Forever 21 Reviews

Name: Forever 21
Rating: 2.28

2.3 Rating 166 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Forever 21 1 star review on 12th January 2022

Christina

Forever 21 1 star review on 23rd September 2021

Anonymous

Forever 21 1 star review on 27th April 2021

Kym

Anonymous

Anonymous // 01/01/2019

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“I hated it my order never came one month later it came with only one of the clothes and it had a stain on it and was alll stretched out and completely ruined I asked for a refund no luck and did not get my money back do not recommend”

Helpful Report

Posted 3 years ago

“Dysfunctional online shopping store. Useless nonsense. :( For real”

Helpful Report

Posted 3 years ago

“I purchased a jogger for my daughter birthday that was two weeks ago. Today, I just received her birthday present. So, I got to attend my daughter's birthday with no present. Gotta love that. So, I open up the package and only half of the order is there. Only the bottom part of the jogger there's no top part. And the bottom part of the jogger is the wrong size. Not only did I go to her birthday party with no present to give her, I still can't give her a present because it's missing an item. REALLY? I call customer service who happily refunded my money and it will show up in my bank account in 7 to 10 business days. Which in my opinion, you mess up as bad as you messed up with my order my money better be there today PERIOD! When I let the customer service person know how disappointed I was with the company and how unprofessional it was she laughed at me. She actually laughed at me and hung the phone up on me. So, I call corporate office. Well good luck doing that because every voicemail is full so you can't leave a message nor can you talk to a human being. Even the operator was too busy to answer the phone and her voicemail was also full and you can't leave a message there either. In my personal I would rather go to Goodwill and buy anything from Forever 21. They don't care if you get your package, they don't care if you don't get your package. I was told to throw away the bottom part of the jogger which surprised me. In my opinion this company is Shady, they are rude, and there is no one to take responsibility. I says Pffft! Jodyb, Nevada The Pictures: They say the pants are small. Not true to size. These look extra, extra large. Made of poor quality. Not throwing away like instructed. Once torn in pieces, will make a great rags. Lmao!”

Helpful Report

Posted 3 years ago

“I ordered clothes from the Forever21 website, but when I received my package, not all clothes were from Forever21. It seems like the third party owned it. I did not liked the fabric at all. What a waste of money. I used to shop a lot from Forever21 until this happened to me. I stopped buying clothes from here.”

Helpful Report

Posted 3 years ago

“I placed an order with them and after seeing it sit in California for a week, I decided to find out why. After much runaround I was finally able to get a supervisor with FedEx who called the last facility the package showed up at. He told me that although a shipping label had been generated, Forever 21 had not presented the items to Fed Ex for delivery. So they generated a shipping label so that it would look like my items had shipped and were in transit when they weren't, so that their cancellation/refund policy wouldn't apply. Now I'm moving out of the states and this package definitely won't get to me before I move. So instead of just refunding me so I could go to a store in person and purchase items, my package is going to get returned to them as undeliverable and they're going to have to refund me anyway, or else I'll dispute it with my credit card company.”

Helpful Report

Posted 3 years ago

“I ordered 6 zip hoodies at a reasonable price and got them in a reasonable amount of time given everyone is having delays due to postal delivery. I've just made two more and feel confidant they will also be delivered timely. So far, no complaints but I'll update this if necessary!”

Helpful Report

Posted 3 years ago

“4 months over I didn't get refund”

Helpful Report

Posted 3 years ago

“I decided to reluctantly give this company another try! Huge mistake! Of course my delivery date changed last minute, which ok fine, than the next delivery date came and no pkg. I spoke to customer service and was lied to. The person told me it was just delivered , so I go to the post office and no pkg. I speak to another customer service rep who confirms it’s not delivered but would guarantee it would show up by 9:00 that night or call first thing in the morning for a full refund. Of course I could see the pkg hadn’t even left the state it was shipping out of. So fine, the next day I get up to call after the pkg didn’t arrive but surprise! Customer service just so happened to be closed that saturday for some reason. Meaning I was lied to once again by customer service. So I have to wait until Mon to speak with someone. Mon I explain I had been lied to repeatedly, cancel the order and refund me as I was promised I would be days earlier. I was assured yes, we have put in for a refund for you, you will be refunded. Several days later the pkg arrived and I get an email from customer service stating my pkg arrived no refund would be given. Now I was already told days prior the refund was issued mind you. I explained I no longer needed the items and since they were still in their state to cancel the shipment, all of which I was told was done. Essentially all they did was lie and by themselves more time for shipping. Since it would have taken about a month to ship the items back, get the return process and get refunded I didn’t bother at this point because to be honest I doubt I would have ever been refunded anyways. Such horrible customer service and service in general! Refunds take weeks, shipping is never on time. It’s easier to throw something away and cut your losses than try and exchange or refund! Sad”

Helpful Report

Posted 3 years ago

“I never received my order and no one answers the phone or emails. First and last time I will ever order from them.”

