Footasylum Reviews

Name: Footasylum
Address: Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, Lancashire
Rating: 1.80

1.8 Rating 401 Reviews

20 %

of reviewers recommend Footasylum

1.8

Based on 401 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Could Be Better

About Footasylum:

At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more

Visit Website

Phone:

0844 209 0804

Location:

Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood
Lancashire
OL10 2TA

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought pair of Trainers online. And I waited for 2 weeks for the delivery. However, I didn't receive anything. I contacted them and they said it's been delivered. I was shocked, I didn't receive anything. When I bought the trainers they send a confirmation email, and on the email it says wait for a second email about the delivery and I waited for 2 weeks and I didn't receive the email. So, apparently this was delivered by Hermes and I also I didn't receive an email from them. So I recommend everyone to be careful when they buy something online. I signed Hermes Declaration form and I sent it back. I have no time to waste . I want to this to be sorted out quickly.”

Helpful Report

Posted 5 years ago

“Ordered some trainers for next day delivery on Saturday, didn't expect them until Monday at the earliest. By Tuesday they still weren't out for delivery so contacted customer services who told me to allow 24 hours for the courier to look into it. I explained they were already 2 days late. Today after hearing nothing from them was told to allow Hermes another 48 hours (nothing to do with Eddie Murphy film of the same name) as Hermes were investigating. Absolute joke of a company, will not use again.”

Helpful Report

Posted 5 years ago

“Ordered a pair of trainers for my son and was told Hermes would deliver on Friday.Like other reviews Hermes said they they were unable to deliver .Footasylum dont know where my stuff is after 3 days ,no hermes update either so I have cancelled and found cheaper elsewhere.Footasylum you had your chance to make this right you never.Also mailed customer service manager with no results.Avoid Footasylum if for the only reason Hermes are the worst”

Helpful Report

Posted 5 years ago

“Sent items back as one was damaged and one was not suitable only to be told the unsuitable item cannot be refunded because they smell of detergent. When I advised they had not been washed they had been tried on and again requested a refund they then decided they could not be refunded because they had mud on the bum? So they are too clean for a refund and they are also to dirty for a refund! I have asked for the complaints policy and process 3 times and have been ignored. Footasylum have decided to return the too clean/ too dirty item to me to ''see what I think''. Shocking customer service! will not be shopping there again. PLEASE ALL GO ELSEWHERE!”

Helpful Report

Posted 5 years ago

“I begrudge even giving 1 star. Item ordered on free next day delivery offer, hermes confirmation email advises delivery to be made between 2 and 4pm. Another email comes at 11.30am saying the item has been successfully delivered here a copy of your signature. Hermes have fraudulently faked my signature and have not delivered the item. Foot asylum basically make you the customer jump through hoops for hermes screw up. I have to wait for a form to be sent that I have to sign in pen (hermes pathetic little electronic scribble is adequate for their proof though) then get it back to them when they will then on a friday and only on a Friday put my claim in and then give hermes 28 days to look into it. Absolutely ridiculous procedures, thanks for screwing up my Christmas present shopping. I will NEVER use your company ever again”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“This company is absolutely useless. On Friday I had contacted someone on live chat about whether they offer Saturday delivery to which I would have obviously paid for, the person confirmed that they class Saturday as a working day so I could just place a next day delivery order and I would receive it on Saturday. I then placed my order and contacted someone else via live chat to confirm that everything was going okay with my order that I would receive it on Saturday as previously told. The guy said unfortunately no I wouldn't get my order until Monday. He then upgraded my order to next day evening delivery which meant I would receive my order between 6pm-10pm on Saturday. He was very apologetic and helpful and assured me I would receive my order on ~Saturday night. This morning which is now Saturday I obviously contacted someone again on live chat to confirm progress of my order. A new person who also has no idea what day of the week it is said no I would not be getting my order tonight. Noone seems to know what the hell is going on I have paid good money for an order plus £5.99 fro delivery for NOTHING. Are any of these people trained what so ever or are they paid £5 per hour to talk absolute rubbish to paying customers. Will definitely NOT be recommending to anyone.”

Helpful Report

Posted 5 years ago

“Staff were too busy chatting with each other and dancing at the front of the shop to take the time to serve customers (Bromley) branch. Waited to try on a pair of trainers then decided on another pair which he made some comment about waited awhile again for him to get the trainers again while he chatted to a few other people. At the till made another rude comment. Worst shop ever, need to employ DECENT staff.”

