Fragrance Direct Reviews

Name: Fragrance Direct
Address: -, - -, Cheshire
Rating: 2.74

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

2.7

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Laura

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

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“Ordered Calvin Klein Flame for women.... excellent service and fast delivery. Would recommend fragrance direct and will be ordering again 🙂”

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Posted 5 years ago

“AVOID. NON PCI COMPLIANT DATA BREACH resulted in personal finance data stolen from their website and bank card used to make fraudulent transaction. Card blocked and awaiting new cards. Do not trust this website”

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Posted 5 years ago

“Avoid. Fake perfume. No last even 5 min”

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Posted 5 years ago

“Almost certain that the eau de toilette that I received is not an authentic product. Loses perfume in half an hour despite application of a large amount. I won't return it as it's too much hassle but I won't use them again and would not recommend anyone else to. No complaint about delivery time though.”

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Posted 5 years ago

“I have ordered lots of perfumes and gifts from this company - Amazing service and products. I will be ordering again soon”

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Posted 5 years ago

“Love this Company they sell the best quality products at great prices and their delivery is second to none, very very quick.”

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Posted 5 years ago

“Always excellent service have used them for years. Have brought perfumes make up skin creams shower gel and soap and never had any problems.”

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Posted 5 years ago

“Terrible service, never order from this company. Charged £2.50 for a thumb size eye shadow. Shame on you as a company. Avoid this company.”

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Posted 5 years ago

“Y VERY UNHELPFUL COMPANY. They sent my item to the wrong address! Made a complain and told me there’s nothing they can do about it . No apology nothing .Do not use this service to avoid disappointment !”

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Posted 5 years ago

“FragranceDirect is fantastic I have never had a problem with them they always deliver on time and they always send everything I order Amazing website”

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Posted 5 years ago

“I got my Bamboo parfum looks original but after 1 hour no smell at all. My boyfriend love this fragrance on me but now he cati feel anything. I'm very sad.”

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Posted 5 years ago

“I wish there were 0 stars. Please be careful when ordering any items from this website: --They sent me used products - with fingerprint from someone who wanted to play with the product. And they did not check it, they just simply shipped that item out. --They do not care about packaging, so when I received the products, the box was out of shape, the part of the bottle were broken. --Bad customer service people, who is sitting there and will point the finger at you when problems happens ,'' sorry, but that was your fault'' --They sent me the wrong products. --The products arrived leaked outside. ** I ordered 31 items - 2 used, 8 were damaged, 1 wrong product, 2 leaked. These and the rest were packed in a very bad condition box - which was used to ship fragile items. Who is caring here? **They sent me an email saying sorry and blamed the shipping company for damaging the products. The shipping product did their best to ship the products, and they did not change the content inside. These guys should learn about customer service before doing business.”

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Posted 5 years ago

“The perfumes are fake, make up products are ok. I ordered my all time favourite Cold Water by Davidoff that I have been using for more then six years and one from Elisabeth Arden and even it came well packed the fragrance is completely different and did not last more then 5 min after application. Very disappointing!”

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Posted 5 years ago

“I bough Caroline Herrera 212 Sexy for ladies and it was lovely. Fast delivery, great customer service and definitely not fake.”

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Posted 5 years ago

“Great products love buying products from them and delivery is very fast too. Prices are very reasonable”

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Posted 5 years ago

“Recently bought the newest Armani perfume from them and I received a beautiful gift - a sports bag and another perfume sample, the price was the cheapest I could find online/in-store. Customer service was helpful with a quick response. Delivery was on time”

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Posted 5 years ago

“I order lots of bits from this company. .fabulous prices and quick delivery.”

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Posted 5 years ago

“Perfume and aftershave at much lower prices than on the high street . Gift sets also available . Fast delivery. Would definitely recommend”

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Posted 5 years ago

“Fast delivery...great products at great prices..!!”

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Posted 5 years ago

“Categories My Reviews My Settings Help LOG OUT Alternate Text Valentina Metikoš HR For companies Your review counts! You reviewed Fragrancedirect We're currently investigating whether this review is in line with Trustpilot's User Guidelines. Learn more about our rules here. Fragrancedirect's reason for reporting Due to offensive language. Valentina Metikoš Valentina Metikoš 1 review Star 1 Star 2 Star 3 Star 4 Star 5 Updated just now Unable to process one order two times Two times, not once they messed up my address. First time my order went to Hungary, because they seem to.think HR stands for Hungary?!?!! I receive email from customer service to check my adress due delivery problem. We updated same address, but still no delivery. Week later, after contacting them, i found that my delivery was sent back due address problem, ofc, since they sent it to Hungary and not Croatia. So we double check my adress again, and I was peomisset my delivery will be by the end of last week. So today I contacted them again, only to find out my order was returned AGAIN due address problem. I lost my nerves and was extremely offensive (be honest and who wouldn't be)... Just to be clear I paid for express delivery, which was returned first time they messed delivery. So today I asked them to use DHL or oversees express, and deliver my order in 4 days, which is possible, but they refound my money, and said its not possible to deliver my order in desired time (I can relate to that BCS Croatia is on Mars?!?!). Shame and disgrace. Oh and delivery status isn't available in page, service isn't working. Never had I have this kind of problems ever ... Stay away There are sellers and vendors who actually care for customers. And they deserve our money, not this monkeys.”

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Posted 5 years ago

Fragrance Direct is rated 2.7 based on 141 reviews