Forever 21 Reviews

2.3 Rating 166 Reviews

31 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 166 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How do I contact Forever 21?

Helpful Report

(1 week ago)

You can contact Forever 21 by Telephone, Live Chat and Email.

Helpful Report

(1 week ago)

75.00%

Industry Average

“ This is at least the 2nd or 3rd time I've order from this online-store ...fast and efficient service! ”

- Robert Tyler

“ The website was super easy to navigate. Always fast shipping and great customer service if there's an issue. ”

- Gilliana Ray

“ Fast shipping. Great communication via email. Been a customer for years from this store. Beautiful meechandise, excellent service and quick delivery, what more could you ask for? ”

- Edward O`Connor

Forever 21 Reviews

Customer Service - Good