Helpful Report

Posted 5 years ago

“Dealing with people just reading off a screen. Charging me VAT on exported goods. When is should be exempt. Then being told I can claim it back here?? Are you stupid?? A. I am not VAT registered to begin with B. Don’t have VAT here All your customer service team kept saying is I can claim it back, please tell me how then...? I need to be reimbursed the 20% extra I paid! I will not stop until I speak to someone that knows what they are doing.”

Helpful Report

Posted 5 years ago

“Footasylum st davids 023 branch, Alex and Dall give the worst service they were rude unapologetic arrogant an make the customer feel wrong I would never shop there again!!! Very bad employees an very bad service !!!”

Helpful Report

Posted 5 years ago

“Very bad customer service at your sheffield store, will never use you again, no prices on shoes and very ignorant staff, stay away they don't deserve your custom.”

Helpful Report

Posted 5 years ago

“Terrible people complete waste of time ...you make a order over 100 pound through a cashback site...to be told by footasylum not topcashback later after purchasing that you are not entitled to the cashback it's not the cashback amount it's the principal of it they screw u good and proper I wont order off theses cretcins again I will stick to m and m direct now that's a decent company and a lot cheaper as well.....”

Helpful Report

Posted 5 years ago

“Never use Foot Asylum if you any kind of honest rush. Bought a pair of trainers with next day delivery as they were a gift for my brothers birthday. The next day delivery was absolutely essential, as am/was going to take them with me to Germany for his birthday. They did not arrive. Liton the customer service advisor attempted all he could, but to no avail. Fair play to Liton, but I will never EVER use Foot Asylum again, and would recommend every other person to consider not using them too, if they require a fast and honest delivery service. Absolutely would NOT recommend. Completely ruined my brothers birthday gift and will need to PAY to send them over to Germany for him. Absolutely terrible service”

Helpful Report

Posted 5 years ago

“Would never order here again Footasylum never admit they are wrong and like to accuse you of doing wrong bad customer services stay away from them horrible company shop at Jd sports”

Helpful Report

Posted 5 years ago

“Goods received were not genuine, no Nike sign on the insole, glue marks, stitching a total mess, laces were coming apart. Went back to shop for a refund and was spoken to like I was a child, apparently my reason for return was not covered in their policy, I reminded them of my rights as a consumer and the 14 day return policy. Eventually was given a refund. This is my first time shopping here and will never return”

Helpful Report

Posted 5 years ago

“i forgot to mention my parcel was stolen because of the drivers incompetence. Instead of following my preferences to leave with a neighbor they ignored it and left in an unsafe place”

Helpful Report

Posted 5 years ago

“Paid for next day delivery but it didn't come next day, no delivery refund given. Hermes then ignored my preference to leave with a neighbor and put behind bin, and instead of posting a card they slide it in the gap of my front door for all to see. Foot asylum are now refusing to refund me despite me doing nothing wrong”

Helpful Report

Posted 5 years ago

“took ages to finally acknowledge my return, over phone calls,. then told they could only find 1 out of the 3 returned. now nearly 2 weeks later no goods and no refund. terrible service. never again!”

Helpful Report

Posted 5 years ago

“Fake 20% off eBay discounts promotion beware next time Reduced trainers to less 20% off after event ended i pay more even with voucher also not just this seller lots my watched items same gone up after. Can’t be coincidence so many do it. I won’t rashly buy again and And will stick all sellers not ebays dishonest sly ebays with pretend fake discounts. Seller pretends it genuine summer sale lol, yeah right I was born yesterday. I don’t trust companies that act in this way just get sales. Patronising Unpleasant replies and expects me pay return this company got no morals money grabbers anything for sale. Poor reasons response only care about sales they being returned on principle. I be recommending everyone I know off not use this company. Plus sent boxes a bag and gets all beaten up. I been refused free return eBay when box clearly beat up should be in a another box, I will let eBay decide on the case in 8 days s”

Helpful Report

Posted 5 years ago

“I ordered trainers on Thursday morning paid for next day delivery and was told Friday which would have been the day before the birthdays on the Saturday. Never got them on the Friday, satuday, Or Sunday so it says I should receive them on Monday!! Too late for a birthday gift. Poor service”

Helpful Report

Posted 5 years ago

Footasylum is rated 1.8 based on 401 reviews