Forever 21 Reviews

Name: Forever 21
Rating: 2.25

2.3 Rating 169 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

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Metrics

2.3

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. Employees are so lazy and rude”

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Posted 2 months ago

“I brought a coat and the package get lost after two weeks.They said we cannot do anything for you lost no refund no credit store I will never buy from them again.”

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Posted 3 months ago

“i went to nakheel forever 21 they have really bad service,i ask the staff to check item for me in othe shop he just look at me and he did not even talk to me. other staff i reserved an item for a day and she said its in the box already but the other lady black lady assist me properly and found it.. manager also she is not good she dont know how to deal and talk to customer who has complain she is rude and she dont brief her staff how to do customer service because all of them are worst they doesnt care about custoemr specialy the manager.. only 1 staff doing her work properly the black lady i forgot her name .. if manager is not good so all the staff will be same attitude”

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Posted 4 months ago

“The worst at timely shipping !! Says takes 1 - 4 days , that's a joke ! Will not be a return, online customer.”

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Posted 8 months ago

“I was shopping for vacation, and when I went home i went onto their website to see if a certain dress that was out in my size was available on line. When I went into website I noticed tat the website prices for what i just bought was drastically different. From $30 to 17.00 thats a big difference. So I decided to call customer service for hope of a price adjustment. I was thinking oh perfect Ill save a little on my purchase. But, when I called the customer service rep said that FOREVER 21 does not price match online or in store!!! That just rubbed me the wrong way like are you serious your own store cant match your online prices??? Its forever 21 where we know its not the greatest quality for clothing. This is a ridiculous policy that the company should consider changing. It is not fair to the consumer. We should be able to receive the best possible customer care from them. I shop at major brand stores Neiman Marcus , Bloomimgdales, Saks which all offer the best customer service. Forever 21 you really need to change this policy. The consumer should be top priority.”

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Posted 9 months ago

“I placed an order on Nov 30 , there is no movement on the tracking info. I've called forever 21, they keep telling me on-trac has the package which I have called on-trac and they informed that they never received the item from forever 21. They refuse to give me my refund. I will contact the BBB if I don't get my refund. Horrible customer service.!!!”

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Posted 1 year ago

“Employees are very discriminatory to the point do you guys even have training for unconscious biases? There also a videos of your employees profiling a POC and lied about a policy saying customers can’t record. BUT YALL CAN RECORD OTHERS? Didn’t issue anything. Never again”

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Posted 2 years ago

“I've witnessed a lot of supervisors, Ashley being one of them who drinks on the job. She's constantly yelling at the employees and customers. Reached out to corporate and they did nothing about it. Have a court order to see my daughter on certain days and they were aware, and was still scheduling me on those days and writing me up for missing said days. Worse place to work at.”

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Posted 2 years ago

“Closes at 8pm in Schaumburg IL Mall but they were turning people away at the door 15 minutes before closing.”

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Posted 2 years ago

“There is a reason why the reviews are awful for Forever 21 delivery They do charge you right away but take many weeks and so long you don’t need the clothes by then Customer service they are not even apologetic! It’s a joke of a company! Don’t buy here, save yourself the hassle and the anger of being duped by this company No wonder they file for bankruptcy!!!”

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Posted 2 years ago

“This company is an absolute joke. However nice you think the products look in the pictures, DO NOT ORDER FROM THEM you will only be wasting your time and money. I made the silly mistake of ordering a hat from here. it took so long to arrive (it honestly would have been quicker to learn how to become a milliner and make one myself). When it finally arrived it was wholly redundant as I needed it weeks beforehand. Unofrtauntely, due to Forever21's incompetence their system is still showing my item in the 'processing order' stage, so I cannot return it or get a refund. I have contacted customer services four times about this now and just keep getting fobbed off. they will not disclose the email or telephone number for customer services management and the virtual chat agents just cut you off when you ask them to resolve the situation for you. An utter shambolic joke. Fingers crossed people will realise this and they will go out of business soon.”

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Posted 2 years ago

“Do not shop online at Forever 21. They mark clothes as final sale and won't let you return or exchange if the item doesn't fit. If you want people to order online you need to allow exchanges and returns. ALWAYS. NO EXCEPTIONS. It is poor customer service to not allow someone to exchange or return an item that does not fit or fit well. I will not be giving this store any more business.”

