Forest Garden Reviews

Name: Forest Garden
Rating: 1.45

1.5 Rating 108 Reviews

10 %

of reviewers recommend Forest Garden

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Metrics

1.5

Based on 108 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 46%
Accurate And Undamaged Orders	Greater than 41%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Forest Garden 1 star review on 1st July 2024

Matt Bayliss-Binks

Forest Garden 1 star review on 8th June 2024

John Smith

Forest Garden 1 star review on 26th May 2024

Anonymous

Anonymous // 01/01/2019

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“Absolutely awful company to buy from. AVOID AT ALL COSTS. I bought a £620 summerhouse through Argos from this company and I’m absolutely appalled. The wrong fixings were sent after 3 weeks of waiting for the summerhouse, then we found we were missing 5 other significant pieces as we were building it. The pieces were then sent incorrectly (TWICE) and after emailing I was ignored until I took to social media and threatened them with trading standards. After almost a month and a half I was offered £25 as a ‘good will gesture’ which is an insult in itself due to the absolutely shocking customer service received. When I expressed that this wasn’t enough I was told I was being excessive and if I didn’t like it I should tell Argos about it. We had to source several parts ourselves to ensure it would actually get built. DO NOT BUY FROM THEM UNDER ANY CIRCUMSTANCES. I wish I wouldn’t read these reviews before I did.”

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Posted 3 years ago

“Order fence panels through wickes, they passed it on to this company. I waited for the delivery on the day they gave. To receive a phone call to say the driver ran out of driving hours. Although on the map tracker it showed he went passed, so I assume he forgot.!! It now shows delivery has been made .but no fence has been left. Shocking service. Will now have to chase order.”

Helpful Report

Posted 3 years ago

“Completely rebuilt door as gaps to big to fill also twisted. Completely built new roof as one provided so flimsy it sagged and also bought a roll of better quality felt as the felt provided split as you unrolled it. Removed some of the slats and refitted them as two panels had gaps in them letting the elements in. I then finished by putting 18mm osb board on the floor to strengthen it and cover the gaps between the boards. Overall this company should be ashamed of their total lack of quality in their products as they are certainly not value for money or even fit for purpose.”

Helpful Report

Posted 4 years ago

“Very poor quality broken pieces on front and back walls, complete piece missing from back wall, unstable base, very rough wood on interior walls, will all have to besanded, some parts of wood were mouldy, will have to lay more boards on base as it feels current ones could go through and the whole structure is unstable. Very very shoddy workmanship, wouldn't recommend to anyone.”

Helpful Report

Posted 4 years ago

“Failed delivery of shed twice. On the 3rd delivery it was 2 hours late and coincided with school run (I live opposite a school) the driver rang to say he couldn't park because of school pickup. When I explained my house was down a walkway and not accessible by vehicle the driver was not happy and said he would have to carry each piece. Why don't they bind the pieces together and provide a truck? So the driver having parked up proceeded to bring it to my house piece by piece and virtually chucked it against the wall of the house such attitude! After he completed and stomped off back to his van I went out to inspect. What a pile of rubbish, poor quality, chipped panels. It looked like it had been made from pieces of pallets! The result? I asked my builder guy to get some felt from B&Q and re cover my existing shed which is 30 years old and a bit worn is far superior to this new one and in return he could take away this pile of rubbish and build it in his garden to house his motorcycle. He was happy with the exchange. In conclusion do not buy from this company, better to go and view before you buy.”

Helpful Report

Posted 4 years ago

“Poor poor quality, ill fitting panels, gaps and holes, flimsy do not buy! Delivery instructions left for driver were not followed, shed advertised as in stock by Travis Perkins arrived 7 weeks late, worst customer experience I've ever had 😵”

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Posted 4 years ago

“The drivers where polite helpful The shed was easy assemble and of high quality at reasonable price”

Helpful Report

Posted 4 years ago

“Absolutely shocking quality doors don’t fit holes in the wood the felt was a waste of time. Nails sticking out windows warping and coming away, and trying to get it repaired don’t even go there.”

Helpful Report

Posted 4 years ago

“Have to put extra felt on roof, windows have cracked, eves had snapped, wood warped, now I have floor boards with a hole in! I feel like I've built another shed.”

Forest Garden 1 star review on 16th September 2020

Helpful Report

Posted 4 years ago

“Pent Overlap Garden Store. Poor quality and warped timber. Splits where nail gun has been used. Unplaned finish. One side panel had a one inch gap in it. Looked like it had been cobbled together by a blind person.”

Helpful Report

Posted 4 years ago

“Very poor quality materials. Massively overpriced. Shed not much better than a cardboard box! Look elsewhere.”

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Posted 4 years ago

“Ordered via Homebase and waited almost 8 weeks for delivery (due to COVID19) which can't be helped. However we paid £370 for and 8x6 shed which has arrived with holes, chips and gaps all over. Very flimsy wood would not recommend!”

