Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.55

1.6 Rating 175 Reviews

14 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 175 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

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Freedom Brokers 4 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have an issue with our black box (Insurance through RAC / Freedom are the brokers). RAC not interested in trying to help. Have referred me to Freedom. Constant calls but I'm permanently on hold. AWFUL service. Will be checking they're not involved when I come to renew my insurance with someone else.”

Helpful Report

Posted 7 months ago

“DO NOT USE THIS COMPANY! Our vehicle was hit on a Tesco Car Park, luckily we weren't in the car. The driver sped off but one of the Tesco Staff photographed him and took his registration number and the police traced him. Our vehicle was assessed and we were informed that it would be written off. We had 5 years no claims and had paid extra for no claims protection and legal aid. Once we'd purchased a similar vehicle, same make, same year, we contacted Freedom Brokers to transfer the policy to the new vehicle they refused to do it. They even lied and said they hadn't received any claim from us but we had the number that we had rung on the day so we rang it again and they admitted that they worked on behalf of Freedom Brokers. Now we had to go online and find alternative insurance and low and behold the cheapest policy was £230 per month against about £70 previously. About a week later we went on Freedom Brokers website and suddenly they could now insure us - at the higher rate that we were now paying! So we contacted the Financial Ombudsman who mucked around for months and then said that they had no case to answer, they couldn't ascertain who was the actial Insurance Company. Freedom Brokers is owned by the same people that own Action 365 Ltd, they are the same Directors. They claim that the policy is underwritten by another Company called Musgrove based in the Channel Islands. We contacted them and they said they wouldn't deal with Action 365. So obviously what they've done is put something negative on the insurance database which is just a ploy to force up the policy cost. BE WARNED DON'T USE THIS COMPANY!”

Helpful Report

Posted 7 months ago

“I have been a customer of Freedom brokers for 2 years without a single claim. They offered me a renewal of quote for £150 more than the previous year. I tried to get in touch with them over a period of 3 days, with no call backs when we got cut off. I tried to pay for the renewal online multiple times with no luck as I kept on getting kicked off their online payment system saying "try again". I finally got in touch with freedom brokers with my quote to pay £890 and about to pay and got cut off again. I phoned back on the day of my insurance expiry and continued to get cut off their line (I called from a landline and my mobile) after the 4th attempt within an hour and lots of long holds and repetitive personal information handed over on the day of my policy expiry I got in touch with the final new customer service agent and the insurance policy suddenly shot up to £1160 from the £890 half an hour previoulsy. I find this extortionate and unfair that I attempted to get in touch and tried to call multiple times before the insurance expiry date. Especially as a long standing customer that pays in full with absolutely no claims whatsoever. They were completely unable to budge on the price and held strong to take more money from me unnecessarily. A big bully company that don't care about their loyal customers. Utterly furious!”

Helpful Report

Posted 8 months ago

“Incompetent, arrogant consultants and useless complaints team. This company is unprofessional and only good at charging cancellation fees when you want to cancel because they know they are the worst insurance company. **NB Please stay away from this company if you don't want stress and headaches. I don't recommend at ALL!”

Helpful Report

Posted 9 months ago

“Stay away from this company really I think there not even legal can't get intuch once they have your money and trying everything to cancel and not pay you back what you've payed worst decision ever going with freedom”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY! This company is the worst company I’ve ever dealt with! Absolutely incompetent and customer service is a disgrace. My van insurance auto renewed in January. In the week leading up to the renewal I had a bump in my personal car which at first wasn’t going to go through insurance as the lady that was involved didn’t want to go through insurance My van renewed with freedom then on 7th feb I get an email informing me that my insurance will be cancelled on the 14th feb. I got in touch with freedom on live chat and on the phone not one person could tell me why it was going to be cancelled. Days of phone calls and live chat and and told I would be phoned back numerous times by a manager which never happened a total inconvenience to myself as trying to work and sort it out. I finally got in contact with the underwriters who told me I had a claim that I should have told them about even though the claim was on my car and happened after the van renewal. On the 13th feb I was told the insurance wouldn’t be cancelled and I think that was that and the end of it. Then I get an email saying to contact them I got in contact on live chat and was told someone would ring me back. Guess what I never got the call. And then yesterday 7th march I get an email saying a change to my policy. So I get in contact again and was assured my monthly payments would be £157. Then 12 hours later I get an email from premium credit saying my monthly payment have gone up to £311. So I get in contact again and nobody is any help all they say I can log a complaint or cancel the insurance at a massive cost to myself.The people you speak to have broken English it’s a clown show from top to bottom. They lie about sending emails and tell you to I look in junk folder. Also had all the wrong details on my online account had a complete wrong email address for me when I changed it they charged me £25! I will be taking them to the ombudsman. STAY CLEAR OF THEM ABSOLUTE RIP OFF MERCHANTS.”

Helpful Report

Posted 9 months ago

“After having a clean slate for 32 years, they cancelled my policy without notification as the telematics box was faulty. I only found out when I logged on to the portal to get the policy number. AVOID AT ALL COST. Please pay a bit extra and get a decent policy. Also, they failed to reply to emails. I have written to them again, and If they do not reply I will take it up with the insurance ombudsman.”

