Frank Howard Tools & Fixings Ltd Reviews

Name: Frank Howard Tools & Fixings Ltd
Address: 2 Anglia Way Braintree, ESSEX
Rating: 4.72

4.7 Rating 275 Reviews

94 %

of reviewers recommend Frank Howard Tools & Fixings Ltd

Company Reviews

Questions

Metrics

4.7

Based on 275 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

01376 327 454

Email:

ac@frankhoward.com

Location:

2 Anglia Way Braintree
ESSEX
CM7 3RG

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Frank Howard Tools & Fixings Ltd 5 star review on 20th June 2017

Anonymous

Frank Howard Tools & Fixings Ltd 5 star review on 10th December 2016

Simon Payler

Frank Howard Tools & Fixings Ltd 5 star review on 22nd September 2016

Lindsay Mcguinness

Anonymous

Anonymous // 01/01/2019

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“Ordered 2 items off the website and both have been delivered within 2 days of order going in. Fantastic service and excellent prices. Keep a look out on the website for some brilliant bargains. Cant recommend them enough.”

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Posted 6 years ago

“Fantastic service and a decent price for my Marita drill, in fact the cheapest in the country ! Cheers guys”

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Posted 6 years ago

“The item I ordered showed ten in stock so I expected the item within a week? but after two weeks nothing had arrived. Also I never got an email confirmation of the order only a PayPal payment email. I called and was told an email was sent I said I never got it. Through my postcode the order was found and I was told there was a wait for the item. I asked why as it showed stock, I was told some excuse that they have to get the items in. So don’t they hold any stock??? I chased it up again a few days later still no stock. Finally it arrived about three weeks after I placed the order and I was told it would be sent out next day. It didn’t arrived. It was chased again and I was told it didn’t come in after all but was there now and I would get it Monday of last week. Didn't arrive as there were problems with delivery driver, it was chased and arrived Tuesday. But it was the wrong item totally, not even same make. My item was with another lady so I was told and I had her item! They picked up the wrong item same day, yes quick to com that!!! But mine couldn’t be returned as that person it went to was away! So they reordered my item. It was due in Friday and I was due to get it Monday, didn’t arrive, told it came in Monday will get it today Tuesday. So today it came! 12th June ordered on May 20th but though it’s the right make it’s the wrong item again!!!! They arranged for it to be picked up this afternoon again very quick on arranging pick up! But no mention of what they are doing about my item!!!! I said I wanted a full refund and they seemed shocked. So I am waiting I hope for that to be issued. I have already had the postage issued to me after the first mistake. It seems looking at the reviews this company was good to deal with but this review and the previous one seem to imply they have issues now so I woulda avoid buying from them over the web maybe in store? Is ok if they have physical shops?”

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Posted 6 years ago

“Just had to cancel an order placed on 29th this week. I had no order confirmation emails or any other response from Frank Howard so this morning I go onto their website and used the "Live Chat" that popped up. It said "estimated wait time 2 minutes" but I gave up after 25 minutes (see attached "conversation" screenshot). Then I phoned Frank Howard and chased delivery only to be told that instead of the "1-3 working days" stated on their website, it will now be "the end of June"because they can not find the stock in their warehouse. Alledgedly they sent an email to inform me but obviously this was not received by me. As an ecommerce site owner myself, this shocking customer service really frustrates me. If they sent an email and did not get a response (obviously no one is going to wait another 4 or 5 weeks for a delivery), did they not think to pick up a telephone? So the upshot is I have asked for a full refund which I have to wait " a few days" for apparently! Whilst I appreciate that things go wrong sometimes, it appears that things have gone wrong in every single area of this order. Needless to say, I will not be using them again!”

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Posted 6 years ago

“had a slight problem with order but it was dealt with very quickly”

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Posted 6 years ago

“Best Price I could find including delivery, product was delivered on time. I will be using them again.”

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Posted 6 years ago

“Good, quick and reliable service with free delivery.”

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Posted 6 years ago

“After initial problems the management team at Frank Howard were very helpful and have now sorted out my issues to my complete satisfaction. I would have no hesitation in recommending their services. I would also say that it is very nice and extremely uncommon for a CEO to personally address an issue, more companies should follow Frank Howard's example. Bob Smith”

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Posted 6 years ago

“I'm very happy 😊 with frank Howard tools and fixings have got every thing you need,nice and friendly staff 😊,,”

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Posted 6 years ago

“Fast speedy service, best deal I could find”

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Posted 6 years ago

“Excellent service received within 12 hours and needed it fo a job so perfect, will use again and recommend to others. Thank you”

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Posted 6 years ago

“Excellent selection with great prices and awesome service to boot Very satisfied!!”

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