time. I will be utilizing your services again.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business. See you soon!

Posted 1 year ago

“Pickles were good but man do I hate the email spam from every damn company asking for a review. So my policy is to 1 star every one until all companies quit asking”

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Posted 1 year ago

Thank you for taking the time to leave us a review! At Food Service Direct, we strive to improve ourselves and welcome feedback from our customers at every step of the journey. While we do ask for feedback after your order is placed our hope at that point is to gather feedback based on your experience using our website and the checkout process. As always this is completely optional.

Posted 1 year ago

“Love the products and super fast shipping”

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Posted 1 year ago

Thank you for your kind words! We're thrilled to hear that your order arrived safely. We look forward to serving you again soon!

Posted 8 months ago

“Didn’t realize until google search this was a bulk order store”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 10 months ago

“I’m satisfied with your service”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“When I order they immediately send it and I get it 7-10 days.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Handled back order satisfactorily once determination was made that order wasn't delivered in it's entirety”

Helpful Report

Posted 1 year ago

We appreciate the feedback! Thank you for letting us make this right for you. See you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews