Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.22

4.2 Rating 133 Reviews

77 %

of reviewers recommend Foxy Locks

4.2

Based on 133 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

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Foxy Locks 5 star review on 19th December 2024

334

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor color descriptions”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We truly appreciate customers like you who take a moment to let us know about their experiences, as it helps us improve our products and services. We sincerely apologise for any inconvenience caused due to the very poor colour descriptions. We understand how vital it is for our customers to have accurate information about our products, particularly in terms of colour representation. We would greatly appreciate it if you could kindly provide us with more details regarding the issues you faced. This will help us assess the situation and work towards making things better for all our customers. Your valuable insight is crucial to our continuous improvement, and we value your opinion. Once again, we apologise for any disappointment you experienced and assure you that we are committed to enhancing our colour descriptions and overall customer satisfaction. If there is anything specific you would like us to focus on or any additional feedback you'd like to share, please do not hesitate to reach out to us. We are here to listen and ensure that you have the best possible experience with Foxy Locks. Thank you again for sharing your thoughts with us. Your support and understanding mean a lot to us. Lots of love, Team Foxy Locks x

Posted 5 months ago

“I already wrote a review twice. I didn't like the pony tail. While the hair was lovely it just does not stay in my hair at all. I don't think I will ever be able to wear this. I cannot, for the life of me, secure it tight enough in my hair!!!”

Helpful Report

Posted 5 months ago

Dear Terry, Thank you so much for taking the time to provide us with your valuable feedback on your experience with Foxy Locks. We truly appreciate your openness and honesty, as it allows us to identify areas of improvement and make necessary changes. We sincerely apologise for the issues you encountered with the ponytail you received. Your feedback regarding its staying power is extremely valuable to us, as we continuously strive to offer products that meet our customers' expectations. We understand how frustrating it is when a hair accessory does not stay securely in place, and we apologise for any inconvenience caused. To ensure we can make things better for you, we would greatly appreciate your insight into how we can improve the design or functionality of our ponytail. Your suggestions or specific areas you believe we should focus on would be tremendously helpful. Thank you again, Terry, for bringing this to our attention. Your feedback matters greatly to us, and we are committed to continuously improving our products and services. If there is anything else we can assist you with, please do not hesitate to reach out to us. Lots of love, Team Foxy Locks x

Posted 5 months ago

“Good products but bottles need looked at. Nightmare to get anythin out the pumps”

Helpful Report

Posted 6 months ago

Hi Jenni, Thank you so much for taking the time to share your feedback about Foxy Locks. We truly appreciate it! We are thrilled to hear that you are happy with your products. Delivering excellent quality products and ensuring customer satisfaction are our top priorities, so we are delighted that we could make you happy. If you ever need any assistance in the future, please don't hesitate to reach out to us. We are always here to help and make sure your experience with Foxy Locks remains exceptional. Once again, thank you for choosing Foxy Locks and for your kind words. We look forward to serving you again soon! Lots of love, Team Foxy Locks x

Posted 5 months ago

“Used there tape remover, it awful leaves such an oily feel on the hair! Leaving me having to completely wash and dry both extensions and hair not impress at all. Won’t be ordering again. Will go back to what I was using.”

Helpful Report

Posted 6 months ago

Dear Stacey, Thank you so much for taking the time to share your feedback on your experience with Foxy Locks. We truly appreciate your honesty and are grateful for customers like you who help us improve our products. We apologise for the inconvenience caused by our tape remover. We are sorry that this was not up to your expectations and left you feeling unimpressed. Your satisfaction is of utmost importance to us, and we want to make things right. We would love to hear more about your specific concerns and how we can improve. Is there anything in particular that you would like us to address? Your input will play a crucial role in enhancing our product and ensuring a better experience for our customers. Once again, thank you for bringing this matter to our attention. We value your loyalty and hope to have the opportunity to regain your trust in the future. Lots of love, Team Foxy Locks x

Posted 5 months ago

“Good I am so happy”

Helpful Report

Posted 6 months ago

Dear Kammi,Thank you so much for your fantastic 5-star rating of Foxy Locks! Good, I am so happy to hear that you are enjoying our products. We truly appreciate your support and loyalty as a customer. Your kind words mean a lot to us, and we are thrilled to have you as part of the Foxy Locks family. If you have any further feedback or need any assistance, please don't hesitate to reach out to us. We are here to make sure your experience with Foxy Locks remains top-notch. Thank you once again for your glowing review and for being such a loyal customer. We are incredibly grateful for your continued support. Lots of love, Team Foxy Locks x

Posted 5 months ago

“absolutely amazing! fast delivery, amazing quality and really good packaging. obviously they are pricey but 100% worth every penny and for what you get you can understand the price”

Helpful Report

Posted 6 months ago

Dear Charlotte,Thank you so much for taking the time to leave a 5-star rating for Foxy Locks! We truly appreciate your kind words and support. We are thrilled to hear that you found our products absolutely amazing, with fast delivery and excellent quality. Our team works hard to ensure that each package is carefully packed for a delightful unboxing experience. We understand that Foxy Locks may come with a higher price tag, but we are delighted to hear that you believe it is worth every penny. We strive to provide our customers with the best quality hair extensions that will last and exceed their expectations. Thank you again for your wonderful review. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

Posted 5 months ago

“The iced latte extensions bare no resemblance to the iced latte clip in ponytail. Apparently Foxy Locks changed the colour. Should have changed the name as the new ice latte has no coffee colour”

Helpful Report

Posted 6 months ago

Hi Theresa, Thank you for taking the time to share your feedback with us. We are very sorry to hear you have been unhappy with the shade of your recent purchase, we would love to look into this further & reach a solution with you. Please could you kindly contact our customer care team with some pictures at help@foxylocks.com? We look forward to hearing from you. Lots of love, Team Foxy Locks x

Posted 5 months ago

“Hello unfortunately I need to make a complaint on my recent order, my hair extensions just came with a kink at the end which I literally can’t straighten out even tho it’s suppose to be real human hair? I use an oil heat protector and I use the correct heat as stated on the instructions but give it a couple hours and my extensions start to look so frizzy I take care of them i keep them stalled in its original box I carry a brush around with me to brush through my hair when necessary to avoid it getting tangled or knotty however none of this has worked I only wear my extensions on weekends if I have something special planned I’ve worn them 4 times and I’m really unhappy with the quality of the extensions for the price I paid”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent order from Foxy Locks. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced with your hair extensions. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to the quality of our real human hair extensions. We are truly sorry for any disappointment or inconvenience this may have caused you. To help us resolve this issue and make things better for you, could you please provide us with some additional details? We would like to understand the specific issues you faced with regards to the kink at the end of the extensions and the frizziness despite proper care. This will allow us to investigate the matter further and find a suitable solution for you. Our customer care team can be contacted at help@foxylocks.com. Once again, we sincerely apologise for any frustration caused, and we are committed to making things right for you. Your feedback is incredibly valuable to us as we constantly strive to improve and provide the highest quality products and customer service. We look forward to hearing from you and working towards a resolution. Lots of love, Team Foxy Locks x

Posted 5 months ago

“Great quality. I use them as permanent dreadlock extensions and they last forever! Great colour match!”

Helpful Report

Posted 6 months ago

Dear Megan,Thank you so much for your outstanding 5-star rating and review of Foxy Locks! We truly appreciate your kind words and are thrilled to hear that you found our products to be of great quality. It's amazing to know that you use them as permanent dreadlock extensions and that they last forever! Our team takes immense pride in creating long-lasting and durable hair extensions. We are delighted to hear that our colour matching has worked perfectly for you, ensuring a seamless blend with your natural hair. Your satisfaction is our ultimate goal, and we are glad that we could meet your expectations. Finally, we cannot express how grateful we are for your loyalty as a customer. Your continued support means the world to us, and we are committed to providing you with the best hair extensions and superior service. Thank you once again for choosing Foxy Locks. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

Posted 5 months ago

“I am very happy with the foxy locks hair extensions. It looks very natural on my hair! Thank you.”

Foxy Locks 5 star review on 13th July 2024

Helpful Report

Posted 6 months ago

Dear Melanija,Thank you so much for leaving us a fantastic 5-star rating! We truly appreciate your feedback, and we are thrilled to hear that you are extremely satisfied with your Foxy Locks hair extensions. It's delightful to know that they blend seamlessly with your hair and provide a natural look. We are grateful for your support, and we look forward to serving you again in the future. Lots of love, Team Foxy Locks x

Posted 5 months ago

“These are literally the best extensions I've had. I've had it for 6 months, they're still perfect. nothing to say !”

Helpful Report

Posted 6 months ago

Dear Lucie,Thank you so much for awarding Foxy Locks with a glowing 5-star rating! We greatly appreciate your feedback and support. We're absolutely thrilled to hear that our extensions have exceeded your expectations. It brings us immense joy to know that you have been enjoying them for the past 6 months and that they are still in perfect condition. Your kind words truly mean a lot to us, and we are grateful for your trust and loyalty. Once again, thank you for taking the time to share your wonderful experience with us. If there's anything else we can do to further enhance your satisfaction, please don't hesitate to reach out. We look forward to serving you in the future! Lots of love, Team Foxy Locks x

Posted 5 months ago

“Love foxy locks, I wouldn't order any other brand now, I alway get the colour ice latte as it matches my hair colour perfect, however this time the colour doesn’t seem the same, it seems to have more golden tones rather than white. So, I had to wash with purple shampoo before I could wear them. That’s the reason for the 4 star rather than 5.”

Helpful Report

Posted 7 months ago

Dear Katie, Thank you so much for giving Foxy Locks a 4-star rating! We appreciate your valuable feedback and are thrilled to hear that you love our brand. We apologize for any inconvenience caused by the color variation you experienced with our Ice Latte shade. We understand how important it is for the extensions to match perfectly with your hair color. We truly value your loyalty to Foxy Locks and want to assure you that we continually strive to improve our products. Your feedback regarding the golden tones will be taken into consideration to enhance the consistency of our shades. Once again, thank you for choosing Foxy Locks, and we look forward to serving you with even better products in the future. Lots of love, Team Foxy Locks x

Posted 7 months ago

“The best clip in extensions I’ve had , the colour match is perfect, had so many compliments”

Helpful Report

Posted 7 months ago

Hello, Thank you so much for your fantastic 5-star rating of Foxy Locks! We sincerely appreciate your support and we are thrilled to hear that our clip-in extensions have exceeded your expectations. It's fantastic to know that the colour match was spot-on and that you have received numerous compliments. Your kind words truly mean the world to us! We are committed to providing the best products and service to our valued customers, and reviews like yours inspire us to keep delivering top-notch quality. If there's anything else we can assist you with, please don't hesitate to reach out. Once again, thank you for choosing Foxy Locks. We look forward to serving you again in the future! Lots of love, Team Foxy Locks x

Posted 7 months ago

“Hi Foxy Locks !! I just l💕💕💕ve my extensions! I Have been a customer for a good many years. I travel to many parts of the world always with an eye out for beautiful hair and honestly I don’t get anything better than yours ! Your invisible silicon band is the best for my thin hair. ❤️❤️❤️”

Helpful Report

Posted 7 months ago

Hi Robin! Thank you so much for your amazing 5-star rating and for taking the time to share your love for Foxy Locks! We are thrilled to hear that you are a long-term customer and that our extensions have been a constant source of beauty during your travels. Your kind words about our invisible silicon band and its perfect fit for your thin hair mean the world to us. We truly appreciate your continued support and are grateful to have you as a valued customer. ❤️❤️❤️ Lots of love, Team Foxy Locks x

Posted 7 months ago

“I have been following Foxy Locks ever since I was a teenager and have dreamed of owning a set of extensions. Now I am getting married in a few months and I can’t wait to wear them!!”

Helpful Report

Posted 7 months ago

Dear Brooklyn, Thank you so much for your glowing 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you have been following us for so long. Your dreams of owning a set of extensions are about to become a reality, especially as you approach your wedding day just a few months away! We are beyond excited for you and can't wait to see how stunning you will look wearing our Foxy Locks extensions on your special day. Thank you once again for your kind words and for choosing Foxy Locks. We are here to support you every step of the way, ensuring that your dream wedding look is absolutely perfect. If you have any questions or need assistance, please don't hesitate to reach out. Congratulations on your upcoming marriage, and we wish you a lifetime of happiness together! Lots of love, Team Foxy Locks x

Posted 7 months ago

“Absolutely LOVE these extensions! I used the colour match service which was spot on! Got so many compliments wearing them and the quality of the hair is fabulous. They don't feel heavy in my head and the tracks are super slim and literally invisible! Will definitely be recommending these extensions to everyone!”

Foxy Locks 5 star review on 12th June 2024

Helpful Report

Posted 7 months ago

Dear Leigh, Thank you so much for your incredible 5-star rating of Foxy Locks! We truly appreciate your kind words and are thrilled to hear that you absolutely love our extensions. We are delighted that our colour match service exceeded your expectations and provided you with a spot-on match. It's fantastic to hear that you received numerous compliments while wearing our extensions and that you were impressed with the fabulous quality of our hair. We take pride in offering extensions that are lightweight and feature super slim tracks that are practically invisible. We are truly grateful for your loyalty as a customer and for recommending our extensions to everyone. Thank you for choosing Foxy Locks, and we look forward to continuing to exceed your expectations in the future. Lots of love, Team Foxy Locks x

Posted 7 months ago

“I have used Foxy locks for 4 years and I love them. Mocha toffee ombré was a change from my usual Brondie shade and they blend in so well with my own hair. Great quality and the welts are so flat they are undectable.”

