Fragrance Direct Reviews

Name: Fragrance Direct
Address: -, - -, Cheshire
Rating: 2.74

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

2.7

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Laura

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

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“Excellent value and very easy and informative website. Delivery fast and excellent products”

Helpful Report

Posted 4 years ago

“quick delivery and they send gift. thank you”

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Posted 4 years ago

“My product arrived out of the packaging with the lid half screwed off and the product was spilt all around the box. So disappointed.”

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Posted 4 years ago

“I have bought from FD several times and been fairly happy. I regularly buy my favourite perfume Marc Jacobs Eau de Fresh from them but over recent months the fragrance smell doesn't seem to last very long. My most recent purchase (Feb 2020) has been more than disappointing, it was advertised significantly cheaper than anywhere else (at least £10). I thought too good to be true - whilst it is delivered in the correct bottle and looks right, it really has no fragrance smell to it whatsover. FD have offered to replace or refund but I have to go to all the bother of repackaging, printing off the label and going to the post office to return. I won't be ordering again from them.”

Helpful Report

Posted 4 years ago

“Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience”

Helpful Report

Posted 4 years ago

“I always like to give a fair and honest opinion on any product I purchase .The Jim my Choo perfume I ordered was delivered promptly and very well packaged .However the scent doesnt last 10 minutes and sadly I will not be making any more purchases .Would prefer to pay the extra 10 pounds from Boots where the scent lasts all day .Glad I only bought a small bottle .I cannot see how it's the genuine article but this is only my opinion .”

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Posted 4 years ago

“Fragrance direct is the best company to buy from. Very cheap prices on good perfume and excellent securd tracked delivery. Only ordered mine on Tuesday. Just delivered safely on Thursday. Recommend defo.”

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Posted 4 years ago

“from ordering to receiving all good arrived quickly packed really well and secure”

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Posted 4 years ago

“I'm afraid Fragrance Direct's customer service falls short in the following areas: The package of goods we ordered contained the order of another customer. When we informed the company, the responding email did not include any apology. Rather, it asked us for details of our order which we had already sent and included a request for us to confrm the items received although we had already sent the order number for these. Really careless on their part. We confirmed that we wished to return the goods which we did very promptly, having downloaded the returns label. We received no acknowledge or thanks for this despite the fact that we had to re-package the goods, print the label and go to our nearest post office. The documentation in the package we received revealed details of the customer who had ordered them and, although not a contravention of GDPR requirements, signals a lack of care in relation to this company's handling of confidential information. For the above reasons, we have requested a refund and will not use the company again or, indeed, recommend it to others.”

Helpful Report

Posted 4 years ago

“I ordered this perfume for my daughter for christmas to stop her using mine. On comparison it is quite clearly a fake the scent doesn't last at all my stella perfume lasts me all day, really disappointed as my daughter now things ive ordered her a fake perfume! not heard back from them after several tries will be going to my bank as I used my card to try and get a refund.”

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Posted 4 years ago

“Order processed and delivered as promised . Thankyou”

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Posted 4 years ago

“Delivery Service is poor - untracked - My package was supposed to arrive on a Friday, then was shown as delivered Saturday which it was not. I sent in a email and was told to look around at neighbouring property nothing .The package finally arrived on Wednesday after i had re order from elsewhere - fragrance direct could not tell me what had happened to the parcel and told me that i had been left in a safe place and i could send the product back if i wanted to ! Not the best customer service !”

Helpful Report

Posted 4 years ago

“Ordered Valentina as my friend was wearing it and I liked it. However on receiving the perfume last week I was amazed that after the initial spray, the perfume had disappeared completely. I strongly feel that this is fake. I phoned to complain but have had no response.”

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Posted 4 years ago

“Probably the least user friendly site when trying to check out and pay. Drove me crazy.”

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Posted 4 years ago

“I have been trying to contact this company all morning Ree a faulty pruduct they simply don't answer or are handling a lot of complaints which after reading reviews is very possible I have written a full review on another site I suggest you look at that and others before purchasing anything from these people”

Helpful Report

Posted 4 years ago

“Calvin Klein Eternity for Men 125 ml I bought from this site was convincingly fake .. even my cheap £2 deodorants last longer. This has been testified by many when applied the cheap deo and the CK EDT on alternate days.”

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Posted 4 years ago

“I ordered Clinique Happy Perfume plus the Free Gift on the Offer ,only to get an email to say the free gift was out of stock!!!!! no other one offered ,I complained only for Customer Service to say I could send the perfume back ,but why should I ? they should have sent something else "free " or else it is basically a con.”

Helpful Report

Posted 4 years ago

“Bad company dont deliver when you purchase cancel orders 👎 do not purchase from this company”

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Posted 4 years ago

“Bad company dont deliver when you purchase cancel orders 👎 do not purchase from this company”

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Posted 4 years ago

“Data stolen. Fragrance Direct did not contact me. Found out from my bank that fraudulent transactions were stopped. Don't trust.”

Helpful Report

Posted 5 years ago

Fragrance Direct is rated 2.7 based on 141 reviews