“Set your expectations... The basic photos are FREE. Myself, I'm very happy with what I've got and I'm popping photos in frames as I speak. I just recommend to be careful when ordering to select high resolution photos and that you've selected the correct size otherwise you will get blurry pics or pics with sections missing. Just be smart.”
“I have used free prints many times and have never received my photo albums when they say Im going to get it I always have to go on the site and report I didn’t receive it and then wait a few weeks again before I actually get my order I don’t like the way this company does business it’s don’t a scam but something is not right .👎🏻👎🏻👎🏻👎🏻👎🏻😡”
“I ordered my wedding invitations and RSVP's through Free Prints. My invitations came out great, but my RSVP's were extremely small and half of them were cut off at the top.”
“Ordered 3 prints to be enlarged to 10 X 8 size. One perfect, one had feet cut off & final one the bottom third of the 2 subjects was cut off!
E-mailed complaint & they replied suggesting it was my fault during ordering process! Did give me a partial refund. Have used once before just for the free prints which were OK but sadly won't be using this company again.”
“I am so glad that I read reviews before I ordered. The first 5 reviews did not receive their Photos and no money was not refunded And was told no live Human worked for that company. Who the hell What's to deal with A machine? NOT ME !!!!!!!!!!!!!!!!!!!”
“I had a t-mobile Tuesday coupon to get some prints with free shipping, but free prints would not honor the coupon and went back and forth with me via email for 3 days till the coupon expired”
“Tried to order a free prints calendar several times.every time I got to December all my progress would get lost and it would freeze on me. It kept on saying that the free option wasn’t available. don’t ever order from this stupid app.”
“I have been charged for pictures and never received . Said it was shipped 12/7 and it’s now 12/20
I’ve used this before with no problem but I’ve emailed several times with no response . I’ll be contacting my credit card to dispute”
“Ordered over 60 photos with 2 day shipping to fill a photo album purchased for my daughter as a Christmas gift as well as 3 magnets...Later I was informed they wouldn't arrive until December 27th! I was denied cancelation and told no live agents work for this company ! Waste of 30$ and will be disputing charges!”
“Received a ‘premium’ photobook with pages only half stuck together. Contacted customer services who initially got back to me but have since not made any contact despite repeated requests over 10 days and it being a week until Christmas. Do not recommend for shoddy product and worse customer service. Highly disappointing.”
“I had the worst experience with Free Prints. I paid premium shipping (3-6 days) for my order and I received it after 8 days of placing order. I tried contacting their customer service- which is non-existent. They have clueless AI chat, you says it will transfer the chat to a live human agent and I never received reply back. Please, please, please don't use Free Prints. Totally, not worth it!”
“Terrible service I ordered a calendar plus gift box. No gift box and calendar was falling apart this cost me with. Postage £20 . I asked for a refund as this was going to be a gift was told. You do not qualify for a refund never heard anything again will not be using them again”
“I ordered my pictures have not received them yet can't talk to anyone keep getting the same messages can't get a email response can't get a refund unhappy will never us them again”
“I have been using free prints for years. My last 2 orders either got lost or were extremely late. Wanted to try it 1 last time and now they are late again. I will never bring using them again after this.”
“Photos never turned up still waiting whether they reprint or not when these photos are very dear to me and can't bear the thought where they are .. they've not been helpful say they sort then say can't reclaim won't bother with them if not resolved ..”
“I ordered my FreePrints October the 8th was told I would get them by 8th November and I still haven’t received them tried to get in touch but still not got them and they are not emailing me back”
“I’ve been a customer for years and will not be ordering from them again. Some photos get cropped, some were missing, but most of all, their Customer Service. You’re talking to a computer, who responds with the same response after each concern. It’s always pretty much We’ll look into the matter and get back to you“ 😏 After 4 times and still waiting.”
“If you want mediocre quality photos for a cheap price then this Freeprint (and their various apps) could he a good solution. The photos I received were either slightly zoomed in or cropped. The colors are also not to my liking, and quite a bit darker than what the actual photos are supposed to look like. So all in all, I will not use their service ever again. I had printed photos from a camera and smartphone and they all came out below my standards.
But if you want to have a cheap solution to just some family photos this could be fine. Just make the photos slightly brighter and know that the edges will be cropped. Or just pay a bit more and actually be happy with your photos.
Delivery was fast. Almost want to give them 3 stars, but 2 is more justified.”