Helpful Report

Posted 3 years ago

“I ordered two plain white tees September 6th and to this day i have never received them. I assumed it was cause of problems with covid, but it said it shipped the day i ordered it but the tracking number said it didn’t exist and they will not refund.”

Helpful Report

Posted 3 years ago

“Terrible shipping and worse customer service , been waiting 3 wks for my order and have no delivery date set since it has changed 4 times already. Customer service refuses to refund me and told me to wait another week to see if it snows up per their shipper! I had no issues with another other companies I placed orders with the same day. They all arrived 7-10 days ago. I will never order with them again”

Helpful Report

Posted 3 years ago

“Terrible customer service and shipping! I have been waiting for 3 wks for my order. Delivery date keeps changing and now says unknown. I requested a refund since I no longer need the items as they are so far past the original delivery date and I was told to wait for the items for another week per their shipper. Keep in mind I ordered from several companies the same day I ordered with this one and all other orders arrived 7-10 days ago, no issues , no change in delivery dates.”

Helpful Report

Posted 3 years ago

“HORRIBLE DELIVERY SERVICE”

Helpful Report

Posted 3 years ago

“Placed an order on Nov 28th, it's been 2 weeks since and they still haven't even shipped my order (ON/Canada). There's no tracking info either. Surprisingly they replied back to my e-mail within the same day and said my order is still being processed (for 2 weeks??). If I read all the overwhelmingly negative reviews beforehand I would never have purchased from this company. They are scammers.”

Helpful Report

Posted 3 years ago

“Horrible customer service when it comes to returns… All they want to do is give you in-store credit so they can get you back into their store! The amount of frustration and 40 minutes of waiting at a store because the girls had to call a manager three times because nobody knew how to do the return to PayPal… Vey frustrating..Even after 30 minutes trying to return it at the store they are making me pay shipping and dealing with all of the return on my own.. just lost a customer!!”

Helpful Report

Posted 3 years ago

“they cant get anything to you one time. This the first time I have order online from them and the last time. I have contact them and get no help what so ever”

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Posted 3 years ago

“Like other fast fashion brands, Forever21 uses lead in some of their products. Mostly the faux and dyed leather products. I discarded a belt because the tag had a lead warning on it (the belt was horrible quality anyway), but I was surprised because some of Forever 21's clothing items, like shirts and sweatshirts, are good quality. I also ordered a set of faux leather bracelets and I'm assuming they have lead in them as well, but I didn't see a tag and I like them a lot so I won't discard them. If I die of lead poisoning, you'll know why lol”

Helpful Report

Posted 3 years ago

“I ordered $70 worth of clothes for my daughter on a Monday afternoon and received the items approximately the following Monday. Don't know where these people live who are complaining about waiting so long? And the cloths were exactly what I was expecting and my Daughter was happy with her mix and match outfits.”

Helpful Report

Posted 4 years ago

“My order arrived with only one item missing the rest of the items. I called them they told me they couldn’t reship or refund they have to put in an investigation. Tried calling again no one to talk to, literally talking to a wall. Then I get an email to fill out the missing items report. I fill it out, they reply saying because I didn’t put in my shipping address they can’t file it, I reply that’s same as billing but add it on and resend it to them. Then they reply because I only put in item numbers and not exact details of the items they can’t file. Wtf, they are deliberately doing all this for me to loose interest. We are talking about 15 missing items and I am so mad that there’s no one to talk to.”

Helpful Report

Posted 4 years ago

“I have ordered 2 items on 9 sept 2020 . And have paid the full amount and today is 16 sep and it is this in order processing state. I have been writing emails to the customer care and haven't received and email back. I have been calling the customer care and they don't recive the call. I feel cheated”

Helpful Report

Posted 4 years ago

Forever 21 is rated 2.3 based on 166 reviews