“Pictures will come out differently to the preview. Preview showed no one in the background of my family photo after using the moving and cropping feature, and when received, someone's full face was in the background. Mother's Day ruined and now too late to order any other photos for her. NEVER using again.”
“I ordered a “poster” as a gift for my husband on Feb 22. It never came. It was “lost in transit” they issued a reprint. It was supposed to be here March 15. Then March 17. Then March 18. They wouldn’t do anything til end of day today. It was “lost in transit” again. Asked for a refund, magically there was an issue getting the refund and they’ll email me. It’s been a month. I can’t believe I’ve had this much issue with one photo.”
“Sent me incorrect canvas. Said that they can reprint it and then said they couldn’t. Then proceeded with a refund then said they couldn’t. I mean don’t get me wrong I’ve never really had an issue until now but still can’t even give me a refund. Ridiculous”
“Not happy at all. First I was offered free delivery but that disappeared so had to pay before I could submit my order. Photos arrived a day later than promised and they have printed ones that I didn’t tick. Also printed a few of them twice or three times and so ones that I wanted were missing . Others had a half inch border on either side. Quality bad.”
“Free prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund. They have bad customer service, and don't take you seriously. Still haven't gotten me refund, as they are denying I was charged for the order even though it was authorised and charged by my bank!”
“Free prints overcharged me, I was ment to be charged 3 pounds buy was charged 7 and they cancelled by order on the 7th of Feb and promised a refund! But 2 weeks later I still haven't received my refund and they are saying no money was taken out my account despite me providing proof of payment and money being taken out my account! Now they are saying I'm not going to get a refund or credit, but earlier in the week they promised me a full refund. They have bad customer service, and don't take you seriously. Still haven't gotten me refund, as they are denying I was charged for the order even though it was authorised and charged by my bank!”
“Order never arrived. Good thing it was for the 10 free prints and I never wasted any real money on it. If it seems to good to be true, it probably is.”
“I ordered from them wish I would have read review first
And you are correct they do not give a tracking number only invoice number
The first 10 prints did not have to pay anything but my order did not arrive on the 21st as they said when I contact them they say they sent them with canada post
I ordered twice more and I do not expect to see my order as I believe this company is a scam not sure about the one person who is saying the positive stuff about the company you must have a connection to the person or you are the one scamming us
Stay blessed and safe
P.s I am happy my views get over thousands of views so people know to stay clear of your site”
“FreePrints is a scam
They took my money I did not receive my order
I asked for tracking I was told they don’t have tracking because they use a cheaper delivery service to save money
Asked for a refund don’t receive that either!”
“Bought a Christmas card for grandparents with a lovely Christmas photo of all the children which never arrived. Contacted customer services with relevant order number etc. Got a message back asking to supply the recipient address to investigate the missing card. Sent address which I thought was very strange since they had the order number, not heard anything more. Christmas has been and gone still no card or response think they are just stalling tactics so the company doesn’t have to follow up or make things right.”
“I’m not understanding why all the bad reviews. Free Prints is not a scam. I have ordered from them for years and it always arrives fast and high quality pictures and items. I always place orders with them for special occasions and holidays. Couldn’t be more satisfied with the company!”
“FREE PRINTS IS A SCAM. I was charged on my account without ever ordering from them, when I called to get a refund and report the issue they said to call my bank for a refund and hung up.”
“Horrible! The ornaments were dull, dark and lackluster! I would put them on my tree or anywhere else! Could give the one as a gift embarrassing! Customer Service said they printed the pics a received...my a** they did. The pictures of my dogs were perfect, lightening and shine. I'm afraid to see what the Christmas cards will look like! Never again! My first and last order from this site!”
