Freddie's Flowers Reviews

Name: Freddie's Flowers
Rating: 2.73

2.7 Rating 229 Reviews

39 %

of reviewers recommend Freddie's Flowers

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Metrics

2.7

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 63%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5

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Freddie's Flowers 5 star review on 8th April 2025

Katie Allen

Freddie's Flowers 2 star review on 2nd April 2025

Sue

Freddie's Flowers 2 star review on 18th October 2022

Anonymous

Freddie's Flowers 1 star review on 10th October 2022

Pollyanna

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received flowers as a gift yesterday, they were in an awful condition and looked as if they had been without water and just thrown in the box. Very disappointed. I told my friend they were lovely as she would have been upset had she seen them. They looked marginally better today standing in water, but will be discarded later today. Depressing to look at.”

Helpful Report

Posted 1 month ago

“Used to be great but over the past year Freddie’s has gone seriously downhill. Discounts don’t work so you end up paying more, free vases don’t arrive and CS don’t bother getting back to you. Flowers used to last a good couple of weeks, lately half of them are dead in a few days. I’ve closed my account and washed them to not call/email again.”

Helpful Report

Posted 2 months ago

“I ordered these flowers on special price, and subscibing to every 3 weeks. They eventually arrived. I have neaver been so disappointed with a bunch of flowers. The white roses were shrivelled, and the rest looked like out of date cabbage. The photo was full of gorgeous collered flowers the classic bunch. I will continue to use wild and bloom who send fresh. Please will you pick them up, they look awfully.”

Helpful Report

Posted 5 months ago

“Scammy company. I originally stopped using them as the flowers were not worth the money (too much foliage & not enough flowers), I felt the flowers were not worth the money and I kept skipping deliveries but if I forgot one week I’d end up with flowers I didn’t want. So it was an expensive mistake to sign up. Eventually I think I must have skipped enough so the deliveries stopped and I thought I was safe. I Fell for a marketing call a few months ago telling me their customer numbers were reducing and they had relaunched the service with improvements in order to regain customers. They assured me they’d changed and it was easier to cancel / skip deliveries and under the promise of a new vase I decided to trial their new service. Biggest mistake of my life. I am back in the position where the flowers are not worth the money and as it is impossible to cancel without contacting them and have a battle I skipped as many deliveries as I physically could as it worked last time. Unfortunately life got in the way and it slipped to the back of my mind so imagine my surprise when Freddie’s flowers tried to take money from me MONTHS since I received my last delivery from them. I contacted customer services right away and said I wanted my account cancelling and I do not want these flowers. I explained that I had been opted back in for a delivery without my knowledge or consent and then they decided to take money from me without my knowledge or consent. The way this business operates is so incredibly sneaky. It’s very obvious as to why the customer numbers are dwindling - it’s the extortionate costs and deceitful business practices. It almost feels as if they are running short of cash so just opt people back in without their knowledge or consent as a way of getting money from them. I have been battling with customer services for 5 days now. The customer service is absolutely shocking. They refuse to acknowledge what they’ve done is sneaky and that I did not consent or authorise the payment or being opted back in for deliveries. They are more focused on stealing money from me. I am happy to send the flowers back to you but I am not paying for them. I have contacted my bank who have marked the attempted transactions as fraudulent and as a result my card has been cancelled. I have already warned my family & friends of how deceitful this business is. Please do not give them your money, it is so hard to break free from them. So many local florists (who have more ethical business practices) now are doing flower subscriptions for cheaper may I add! Avoid like the plague”

Helpful Report

Posted 5 months ago

“I cancelled, they didn't respond and charged me anyway. Can't cancel via the website”

Helpful Report

Posted 5 months ago

“Cold calling - I've had 3 calls from them this morning, all from different numbers. One was even using the telephone number of an off licence. Everyone should report them for poor business practices and abusing (ex) customer data .”

Helpful Report

Posted 6 months ago

“Avoid!! Second delivery from freddies flowers. The first one wasn't the greatest, however I didn't pay full price so I didn't contact them. Received my second and last delivery today. The flowers are in a terrible state. I put them in water as soon as they arrived as per instruction on the website. However the roses received were already in full bloom and wilted!! I have seen more life in supermarket woopsies which would be a fraction of the price!! Unfortunately I am having difficulty in uploading photos here. I have emailed freddies flowers but I am not hopeful on hearing back after reading other customer experiences.”

Helpful Report

Posted 7 months ago

“Constant spam do t give them your details”

Helpful Report

Posted 7 months ago

“Had 2 calls today - they must be getting desperate - have not used them in months as the flowers were always half dead and didn’t last long - How dare they just call me”

Helpful Report

Posted 7 months ago

“I ordered on Thursday for Saturday delivery. The flowers failed to arrive on Saturday, Sunday and Monday. They arrived on Tuesday, for a celebration on Saturday. Not good enough. Do not use if the flowers are for a celebration on a specific date.”

Helpful Report

Posted 7 months ago

“Flowers last only 1 week at the most. The last delivery contained Agapanthus which did not open.Small gladioli which were finished in 3 days.My daughter bought this as a gift.I would have expected much better quality for the price.”

Helpful Report

Posted 9 months ago

“I have cancelled my subscriptions a few times now, with difficulties I must say, due to it not being a financial priority, but they keep coming back, and at the last attempt I stupidly agree to have it set up to be delivered 6 months later, but the sales rep, said they will send me a reminder in case I am still not financially ready, I have the option to cancel, I never did get a reminder, just a text message saying the flowers are on there way, this is not fair, I don't want the flowers, I have other financially priorities, it kinda stressful, I have asked to be permanently remove from their mailing list, if I get a call from them again I will cut the call, they are so annoying,”

Helpful Report

Posted 11 months ago

“Sadly it looks like I have had similar experiences as other customers. I signed up on the introductory offer of two free vases - DO NOT SIGN UP!!! This introductory offer appears to sadly be a lie, and something you only receive if you are willing to spend much more money than they originally claim. They rope you in with an online lie, only to take your money. Furthermore, don't expect to get any support or even an answer if you try to contact them as they will just ignore you. Strongly advise using other services of companies who appear to genuinely be committed to a positive customer experience, not hooking people in with false advertising.”

Helpful Report

Posted 1 year ago

“Recommend you avoid Freddie’s Flowers unless you don’t mind being let down. Received notification on the day of delivery that flowers would not be delivered due to ‘unexpected delay’. Raised with support and they merely said “we’ll schedule delivery for next week and tell the team so this doesn’t happen again.” What’s the use in that when the recipient’s birthday is today?”

Helpful Report

Posted 1 year ago

“dont bother total rip off - only order if you enjoy the dull ache of disappointment”

Helpful Report

Posted 1 year ago

“I used Freddie's flowers for a few months in 2021. Since then they regularly call me to try to get me to sign back up, despite me asking politely every time that I be removed from their marketing list. I regret ever signing up with them in the first place.”

Helpful Report

Posted 1 year ago

“Arrived on doorstep, limp flowers which i only just found as there were lots of branches of greenery covering them. Looked awful”

Helpful Report

Posted 1 year ago

“We phoned up to cancel Freddie‘s flowers twice, but they keep taking money out of the account. They’re overpriced and don’t have a very long lifespan when phoned up to complain. All they said is will give you halfprice flowers for the first Bunch, if he was to re-sign up with them to get money, back is nearly impossible, don’t subscribe”

Helpful Report

Posted 1 year ago

“CUSTOMER SERVICE HASSLE AND AGRO OR NO FLOWERS AT ALL - SIGNED UP IN OCTOBER - HAVE NOW CANCELLED MY SUBSCRIPTION. REALLY WANTED TO LOVE THE FLOWERS BUT CUSTOMER SERVICE IS HOPELESS AND TO BE HONEST THE FLOWERS WEREN'T GREAT, NEVER LASTED LONG.”

Helpful Report

Posted 1 year ago

“Lovely flowers but absolutely appalling customer service. I have been trying to get in touch with them for months about deliveries I haven’t received and discount codes not applied - you receive an email confirming they’ve received your email and then nothing. They’re still happy to take your money though of course.”

Helpful Report

Posted 1 year ago

Freddie's Flowers is rated 2.7 based on 229 reviews