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Posted 3 years ago

“I have a pair of their Basic High-Rise Black Legging (4" high rise elasticized waistband as the pictures show) that I LOVE! I have tried (this month alone, 1/2022) placing 2 separate orders to replace & get new colors. WRONG size waist each order!? Customer Service ... Most you cannot understand &/or are of NO help! This company SUCKS; even staff in stores. However, the material then & now is great; thick (not cheap feeling as you'd expect at the cost), lasting color, etc., but I cannot find another brand of lwgging w/the right size waist like these anywhere!! So now have 10 pairs of leggings with a 2" waist versus the 4" waisted elasticized banded High-Rise Leggings I order that I am not wearing!! I was informed it was a problem with the "Warehaouse & we'd shoot them a message but there's nothing we can do about. I suggest you place another & try again!" .... I was flabbergasted!! They checked the UPC #'s both orders, etc., of course they were incorrect also. Luckily I did not place a 3rd order for the same result!!”

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Posted 3 years ago

“I went to a store yesterday and nothing had a price on it. You had to scan a QR code. So I scanned the code for a jacket I wanted to buy. It pulled up the webpage where it said it was on sale for $32. I was like cool. So I went to the counter to buy it, and it's $65. We went back and forth about how the item isn't priced, online it's half that price, and she said online they do promotions that they don't do in the store. She said some locations price-match but the one I was standing in doesn't so I had to pay full price. How confusing and messed up is that? I got the jacket anyway, but I just felt so gross about it when I got home last night, and still felt weird about the whole thing when I woke up. There's no place to send feedback of course, so I used their chatbox. I told them I just wanted to share feedback about my experience. They were SO RUDE. They wrote me off, telling me to just go to the store to return it then. I wasn't even asking them to give me money, but to understand what a confusing and unfair position they put me in. If I went to a different store the same exact jacket would be $32 but because I was in the wrong one it was twice the price? And they refuse to acknowledge that this would be somewhat cleared up if they just priced their in-store items in the first place. If they're going to be different prices wherever you go, at least put the price on it. Anyway, this reminded me why I never go to this headache of a store and I will never go back. I don't even like looking at the jacket anymore and I'm going to return it.”

Forever 21 1 star review on 12th January 2022

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Posted 3 years ago

“12.7.2021 I bought Christmas presents for my daughters and I never received the package.. I disputed it for over 30 days.. I never received my package that Ontrack said they delivered to my home and lost out on $200. Customer service to help with the dispute is worthless no care in the world. Just attitude and no further help. Trash Company Trash Customer service”

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Posted 3 years ago

“Placed an order it was shipped to southlake mall in Morrow Georgia. I live in Indiana I called customer service and they keep giving me the run arounds. I called the store and was told they can't find my order because none of the packages have names. She stated she would look in each package to to if anything there fit the description of my item. She still didn't find it. I was told to call back to customer service and this has been going on for a week. I just want my refund.”

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Posted 3 years ago

“I’m a 40 year old woman, I remember shopping at forever 21 during my teens years. Now that I am a mom of a 20 years old lady, I see her shopping at the same place that I used to shop. I see the changes in style, the quality of fabrics and the hike of prices. I hope that the company can consider lowering there price that reasonable and affordable for teenagers to afford. Most, if not all teens don’t have a full time time jobs or just depending on their allowances.”

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Posted 3 years ago

“So I bought some items from F21.com that I had to return because the fit was poor. I decided to use the money from my returned items to buy something else in store. While in the store I ended up bringing back the new item that I bought because the fit was off again. Somehow that equated to me being told I cannot get my money back and I am stuck with store credit. I returned everything within the 30 day period and I had my receipt. Please make that make sense. I called customer service about it this because I was so confused. Customer service was no help. F21 what kind of policy is that? Absurd.”

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Posted 3 years ago

“I paid $12.99 for express shipping 2-3 days and it didn’t come in time. When it did come it was the wrong item. They told me I could pay $5.99 to ship it back or return it in store but either way I wouldn’t be refunded the $12.99 even though THEY sent the wrong item and didn’t get it to me within 2-3 days.”

Forever 21 1 star review on 23rd September 2021

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Posted 3 years ago

“Forever 21 utilized Fedex smartpost for my delivery. After two weeks Fedex told me my address did not exist and after confirming with them that it did they delivered my package to the wrong address the following day. Fedex informed me I needed to reach out to Forever 21 to file a claim to which I was told they couldn't give me a refund for 3 more days. The worst customer service experience possible. I would not encourage anyone to shop at this company. It is not surprising they are shutting stores down with the terrible customer service they provide. Why would anyone want to spend their hard earned money at a place like this?”

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Posted 3 years ago

Forever 21 is rated 2.3 based on 169 reviews