Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.73

2.7 Rating 229 Reviews

39 %

of reviewers recommend Freddie's Flowers

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2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was given a card by a regular subscriber for a free bunch of flowers. Of course, I was immediately debited £25 from my bank account so it turns out it’s not a free bunch but a borderline scam to get you hooked. No reply to an email yet so have sent a further one but I’m dreading sorting it out as others seem to have had very poor customer service. Very upsetting and stressful especially when this was meant to be a gift to cheer me up....”

Helpful Report

Posted 4 years ago

“Not worth the money and quite difficult customer service. Had to cancel subsctiption after first week due to poor quality flowers that custmer service were unwilling to take responsibility for.”

Helpful Report

Posted 4 years ago

“New customer. I got a half price offer on my first 2 bunches. Set up my account last night to find that they have taken an unauthorised amount of money from my account! ( I had already asked if you have to commit to a certain amount of orders and was told that I can choose how much and how often, this doesn't appear to be the case since they have taken £50 from my account already for a £12.50 bunch of flowers)”

Helpful Report

Posted 4 years ago

“I am fed up with not receiving my flowers and having to chase it up. The customer service is appalling. I didn’t receive my flowers on Monday and called to check. Spoke to someone who was going to get someone to call me back.... nothing and it’s now Wednesday afternoon. I sent an email on Tuesday asking for an update.... nothing !!! Not the first time this has happened. I’ve now tried contacting Freddies flowers via phone, email, live chat and Facebook. Will now close my account and look for a supplier that is reliable.”

Helpful Report

Posted 4 years ago

“Kept forgetting items from the flower arrangement and wouldn't send out to complete the order after I told them. Received dead flowers at one time and had to chase for weeks to get a refund”

Helpful Report

Posted 4 years ago

“Terrible service, I received flowers a gift from a friend. These flowers were poisonous for my pet, I know have a 1000 pounds to pay to the vet, and my cat may not survive this. It's not stated what flowers are in the box, nor that they are poisonous. Customer service's main interest was waive away their responsibility. Seriously disappointing!”

Helpful Report

Posted 4 years ago

“Very disappointing customer service. I've now closed my account after a box I ordered failed to show up twice. Freddies Flowers has a long way to go to be a luxury brand experience.”

Helpful Report

Posted 4 years ago

“Absolute rip off ! Flowers didn't last long at all. Better off going to the local florist. Don't waste your money”

Helpful Report

Posted 4 years ago

“Don't be fooled by a free bunch ,once they have your bank details they will continue to take money after you cancel. Then are rude and and try to argue it when you try and sort it out. They don't respond to emails either.”

Helpful Report

Posted 4 years ago

“Disappointed as the flowers arrived very wilted . It was a hot day, but some were just beyond recovery after being placed in water.”

Helpful Report

Posted 4 years ago

“Its a trap! do not sign up and do not put in your bank details! they will charge you without any notifications, they will deliver to your door without you wanting the service, do not be fooled with the kind gesture of getting a free bunch for free, its a trap and they will not warn you like other amazing services that exists like Amazon or any other normal service that provide you with regular updates on something being delivered to your door as expected because its a service that you pay out of choice. Not the mention that a few of the flowers were in a very poor state, almost dead and not fresh at all. Not happy at all with the service and no fair outcome even when you speak to the customer service. Not only do they pass on the phone to each other (very unprofessional) but they are not helpful or interested in keeping customers or new customers happy. No sympathy towards customers even if you are struggling with payments due to covid and will do anything to keep keep the stolen money that was made through their scam system!”

Helpful Report

Posted 4 years ago

“never leave flowers in the safe place I have asked!”

Helpful Report

Posted 4 years ago

“Totally misleading website. Clearly states regular plan followed by 'OR ONE OFF GIFT FOR SOMEONE' . Jack on the phone told me no I was wrong and the website is perfectly clear. Thanks Jack as long as you say so. After receiving her first box my friend then got my 'subscribed flowers' the next day. I didn't have an email to say this was the case or I was signed up to anything? I had an email to say I had done what I Intended and bought one set of flowers. THIS IS MISLEADING. 'out of generosity ' (after forking out £25 I didn't authorise) the company gave me half my money back and forget it guys of you actually want the flowers you've now given to someone else and paid double for, then they won't even redeliver them to the right address!! Have a good look at your website. Automatically being signed up to something when it clearly says 'one off gift' is a con. I hope you can update your website and save other people this hassle.”

Helpful Report

Posted 4 years ago

“Never sign up to this company it’s a total con & very misleading company I wish I had researched this company before . Very bad customer service never answers emails but as soon as you cancel they call you keep away”

Helpful Report

Posted 4 years ago

“Shocking customer service - 1st bunch were lifeless literally dropping and did not last even 6 days. Promised a review by their quality - yes you guessed no review. They encouraged me to take the 2nd delivery which on literature says will be delivered in the morning on Fridays - it is now 3.30pm still no flowers asked to cancel and get a refund refused!. These flowers will have been out of water for more than half a day - I have now canelled my account and will be £25 out of pocket I have no words. Dreadful company.”

Helpful Report

Posted 4 years ago

“I ordered a trial free bunch of flowers which did not arrive. 4 days after emailing to let them know, I received a call from Callum who told me the flowers had not been sent as I hadn’t placed an order. I let him know that the order confirmation email and what was displaying on my account clearly proved this was not the case and that I wanted to cancel my account in view of the poor service. Callum proceeded to ask what I felt was poor!! I have no words. Dreadful company.”

Helpful Report

Posted 4 years ago

“Got a free flowers card from my mother. At NO point following this card did it say how much, how often or that it was a repeated delivery. Put in card details as once again it didnt say I would be charged or how much and many account make you log details without charging. Had to search the website to discover it was EVERY week and £24. My mother had been offered two bouquets at half price but also had no knowledge it was a subscription. Be careful what you sign up for! Response to email about this and cancelling account simply said they cancelled it but nothing in regards to misleading advertising.”

Helpful Report

Posted 5 years ago

“Saw them at Paddington and ordered. They looked wonderful in store but when delivered small bunch of flowers already started wilting after 4 days waste of money cancelled account”

Helpful Report

Posted 5 years ago

“Great idea but after 3 months of repeated problems that repeat and don't get resolved - missed deliveries - random deliveries with wasted flowers since I was away - multiple payments drawn amounting to £144 miss billed and now quarrelling to get monies refunded - no apology and no December flowers for Christmas I have to part company with their subscription service .....it doesn't work.”

Helpful Report

Posted 5 years ago

“My first flowers were sent free to see if I liked them. The flowers arrived on time but when opened 2 out of 5 flowers were damaged and writhing. I then decided to cancel but have had no replies to my email. Freddie’s Flowers then decided to ask my card (which I had frozen) 12 times for the money that was not owed to them. No replies to my email so far.”

Helpful Report

Posted 5 years ago

Freddie's Flowers is rated 2.7 based on 229 reviews