Fragrance Direct Reviews

Name: Fragrance Direct
Address: -, - -, Cheshire
Rating: 2.74

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

2.7

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Laura

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

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“Beautiful as described make up bag. This has become one of my favourite Web sites.”

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Posted 7 years ago

“Fantastic products Great prices”

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Posted 7 years ago

“Great product range. Clear descriptions and great prices”

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Posted 7 years ago

“Staff really friendly and very helpful.”

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Posted 7 years ago

“great products at cut prices and speedy delivery”

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Posted 7 years ago

“Their website was simple and interesting and easy to complete. Delivery was when indicated.”

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Posted 7 years ago

“Brilliant designer products at an affordable price, delivered on time and the website is very easy to use, have recommended to friends and family who have also been really happy with the service and products”

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Posted 7 years ago

“My new favorite on line shop! The products were way better than expected (high quality, and bigger than looked on photos) and in brilliant prices as well. Excellent service ;)”

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Posted 7 years ago

“arrived promptly with no problems both times that I've used them, and the product was cheaper than in the shops.”

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Posted 7 years ago

“I bought clinique clarifying lotion @ very cheaper price but very genuine customer service. The product is genuine - I could confirm coz I have bought the same one @ clinique for almost £10 extra. Bought clinique soap as well @£5 cheaper”

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Posted 7 years ago

“I always buy my perfume from Fragrance Direct as they have such an excellent selection at exceptional prices and free delivery! I also buy my skin care products and cosmetics from them as they are all such good value with lots of choice.”

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Posted 7 years ago

“They had a wide variety of cosmetics and perfumes they where all extremely detailed and varied I was extremely happy with the service I had with them and happy with my product and price.”

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Posted 7 years ago

“I ordered with them for my mother's birthday. more than 2 weeks went by & they ruined the birthday & later the money came back on the VISA card. I was so disgusted, they did not even contact me. I emailed them & they said oh sorry they money has been returned as we had a problem on the order. No care not apology not anything. I was really angry & disgusted. I actually gave the the benefit of the doubt, I chose again & paid via paypal balance, thinking this would be okay. The 2nd order did not deliver!!!!!!! I had to email them after 1 & a half weeks!!!! They this time the guy (a different person) was really apologetic. I can't see any business doing well like this, in fact, judging their reviews, I would not be surprised they go out of business, i'd steer clear.”

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Posted 7 years ago

“Promised next day delivery (charged extra £5.99), order on received. When chased a few days later told my order was cancelled because the value was too high. No email or communications to confirm order was cancelled and no apology over the phone, asked to speak to a manager refused to forward call.....”

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Posted 7 years ago

“The perfume that i was sent was so awful Great when you first spray it then after 30minutes its gone i feel totally cheated I bought Dolce & Gabbana Light Blue Love in Capri 50ml saying Limited Edition no where near as good as Dolca &Gabbana light Blue So disappointed”

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Posted 7 years ago

“The items from fragrances direct are very good value they give you the chance to buy quality fragrances at affordable prices. They came in very handy for myself and for my Grandson, who has a girlfriend and I gave him some of the fragrances I purchased. I am waiting now to buy some more for his birthday shortly. Thank you for the quick delivery and very good items B Herbert”

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Posted 7 years ago

“Very reasonable prices, great fragrances, quick deliveries, thank you!!”

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Posted 7 years ago

“Got the code for disscount.”

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Posted 7 years ago

“My order was delivered after more than 10 days although I paid for the Express Tracked Delivery (supposed to be done within 2-4 working days). Nobody contacted me to let me know the status. So, where is the possibility to track your orders I have paid for? Only when I sent a few e-mails I got a reply, just one word, "Stuck". No excuse, nothing like some tracking information. I had to spend my time to send a complaint, and only after that I was contacted by their manager. I have paid for the gift packaging as I wanted to make a gift for my mom. The item was delivered without any packing at all. And again without any exuse from their side. Before that I had made another order which was delivered by a postman who just left a box with my order at the entrance of the block of flats where I live. Anyone of my neighbours could have taken it. Terrible attitude to the customers. I have made three orders here, two of which were completed badly. I will NEVER use their services again.”

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Posted 7 years ago

“Absolutely excellent service - probably the most affordable too!”

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Posted 8 years ago

Fragrance Direct is rated 2.7 based on 141 reviews