FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Orders filled promptly and accurately.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“EXCELLENT SERVICE. VERY QUICK DELIVERY. IT HAS THE PRODUCTS I WANT. EASY TO USE WEBSITE.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 2 years ago

“Great quality chicken breast”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“I really wanted to give more stars but just can’t because I received an item that expired the same day received (a whole big box of shredded cheese packets that say you can’t freeze them) and another item (a gallon of gelato) had the plastic container all broken and the food exposed to the open air. Everything else was good. Fast shipping and packed really nicely with lots of ice packs. I should have contacted them about it, but it seemed like such a hassle and I was really bummed about it and not wanting to deal with it. Will I order from them again? Idk. Maybe. Probably? I do like their huge selection of foods and especially since they ship to my home and some of these items aren’t available in stores near me. Im still going to try to eat some of the expired cheese and damaged package of gelato since those together were like $200. I hope I don’t get food poisoning. Or I will wait to see if the cheese starts to get moldy and then I will have to throw it out for sure.”

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Posted 2 years ago

Thank you for the feedback. We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please reach out to our customer service team! We’ll definitely get you taken care of.

Posted 2 years ago

“FoodServiceDirect is a game changer. I recieve my product on time and at a great price point. Highly recommend giving FoodServiceDirect a try.”

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Posted 2 years ago

Thank you so much for the recommendation!

Posted 2 years ago

“Very happy with my items I purchased from this site”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Glad they put my shipment in another box!”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Excellent ! Thank you !”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business!

Posted 2 years ago

“Fast shipping. Fresh products.”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“The fish patties and breaded pork cutlets were exactly what I was looking for! Now I can make my midwestern pork sandwiches and the McD's fish burgers!! Superb service and great products.”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“FoodServiceDirect always has the products that I’m searching for. The price and the shipping are reasonable for any item.”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Half the product had to be thrown out due to freezing during shipping and bottles bursting. If you are shipping liquids you should have higher standards for yourselves and care about the state in which the product reaches your customer”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“I wouldn't normally use a review as a place to complain, however attempts to contact you through email have been useless. My order was partially delivered and the rest of my order remains pending on the website. These items are dependent upon one another to be used and I am trying to open a restaurant. There is no phone number or chat to contact anyone and therefore in the future I would be hesitant about placing an order with food service direct.”

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Posted 2 years ago

“I always get my order quickly and without problems. The prices are great!!!”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“You have never disappointed me when I order my Chai Tea”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Shipping wasn't to long. If I bought a large enough order the free shipping would have saved me a lot of money!”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“When I tried on line it was not successful. So I had to make a phone call to your company. I was very pleased with the handling of my order.It arrived on time. I am ready to order again. Thanks Rita”

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Posted 2 years ago

Thank you for the feedback. We are glad we could assist you!

Posted 2 years ago

“Exactly what we expected! Love them.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Impressed with the speed I received my order. Just confused why I was charged sales tax on tea bags here in SC which we don’t pay tax on”

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Posted 2 years ago

Thank you for the feedback! We appreciate it!

Posted 2 years ago

“All in all, when it is time to buy rice (we eat a lot) or beans (rajma is delicious), FSD has always come through. However, with my latest purchase, I cannot say that the delivery (UPS) came through as well. We received the boxes in rather rough condition, and I'm guessing one of them was handled so roughly that it had some of the contents leaking out of the bag. I'm not sure why the packages were in so much worse condition than my previous orders, but holy heck, were they beat up. If UPS cannot care for the packages prior to and upon delivery, it may be time to switch shipping partners or allowing customers to choose their shipper. Also, they took an entire extra day delivering one package; it was on the truck and out for delivery all day, then disappeared and was requeued for the next day. Unacceptable, given that they came to our building twice. Further, we're in a pretty central spot where a lot of people and businesses are, so it should have been easier, not harder, to get our deliveries all here on time.”

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Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews