Fragrance Direct Reviews

Name: Fragrance Direct
Address: -, - -, Cheshire
Rating: 2.74

2.7 Rating 141 Reviews

43 %

of reviewers recommend Fragrance Direct

2.7

Based on 141 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Fragrance Direct:

Fragrance Direct sells fragrances, cheap perfume, discount perfume, cheap aftershave, discount aftershave and cosmetics. We are a well known online perfume shop, with a large online fragrance store providing perfume online to our customers. We also offer a wide range of beauty products including cosmetics, skin care products and makeup.

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Email:

sales@fragrancedirect.co.uk

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Fragrance Direct 1 star review on 12th July 2021

Laura

Fragrance Direct 1 star review on 3rd November 2020

Anonymous

Anonymous // 01/01/2019

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“Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23.09.15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their invoice (VAT number missing ect) When I called Fragrance Direct to enquire why I have to follow up on my own parcel and what DPD had informed me, their initial response was, they had not received any email from Dpd and they will rectify the problem. I waited till that afternoon and still no movement on my parcel. I called DPD again. They informed me the Fragrance Direct person didn't faxed a correct invoice to them but asked them to fill in the missing information on the old invoice? That's not allowed as the invoice has to be printed by the senders company. At this point I was very upset and annoyed! How hard can it be to forward a complete, correct invoice??? Incompetence on all levels!!! I was still reeling that both parties were laying blame on each other. However DPD then emailed me a "screen shot" of the initial contact via email regarding the 24th! What liars? When I called FD again demanding why they are not taking responsibility and that I have proof that DPD is not to blame, the operations manager opted to resolve the situation! Till this day, my parcel has still not reached my friend for his birthday (express delivery is 3-5 days) and to add insult, Fragrance Direct has recalled their parcel two days ago and has emailed me to inform me that they have given a refund.”

Helpful Report

Posted 9 years ago

Fragrance Direct is rated 2.7 based on 141 reviews