FoodServiceDirect.com Reviews

Name: FoodServiceDirect.com
Address: 2 Eaton St STE 805, Hampton, 2 Eaton St STE 805, Hampton, Hampton
Rating: 4.39

4.4 Rating 4,290 Reviews

84 %

of reviewers recommend FoodServiceDirect.com

Company Reviews

Product Reviews

Metrics

4.4

Based on 4,290 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Could Be Better

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FoodServiceDirect.com 5 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve ordered hot krunchy kurls and received Cheetos crunchy cheese”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that you receive the correct item. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“Product was exactly as advertised. I needed for specific sandwiches which go under broiler for 3 minutes and these rolls worked perfectly. Thank you for an excellent ordering experience. They came quickly and in great shape. Amazing product.”

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Posted 2 years ago

Thank you for the great feedback! We are so glad to hear your experience was a great one :)

Posted 2 years ago

“There was a mistake on their website with a listing which caused some confusion and a mixup on both ends. They acknowledged the error and rectified it the same day.”

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Posted 2 years ago

Thank you for your feedback. We are happy that we could resolve this issue for you.

Posted 2 years ago

“The rolls arrived quickly and perfectly frozen”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Food was not labeled to determine if it was the correct item. Item did not have dry ice and was spoiled. My mother cooked and tasted a small piece and said it did not even taste like the product we ordered. Also, the delivery was weeks late.”

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Posted 2 years ago

We hate to hear there was an issue with your order. It's important to us that your order is in great condition when delivered. Please shoot us over an email with the delivery details and we will do what we can to make this right for you.

Posted 2 years ago

“My order came in a timely manner.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Food came quick and well frozen and very good!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“I was really impressed with FoodServiceDirect. I had never ordered anything from them before. But recently, the supermarket from which I'd been ordering 5 pounds of shredded Parmesan at a time started to give me bags that contained hardened shreds that didn't melt like the other shreds. Also, their prices skyrocketed. I feared they had begun to mix fillers into their cheese and was appalled. My FoodServiceDirect order was delivered promptly, the box was well-insulated, and the contents were 100% real Parmesan cheese -- at half the price of the store-bought kind, even with shipping added! I will definitely be a repeat customer!”

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Posted 2 years ago

We are thrilled to have you as part of the Food service direct family! Thank you for sharing your kind words with us.

Posted 2 years ago

“Great product! Fast delivery!”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Great product, price and delivery.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“was packaged perfectly! amazing it was still frozen and quality outstanding. Would never had thought it would survive shipping.”

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Posted 2 years ago

Thank you for the feedback! Glad to hear you are satisfied with our service!

Posted 2 years ago

“I was very impressed with how carefully my cakes were packaged for shipping. The cakes arrived in perfect condition. The cakes tasted great and lived up to all the rave our friends spoke of. We really appreciated the individually pre wrapped slices, which allowed us to watch our portions. GREAT JOB!”

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Posted 2 years ago

Thank you for the great feedback! We are so happy we could get these to you!

Posted 2 years ago

“Frozen food arrived frozen. Item were delicious. Would order again.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Item was in perfect condition.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“Some problem with items but is good.”

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Posted 2 years ago

Thank you for the feedback we appreciate your business!

Posted 2 years ago

“At first we thought we should order one product. By accident we ordered another. We loved what we got and will reorder that same product again..”

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Posted 2 years ago

Thank you for the feedback. We look forward to your continued business!

Posted 2 years ago

“Excellent Chicken Select Bullion! Always order the select! Fast service and delivery and correspondence! Will always order from Food Service Direct! Thank You for your great service! 😀 Diane, Mesa Az.”

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Posted 2 years ago

You’re certainly welcome! We appreciate your business!

Posted 2 years ago

“Great tasting bread”

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Posted 2 years ago

We appreciate your business and the great feedback!

Posted 2 years ago

“Awesome! Fast shipping and everything well packed! Great communication”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

“Service and pricing is excellent. Have been buying Lipton's Caffeine-free Orange tea bags to brew ice tea. They have a good stock of the product and ship quickly. They advise the tracking info to see when it will arrive.”

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Posted 2 years ago

We are glad to hear your experience has been a great one! Thanks for the feedback!

Posted 2 years ago

FoodServiceDirect.com is rated 4.4 based on 4,290 reviews