FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,285 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,285 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Food Service Direct made me happy by shipping my package out quickly and there was no damage to the product so I will be using them again highly recommend them thxs”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“Everything was absolutely perfect the strawberry lemonade, and the corn nuggets was delicious 😋 I will Continue to buy from FoodService”

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Posted 1 year ago

Thank you for the awesome feedback. We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Fast, Professional Service!!!”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“easy to order and fast shipping”

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Posted 1 year ago

Thank you for the awesome feedback we appreciate your business!

Posted 1 year ago

“I'm truly very happy! I've had O Cedar sponge mops for many years, they work best for me to keep our kitchen and bathroom floors clean. I've tried other mops, that squeeze the sponge differently, they're too hard on my wrists. The mops I got are great! I just hope the refill sponges come. Refills for my old mops are impossible to find now. Thanks very much.”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

“First time customer, last time customer. I never received what I ordered.”

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Posted 1 year ago

Hello, Thank you for the feedback. I do apologize there was an issue with your order, I will be happy to assist. I took a look at your order, and I saw that ups has been trying to deliver your package on multiple occasions. I have sent you an email requesting more information, please be on the lookout for an email from us soon. Thank you

Posted 1 year ago

“They shipped a case of my favorite frozen cookie dough to my house in perfect condition on dry ice. Thank you.”

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Posted 1 year ago

You’re certainly welcome! We are so glad we could get you the items you need. See you again soon!

Posted 1 year ago

“She did an awesome job trying to find me what I need but it looks like you’re missing. It does not carry what I need but she really tried and I’m so glad she was my representative.”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Always easy to order from Food Service Direct. I can’t get my product anywhere else at this low price.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we could get you the items you need. We really do appreciate your business.

Posted 1 year ago

“We messed up and ordered way to many cases of chips/popcorn, thus I had to return 4 cases. Both of the people I communicated with on phone and email were very polite and were not your average customer service peeps. Thank you for making everything easy, and helping me out. Not an ounce of annoyance was ever displayed! I do believe Makiah was a return specialist? I might be wrong but anyways, Makiah was amazing. I don't remember the name of the person I spoke on the phone with, sorry!”

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Posted 1 year ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us. It means the world to us and to our entire team! We look forward to serving you again soon!

Posted 1 year ago

“6 days after ordering they alert me that they are out of stock; very poor inventory controls and fulfillment”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on getting our customers what they need and we are sorry that could not happen here. due to unprecedented demands on our supply chain we were unable to fulfill your order as expected. We understand how frustrating it is to have an order cut due to the supply chain, we do everything in our power to keep you up to date on the status of your order. If you have any questions, please feel free to reach out to our customer service team, we would be happy to help.

Posted 1 year ago

“Fast delivery and good packaging”

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Posted 1 year ago

Thank you for the feedback we really do appreciate your business. See you again soon!

Posted 1 year ago

“Everything was great. Shipping was fast. The soup base concentrate from Knorr was excellent and a great money saver.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad we could get these for you. See you again soon!

Posted 1 year ago

“Ordered chicken strips because my regular supplier was out for a month due to factory issues and it's a main menu item. It was scary because I'd never ordered from this company before, and they were frozen strips and I needed them to arrive frozen. Shipping info was a little disconnected, but eventually they arrived in great condition, frozen solid, travelling 1000+ miles and a few days with UPS!”

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Posted 1 year ago

Thank you for the feedback. If there ever is an issue with your order please feel free to reach out to our customer service team anytime we would be happy to help.

Posted 1 year ago

“I’m a first time customer ordering Jonny Pops ice cream. I called customer service with concern about product arriving frozen. Fortunately, Destiny helped me with all questions and even assisted in setting up my account. I can’t wait to get my order. Destiny gave me a great first impression of this company!Thank you!”

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Posted 1 year ago

Thank you for the great feedback! We are glad we could be there for you. See you again soon!

Posted 1 year ago

“Everything was fine no problem”

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Posted 1 year ago

Thank you for the feedback we appreciate your business. See you soon!

Posted 1 year ago

“Great & fast, still froze. will order again.”

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Posted 1 year ago

Thank you for the review! We're glad your order arrived safely. We hope to serve you again soon!

Posted 1 year ago

“I love FoodServiceDirect! They ship very fast and have foods that I can not find anywhere else.”

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Posted 1 year ago

Thank you for the feedback! We are so glad we are able to help you get something that is hard to find in your area!

Posted 1 year ago

“My son is happy with his food. So I am happy.”

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Posted 1 year ago

Thank you for the great feedback! We are so glad to hear your experience was a great one. Hope to see you soon :)

Posted 1 year ago

“Great service, quality product”

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Posted 1 year ago

Thank you for the feedback. It was our pleasure serving you. Hope to see you again soon!

Posted 1 year ago

FoodServiceDirect.com is rated 4.4 based on 4,285 reviews