Forever 21 Reviews

Name: Forever 21
Rating: 2.25

2.3 Rating 169 Reviews

30 %

of reviewers recommend Forever 21

Company Reviews

Questions

Metrics

2.3

Based on 169 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 73%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am a resident of Panama City and went into the store yesterday Tuesday around 1-2 pm to get some jewelry. After picking up the items, I went to the checkout. There was no one there so I waited. I saw a young lady by the racks holding a pair of jeans and was hoping she was coming towards me so I could pay for the items. Halfway, she met a young lady and they sparked a conversation. I was waiting patiently thinking that maybe it was a customer, but it appeared they knew each other. So there was a lot of laughter and carrying on. She glanced at me a couple of times but proceeded to continue chatting with her friend while I just stood there. Now, I hear a lot of the lack of customer service here in Panama, but store attendants like that young lady give credence to that notion. I finally left the items at the desk and left. She glanced up and still continued chatting with her friend. There was no apology nor any attempt to check me out. It's unfortunate and I believe your staff need some more training on how to treat customers, especially in view of the location where you interact with so many foreigners who have a clear notion of what customer service should look like.”

Helpful Report

Posted 1 year ago

“The quality of the clothes is okay... but really not that great.. You're better off spending the same amount of money at other stores that sell better quality items. I ordered two pairs of jeans and the sizing did match pretty well (I think I got lucky though as I had to make an educated guess at my sizing! I ordered from Australia). They do feel a bit cheaply made considering they were advertised at $60 each on the website (I bought them discounted at about $45 each) and although the jumper and winter dress I bought are surprisingly warm, they are THIN. I can see the tag through the material in the mirror... >.< I'm not upset or angered at my purchase.. but I wouldn't personally shop at Forever 21 again. Hope you guys have a better time! But if you're in doubt... shop elsewhere!”

Helpful Report

Posted 4 years ago

“Usual pickup at store not disclosed on website. Was told on phone, because of backlog from cyber Monday no store pickups until 1/6!!! Due to this, I asked if they could upgrade my delivery....Of course the answer was NO. Hope I get my online order...before a porch pirate...never a resolve when talking to customer service, waste of time. No wonder they filed bankruptcy. Need to rethink my shopping choices! Thanks 21...#NOTREALLY”

Helpful Report

Posted 5 years ago

Forever 21 is rated 2.3 based on 169 reviews