Forest Garden 1 star review on 17th August 2020

Helpful Report

Posted 4 years ago

“All down to the timber used it's rubbish where did they get it from !! So many bad feedbacks i see. Like the walk-around greenhouse but so disappointed with timber used”

Helpful Report

Posted 4 years ago

“No notice of delivery given, even though we were told we would get 5 days notice. Returned home to find shed panels in back garden. Besides our panels we also had various parts from someone else's order......which came in handy to reinforce the weak structure of the shed. As others have said, the wood has knots and gaps and the nails have been poorly fixed in places. The floor bends and creaks very badly, and we have reinforced it with some spare OSP boards. The locking clasp was so cheap and poorly made we went straight out to Screwfix and got a replacement. The hinges on the doors do not look strong enough to last........only time will tell. The floor bearers are actually 1" square and not 2"x1" as shown in photogaphs. This also doesn't look hopeful for longevity. The pressure-treated shed apparently has a 15 year guarantee, but I very much doubt it will last more than 5 years. The provided roofing felt is of such poor quality that it tore as we carefully unrolled it. I have had to put a temporary repair on the roof until I can get round to replacing it. Finally, the design of the 8x6 shed is not a good one. The longest pieces of timber are 6' long, leaving the 8' side as a multitude of joined bits of wood. This lacks rigidity. If a number of 8' lengths had been incorporated the final shed would have been much better. Don't buy from this company. Find a local shed company and get them to build one from scratch. Yes it will cost twice the price, but it will last twice (at least!) as long and be fit for purpose. I have not contacted Forest Garden, and the other comments on here explain why......they don't listen.”

Helpful Report

Posted 4 years ago

“Rubbish product, cheap twisted wood, go elsewhere”

Forest Garden 1 star review on 23rd July 2020

Helpful Report

Posted 4 years ago

“This company is beyond a joke. Ordered through BuyShedsDirect with a good 6 weeks notice so selected a delivery date and heard nothing else until the day of delivery. They called on the day of delivery at the back end of the delivery slot to say they couldn’t deliver today as the delivery van was overweight. Unbelievable. I’ve then had to call every single day to try and get an update on when they could deliver but have been fobbed off at every turn. Spoke to them again today and was advised that they are now out of stock and we will need to wait at least another week for more stock to arrive. When asked what happened to the stock originally allocated to us, they said that when a delivery is not made the stock is then released (so basically they start the order process from scratch) and subsequently snapped up by someone else. I have no words....... Absolutely 100% avoid this company. Needless to say the order has been cancelled. I wish I’d seen these reviews before we ordered and with regular reviews saying the quality is poor, I’m glad I cancelled the order. Avoid, avoid, avoid (I cannot say that enough). If only you could give zero stars”

Helpful Report

Posted 4 years ago

“I’d like to give 0 stars or minus if that was possible. I never spoke to anyone from the company and it was such a long time ago that I don’t even remember what site we ordered through. I ordered the large pent storage shed which looks amazing in the photo! The instructions where awful the wood is warped And bowed the hinges are bent and nails hanging out of everywhere (before we had even assembled the thing) Just such bad quality for something that cost so much money. I would not recommend this to anyone”

Helpful Report

Posted 4 years ago

“Your service is absolutely shocking and to read other reviews exactly the same as what I've been through today ! Lied to all day myself and partner given false hope and being told different nonsense by clearly incompetent staff ! But let me tell you I'll be going to wicks who we paid and venting my thoughts and I honestly feel sorry for who ever deals with me ! I can't be bothered to list it all as think most of you have covered what needs to be said ! I cant tell you how angry I am this company needs shutting down it's a joke”

Helpful Report

Posted 4 years ago

“Forest garden are supplier to many traders/ companies. I dont understand why but maybe they are a cheap tender.Ordered through The Range. They arrived late and were awful . Looked as though green paint had been thrown at them and rough bits of wood protruding everywhere. These were premium range at premium price. Delivery refused and returned but they will not refund through the store purchased from and not one bit concerned. Going to be a lengthy refund process. I should have checked reviews. .”

Helpful Report

Posted 4 years ago

“Do not buy from this company! I bought a shed and was given a delivery date four weeks after purchase, I received a email on the morning confirming the delivery time, even included a photo of the driver holding a manifest with my order. Half an hour later I received another email telling me the delivery had been cancelled with very little explanation. Eventually the delivery was rebooked for the following week, I’d heard nothing at all so just to be sure I sent a text and an email asking for confirmation of the delivery, I was told don’t worry, it will be with you between 0955-1255...by 2 o’clock I’d heard nothing so I sent several emails and used the live chat and was told someone would look into it. About 3:30 I was told the delivery wasn’t going to happen! Eventually I got a half-hearted “sorry for your inconvenience but these things happen” from a supervisor, but still no sign of my shed. It seems these things happen all to often with this company, I wouldn’t use them again if they paid me!”

Helpful Report

Posted 4 years ago

Forest Garden is rated 1.5 based on 108 reviews