Helpful Report

Posted 7 months ago

Dear Helen,Thank you so much for giving Foxy Locks a 5-star rating! We are absolutely thrilled to hear that you have been using our products for the past 4 years and that you love them. It's wonderful to know that our Mocha Toffee Ombré shade made a refreshing change from your usual Brondie shade, and we're thrilled that the extensions blend so seamlessly with your own hair. We take great pride in ensuring that our products are of excellent quality, and it's delightful to hear that the welts are so flat they are completely undetectable. Thank you once again for your fantastic review. We truly appreciate your continuous support, and we can't wait to continue providing you with great products in the future. Lots of love, Team Foxy Locks x

Posted 7 months ago

“I have been ordering Foxy Locks clip in hair extensions and ponytails for the last 4 years and the price has considerably gone up, but unfortunately the quality has gone down. The last ponytail I received was very thin and the hair was shedding immediately. I also only get 1 months wear out of the ponytails as they start matting up and going all frizzy and the colour fades. I’m now trying another brand to see if the quality is better, but Foxy Locks have definitely lost me as a customer.”

Helpful Report

Posted 7 months ago

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate customers like you who provide valuable insights to help us improve our products and services. We constantly strive to provide our customers with the best products, and we are truly sorry that we fell short of your expectations this time. We truly value your loyalty as a long-term customer, and it saddens us to hear that we have lost your trust. We are committed to making things right and would love to hear more about your experience and how we can make improvements. Your feedback is essential in helping us address these issues and ensure that our products consistently meet the highest quality standards. Please can you kindly contact us at help@foxylocks.com? Once again, we apologize for any inconvenience caused and appreciate your honesty. If there is anything specific you would like to share or any suggestions you have for us, please feel free to reach out. We are always here to listen and take the necessary steps to enhance your future experience. Thank you for your understanding and support. Kind regards, Team Foxy Locks x

Posted 7 months ago

“Highly disappointed with the service received. And lack of customer empathy/ support. Being accused of lying when attempted to return an item. And refusing to provide either a refund or replacement item. The item which came seemed like it had not been packaged correctly or sent out incorrectly. I have been advised that I had broken the seal on the item and due to this the item needed to be returned to me. The items had been sent out with broken seal which is the reason for the return. However foxy lock have refused the return, advising I should have also emailed or phoned them. I had phoned them but due to the weekend they were closed, even though I had submitted refund reason online. They stated this was insufficient. This was my first time purchasing extensions and my sister recommended foxy lock due to the quality of the hair. I am only reviewing based on my personal experiance, I had asked for a manager phone call me to talk through the rational. To which the response was I had been speaking to one via email. And I have had no further communications since. However they are still waiting to return the item to me. And item which is faulty, to which they believe to have been used, and they are wanting me to then accept a return for an opened fault item.”

Helpful Report

Posted 7 months ago

Hello, Thank you for taking the time to share your feedback with us, we are very sorry to hear you have been disappointed with the customer service and return process on this occasion. We can see from your contact with our team unfortunately we have been unable to accept your return as the hygiene seal has been broken and the hair smells of a pollutant. As stated on our website & the return form, all items must be returned unopened without any smell of pollutants within 30 days of receipt to be accepted for a refund. We have very strict dispatch processes in place prior to shipping and we can assure you we would not have sent the item to you in this condition. Unfortunately as your return doesn't comply with our policy, we have had to refuse this and we will await your reply in regards to organising this item to be sent back to you. Please kindly get back in touch at help@foxylocks.com if you have any further queries or questions in regards to this. Kind regards, Team Foxy Locks x

Posted 7 months ago

“Great quality product. Long lasting and nice packaging.”

Helpful Report

Posted 7 months ago

Dear Salima,Thank you so much for your wonderful 5-star rating of Foxy Locks! We truly appreciate your support and are thrilled to hear that you love our product. Your kind words about the great quality, long-lasting nature, and nice packaging of Foxy Locks mean the world to us. Thank you once again for choosing Foxy Locks, and we look forward to continuing to exceed your expectations in the future. Lots of love, Team Foxy Locks x

Posted 7 months ago

Foxy Locks is rated 4.2 based on 133 reviews