FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,287 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,287 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to change your accounting policy. When I ordered the product I received a pending charge on my credit card that went on for weeks then it mysteriously disappeared and I did not know what was going on so thinking the order was canceled I ordered it again and again a pending charge came on my credit card and disappeared but this time I called in and talked with customer service. Your policy of charging the customer at the delivery time occurred and had two boxes that came. STOP doing the pending charge! JP of SLC...”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience with us we really do appreciate it. I am so sorry to hear that your experience with our company has not met your expectations. Pending holds are held on your account for up to 30 days and will release once the order ships. The first charge disappeared once your order shipped then it became an official charge on your card. The second charge was for the second order you placed and like the first one it shipped so the hold disappeared and became a charge on your card. We do everything in our power to keep you up to date on your order. Any important updates to your order are emailed to the email on file. If you do not see them please check your spam folder for them. You can also check the status of your order, Tracking links, or any updates via your account dashboard. Please feel free to reach out to our customer service team if you require any assistance, we would be happy to help.

Posted 1 year ago

“GOOD SHOW LADS!!”

FoodServiceDirect.com 5 star review on 14th April 2023

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these to you.

Posted 1 year ago

“I bought apple cranberry pies. They are delicious. Come in good shape and fast Will order again. Apple hi pies and apple raspberry are also excellent.”

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Posted 1 year ago

Thank you for the feedback! We are thrilled to have you as part of the Food service direct family! See you soon!

Posted 1 year ago

“This is the greatest ever delivery service”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“The product I ordered and the product I received were not the same. The image on the website did not match the description and they sent me the image item. When I called them to ask for a refund and to send the product back they argued with me that I received the right product while admitting that the image and description did not match. After asking for a manager to speak to they told me they would have someone call me back. After speaking with the manager she admitted I was in the the right and would send a refund. After waiting for 6+ days for my refund I was given the run around to call PayPal, call my bank..meanwhile no refund in site while I already sent back their product as they requested. I called my bank to let them know of the situation provided them the tracking number they refunded my money, and said they would get in touch with the company. Will never use this company again or refer it to anyone I know. Their customer service is terrible and they market incorrect items while they argue with me about it when I call them to tell them it’s wrong, despite them agreeing with me. My bank also said no refund was ever tracked on their side, so I doubt I would have got my money back if I didn’t call my bank to dispute the charge.”

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Posted 1 year ago

Thank you for the feedback. I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. I have forwarded this to the Customer Service manager for training. Please be on the lookout for an email from us soon. Thank you

Posted 1 year ago

“This was a wonderful surprise for me to be able to order these wonderful calzones for my husband. Their arrival was postponed but I was informed quickly and they arrived in a timely matter.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

“Makes life easier to be able to buy in bulk and get it delivered.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. See you soon!

Posted 1 year ago

“I received my package and shortly after I was notified that it had been delivered .It was packed nicely, and the sausage was frozen solid. The sausage was separated with wax paper.I will continue to order from this company in the near future.”

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Posted 1 year ago

Thank you for the feedback. We look forward to your continued business!

Posted 1 year ago

“Great service love this company”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“I need to order more Brie; just wish the pricing was better…”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. While we strive to be as competitive as possible our prices are not always as low as grocery stores. Prices on temperature-sensitive items also factor in the price of extra packaging for the items. We have a wide variety of products to fit all budgets. Please feel free to reach out to our customer service team, we would be more than happy to help you find something within your budget.

Posted 1 year ago

“Totally enjoying those delicious apple cinnamon scones. Sharing them with family and friends as well.”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“Excellent product, shipping was fast.”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Taste just like Pizza Hut creamy Italian!!!”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you soon.

Posted 1 year ago

“Not at all the product that I was told it was.”

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Posted 1 year ago

Thank you for the feedback. We strive for 100% satisfaction for all our customers. We are unable to control the taste of the product. We do apologize you found the Tonie's cheese pizza sauce "spicy". Any issues or discrepancies you have with the taste of an item will have to be directly relayed to the manufacturer. Please let us know if you would like their contact information and we will be more than happy to send it over to you.

Posted 1 year ago

“I received the package it was good it made it fresh”

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Posted 1 year ago

Thank you for taking the time out of your day to leave us such wonderful feedback

Posted 1 year ago

“It was a mess. The funnel cakes were all broken and had to be thrown away. So it was definitely a waste. Money wasted!!”

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Posted 1 year ago

Thank you for the feedback, we hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. I have sent you an email for more information regarding this order. We sincerely apologize and will do what we can to make this right.

Posted 1 year ago

“These were absolutely a big hit! Our customers loved them. We deep fried them took less than a minute to brown and it was a GO!”

FoodServiceDirect.com 5 star review on 29th March 2023

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Posted 1 year ago

Thank you for such delicious feedback. We are so happy to get you the items that you need.

Posted 1 year ago

“everything i purchased was exceptional !!!!!! just wish we could purchase smaller amounts to try before buying larger quantity”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great Service....Quick Shipping....You are the best!!!!!!!!!!”

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Posted 1 year ago

Thank you for the feedback! Glad to hear you are satisfied with our service! Hope to see you soon!

Posted 1 year ago

“The cheese was exactly what I was looking for”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to get you the items you were looking for. See you soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,287 reviews