FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order very quickly. I appreciate your prompt service!”

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Posted 2 years ago

“Very impressed with the service. My item was received on time and no problems.”

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Posted 2 years ago

“Very happy with my purchase and delivery!”

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Posted 2 years ago

“I tried to place an order 4 boxes of chicken and it was supposed to be free shipping it was not so I did not order don't know what the problem was but have a nice if you offered that to me again”

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Posted 2 years ago

“Just wanted to say that my interaction with all the customer service representatives was fantastic. Very knowledgeable and very helpful.”

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Posted 2 years ago

“My order arrived in a timely matter despite the issues that the pandemic has brought us and packaging was excellent!”

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Posted 2 years ago

“quick, easy, stocked”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Very satisfied with the service.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“Easy ordering and processing.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“First Gyros since pandemic started. They were sooo good. Glad I did a search on Google because my regular store hasn't gotten any in and the manufacturer wasn't selling to the public. Food Service Direct shipping cost was very reasonable, $11 compared to another company of $80. Cost of product for both was similar in the $80 range.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Your products are the best hands down. Arrived quickly and packed perfectly. Fresh.”

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Posted 2 years ago

Thank you for the order! We appreciate your business!

Posted 2 years ago

“Happy with the service and the quick delivery. Will be using your service again in the future. The price is a little higher than purchasing in the stores. That is the only reason I didn't give you 5 stars.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“I received the wrong product, possibly out of date 15 Jan. I let FSD know and was virtually accused of lying because I didn't have the equipment to send a photo of product. You sent it, you should know what you sent. It's been 2 weeks now and I am out of chicken base and no idea of any sort of conclusion on FSD part. I have been in food service kitchens for over 40 years as exec chef most of that time. This is by far the shoddiest I have ever been treated even in some third world countries. Whatever happened to customer service? What happened to customer being right? I have used FSD before and been fairly happy but this is the worst.”

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Posted 2 years ago

We hate to hear there was an issue with your order. I've flagged your email as urgent for our team to review. Please watch for an email within the next 12-24 hours!

Posted 2 years ago

“While I appreciate that the powdered non dairy creamer was available, I need to order the liquid. I emailed Food Service Direct and never received a response regarding the availability of Rich’s Dairy Rich Non dairy coffee creamer.”

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Posted 2 years ago

Thank you for the feedback. Please reach out to our customer service team we would love to further assist you.

Posted 2 years ago

“The ordering process was easy and the order came quickly. I received good communication throughout every step in the process.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“My order arrived quickly and still completely frozen as it should have. Will definitely use them again.”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Good service”

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Posted 2 years ago

Thanks for the great feedback!

Posted 2 years ago

“What fun to get our favorite St Louis food delivered to Montana!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“I was very pleased this time with my shortening.”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“I ordered some fully cooked frozen chicken wings and they arrived in perfect condition! Fast shipping, packaged well and great quality!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews