Foxy Locks Reviews

Name: Foxy Locks
Address: Unit 16, Marsh Lane Industrial Estate, HAYLE, Cornwall
Rating: 4.22

4.2 Rating 138 Reviews

78 %

of reviewers recommend Foxy Locks

4.2

Based on 138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Foxy Locks Review I Recommend 100%

Visit Website

Phone:

845 8387 369

Email:

help@foxylocks.com

Location:

Unit 16, Marsh Lane Industrial Estate,
HAYLE
Cornwall
TR27 5JR

Write Your review

Tell us how Foxy Locks made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Foxy Locks 5 star review on 10th April 2025

335

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 25,00$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about olive Recovery Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via (WhatsApp) ‪+44 7438 6 87 236 Email : sharon—recovering—experts @ gmail . com”

Helpful Report

Posted 3 months ago

“Had for a couple of weeks now, looked after them barely any heat applied and they look ratty! Really didn't expect a huge amount of time from them but weeks is ridiculous. Also when placing order it allowed me to add a voucher code after purchasing I was then told the code wasn't able to be used as I had purchased from the outlet. This was foxy locks mistake not mine and as a goodwill gesture shouldn't of told me to pay or cancel order.”

Helpful Report

Posted 6 months ago

“The Quality is not that great the Roots smug is far too long not very thick”

Helpful Report

Posted 8 months ago

Hi Una, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate it when our customers let us know about their thoughts and opinions. Firstly, we'd like to apologise for the issues you encountered with our product. We're sorry to hear that the quality did not meet your expectations. We understand how important it is for our extensions to be of great quality, so we apologise for any inconvenience caused. Moreover, we also acknowledge your concern regarding the length of the root smudge and thickness of the extensions. We understand how these factors contribute to the overall satisfaction of our customers, and we want to ensure we address them effectively. To make things better, we would love to hear more from you. Could you kindly provide us with further details on how we can improve? Your input is invaluable to us, and we genuinely want to make your experience with Foxy Locks a positive one. Thank you once again for your feedback, Una. We look forward to hearing from you and working towards resolving any issues you faced. Lots of love, Team Foxy Locks x

Posted 8 months ago

“The hair colour was beautiful, but the designs of the ponytail was not great. It kept slipping out of my hair and the velcro would not stick very well. I have fine hair and it might have been better to do a thinner ponytail as it was hard to wrap round the base of my ponytail. I have orderd extensions in the past and been very happy but for me I feel I paid a lot of money for this ponytail and won’t be wearing it again. It’s hard to try the pony unless the labels come off and was unable to return.”

Helpful Report

Posted 8 months ago

Dear Rianna, Thank you so much for taking the time to provide us with your feedback on your recent experience with Foxy Locks. We genuinely appreciate your openness and honesty. We would like to offer our sincerest apologies for the issues you encountered with the design and functionality of the ponytail. It must have been frustrating to have experienced slipping and difficulty with the velcro adhering properly. We are truly sorry for any inconvenience and disappointment this may have caused you, particularly as a valued customer. We understand that having fine hair might have added to the difficulties you faced with wrapping the ponytail around the base of your hair. Your suggestion regarding using a thinner ponytail is genuinely appreciated, and we will take it into consideration for our future product development. We regret hearing that you felt the ponytail did not meet your expectations, especially considering the investment you made. We value your satisfaction and would like to make things right for you. If there is anything specific we can do to improve your experience or if there are any suggestions you have for us, please don't hesitate to let us know. Again, we sincerely apologise for any inconvenience caused and appreciate your understanding. We hope to have the opportunity to make it up to you in the future. Lots of love, Team Foxy Locks x

Posted 8 months ago

“I cannot comment on the product but the return process was disappointing. I wanted to exchange but I was made to return the extensions for £6. I thought if I wasn’t happy again, it would cost me another £6.”

Helpful Report

Posted 8 months ago

Hello, Thank you so much for taking the time to share your feedback about your experience with Foxy Locks. We truly appreciate your honesty and value your input. We genuinely care about your satisfaction and want to make things right. We would appreciate it if you could provide us with more details on how we can improve our return process and make it more convenient for our customers. Your suggestions and ideas are highly valuable to us. Once again, thank you for bringing this matter to our attention. We are committed to continuously improving our services, and your feedback is instrumental in helping us do so. Please don't hesitate to reach out to us if you have any further questions or concerns. We are here to assist you in any way we can. Lots of love, Team Foxy Locks x

Posted 8 months ago

“Hello unfortunately I need to make a complaint on my recent order, my hair extensions just came with a kink at the end which I literally can’t straighten out even tho it’s suppose to be real human hair? I use an oil heat protector and I use the correct heat as stated on the instructions but give it a couple hours and my extensions start to look so frizzy I take care of them i keep them stalled in its original box I carry a brush around with me to brush through my hair when necessary to avoid it getting tangled or knotty however none of this has worked I only wear my extensions on weekends if I have something special planned I’ve worn them 4 times and I’m really unhappy with the quality of the extensions for the price I paid”

Helpful Report

Posted 9 months ago

Hello, Thank you so much for taking the time to provide us with your feedback on your recent order from Foxy Locks. We truly appreciate your honesty and bringing this matter to our attention. We sincerely apologise for the inconvenience you have experienced with your hair extensions. We understand how frustrating it can be when a product does not meet your expectations, especially when it comes to the quality of our real human hair extensions. We are truly sorry for any disappointment or inconvenience this may have caused you. To help us resolve this issue and make things better for you, could you please provide us with some additional details? We would like to understand the specific issues you faced with regards to the kink at the end of the extensions and the frizziness despite proper care. This will allow us to investigate the matter further and find a suitable solution for you. Our customer care team can be contacted at help@foxylocks.com. Once again, we sincerely apologise for any frustration caused, and we are committed to making things right for you. Your feedback is incredibly valuable to us as we constantly strive to improve and provide the highest quality products and customer service. We look forward to hearing from you and working towards a resolution. Lots of love, Team Foxy Locks x

Posted 9 months ago

“The quality of the products are great but the returns and customer service are non exisitng. If you buy the correct product frist time then you'll have a great experience but returning something is made incredibly difficult. I was sent a return label that I needed to print (noone has a printer anymore, just send a QR code like everyone else) I had to pay to print this off, just to take it to royal mail to post, for them to tell me that I have to go to a specific royal mail delivery office rather than just a normal post office (again, why? every other company you can just get a QR code and return via a normal post office). I've now recieved an email from the foxylocks team telling me I owe them £3 for this postage and nothing can happen until I pay that. The foxylocks product I bought was already £200, and now I'm expected to pay an extra fee? Why? Awful returns process, really dated and completely puts me off using them.”

Helpful Report

Posted 11 months ago

Dear Olivia,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Foxy Locks. We truly appreciate your honesty and insights. We sincerely apologize for the inconvenience you encountered regarding our returns and customer service. We understand that the process of returning items can be frustrating, and we apologize for making it difficult for you. We have noted your concerns about the return label printing and the specific Royal Mail delivery office requirement. We will certainly take this into consideration and explore alternative options, such as providing a QR code for returns. Your feedback regarding our returns process being outdated is duly noted. We are constantly striving to improve our services and make the entire process smoother and more convenient for our customers. Olivia, we genuinely appreciate your input, as it helps us identify areas where we can enhance our customer experience. We would love to hear any further suggestions you may have on how we can make things better for you and all our customers. Once again, thank you for your feedback and for choosing Foxy Locks. We value your business and are committed to serving you better in the future. Best regards, Foxy Locks Customer Support Team

Posted 11 months ago

“My hair is fine and the ponytail was too bulky to fix to my own hair plus it stuck out when attached and wouldn’t stay up . Too bulky for fine hair wasted my money to be honest 😞”

Helpful Report

Posted 1 year ago

Dear Gillian,Thank you so much for taking the time to share your feedback about your recent experience with Foxy Locks. We greatly appreciate your honesty and for bringing these issues to our attention. We sincerely apologize for the inconvenience and frustration you encountered with the ponytail. We understand that the bulkiness made it difficult to fix to your fine hair, and the fact that it stuck out and wouldn't stay up only added to your disappointment. We apologize for any wasted money and for not meeting your expectations. We truly value your input and would love to make things better for you. Please let us know how we can improve, whether it's by offering alternative solutions for fine hair or providing better product instructions. Your suggestions would be greatly beneficial in ensuring that this does not happen again in the future. Once again, thank you for reaching out to us and sharing your experience. We value your business and want to make things right. We hope to have the opportunity to regain your trust and provide you with a positive experience. Lots of love, Team Foxy Locks xxx

Posted 1 year ago

“Use it for 1 day the extension lost too much hair”

Helpful Report

Posted 1 year ago

Hello, We are very sorry to hear this, please can you kindly provide us with some pictures at help@foxylocks.com so we can look into this for you? We look forward to hearing from you. Kind regards, Team Foxy Locks

Posted 1 year ago

Foxy Locks is rated 4.2 based on 138 reviews