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Posted 10 months ago

“i just got a email out of the blue from freedom brokers to tell me they will not be renewing my car insurance, ive got the black box insurance and all year i was rated very good and excellent on my car driving by them every month for a year and saying i could be getting a discount on renewal, yeah right, they left me well in the lurch with my car MOT almost due so i could have done without the extra cost of taking out another policy else where and having to find the 1st down payment as always pay monthly, so no i wont be having this insurers again and i will certainly will tell others to avoid at all costs thankyou miss r wiggin”

Helpful Report

Posted 10 months ago

“How do these people sleep at night ? Avoid or suffer the consequences, one of the worst experiences of my life. After the attempted theft of my vehicle I reported this to Freedom brokers who then passed me to action 365 who then passed me to there other company PUKKA insurance, I say pukka when they should be called something that sounds similar but not as pleasant. To explain fully my experience with them would be like writing a book, But the short version is that I ended up having to arrange recovery myself / arrange the repairs myself and pay the bills. Pukka , action 365 and freedom all in it together To rub salt into the wounds when the insurance with them was due to end and I tried to renew insurance with another company I was informed by me potential brokers I had a claim outstanding for £ 1,200 With pukka , I then eventually managed to speak to a claims advisor for action 365 who confirmed this lie . I’ve never received a single penny from this company in fact it cost me over £ 1,550.00 to get my van back on the road and now my insurance history record shows as : Vandalism claim £ 1,200 . How they get away with this kind of behaviour I can’t understand, I can only put this terrible experience down to my own stupidity in not looking into the company before insuring through them. I can only hope that my and many others reviews will help save a lot of time , anxiety and money for others.”

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Posted 11 months ago

“Dreadful company. Took out insurance and cancelled within 24hours and they took £75 for the privilege”

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Posted 11 months ago

“Do not use this insurance, my insurance got cancelled, I was sent emails but went to my junk! All because of my no claims which they should have previously had as they were my precious insurance, now everytime I get a different insurance it shows that I've had my insurance cancelled therefore sky high prices! Avoid it this insurance. Thank me later.”

Helpful Report

Posted 11 months ago

“Avoid at all costs ! Half way through my policy i had to change it to another vehicle . They wouldnt so instead they charge me more to cancel than what the policy was worth . Only bonus is i didnt start another policy with them . Just disgraceful ... avoid !!”

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Posted 11 months ago

“Was owed 3 months insurance to the value of £150 pounds minus cancellation fee and was told my refund was £5 .96 pence Steer clear absolute con artists”

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Posted 11 months ago

“Just pay a little extra and get any other insurance company. This company is not good.”

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Posted 1 year ago

“Do not go with this insurance company they are joke keep on hold. They owed me money. But because of the admin fee I don’t get it back £108 pound. Joke so you do one when it come renewal.”

Helpful Report

Posted 1 year ago

“Beware! This Company is a total Con Artist. No matter how well you drive they will double your premium without the Black Box and if you do not renew they will hound you for payment on your credit agreement, as cancelling your insurance policy does not cancel your credit agreement! PLEASE DO NOT TRUST THEM !”

Helpful Report

Posted 1 year ago

“I have been with Freedom Brokers for many years. I'm a business owner, and I have multiple active policies. Some months back, I received a phone call about a renewal for a van I owned. I told the team member not to renew the policy as I was due to sell the van the following week and that I would be in touch shortly to insure another new vehicle. I also logged into online and turned off auto-renew for all my policies. I thought this would be the end of it. However, they renewed the policy for the vehicle I no longer owned. I phoned up immediately and reminded them I did not want to renew the policy and asked them to cancel it immediately. I was told there would be no fee. I then received an email saying I owed a cancellation fee. I called up the Indian call center again and explained that I originally asked for my policy not to be renewed before the renewal date. They did not trust me and listened to recorded phone calls. They then asked me to send proof that I had sold my vehicle, which I did. Today, I have had an email from their debt collection agency insisting I pay the fee. I'm now going to pay the fee and cancel all my policies with Freedom Brokers and stay clear of them in the future.”

Helpful Report

Posted 1 year ago

“Yes they have terrible customer care, Yes the director of Freedom Brokers has also another failed Insurance Company tied to them in the past. If you pull up there details at Companies House (I suggest you take a read yourself) you'll see that they owe money out to a lending company (2 years later) and that there profits are low. No one seems to know what they are doing there, it is really poorly ran. This is because the customer service is terrible, they have no clue how to run an Insurance brokerage company and it WILL go the same way as the last business they ran. If you've not paid them yet for a policy then your lucky! move on and find a better business. If you have paid then I would suggest contacting them to cancel the policy so you can get a part refund and find another provider that will be around longer than 12 months.”

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Posted 1 year ago

“Do not use if you wish to get in touch with them or amend any of your details. Been trying to contact for 4 months now to try and ADD a driver to policy - no replies, and no way of speaking to anyone. Have to now take out ANOTHER policy with another provider just to add a new driver”

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Posted 1 year ago

“I do not wish to even give one star to this company. I totally agree with the below comments eg. Very bad customer service, wrong information given, but did not accept it. I also asked them to send the recordings which never Happened. Please pay the little extra but DO NOT take your policy with this company. I wish I had time to write what's happened to me. But it's all negative feedback. Please stay away from this company at all expenses.”

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Posted 1 year ago

Freedom Brokers is rated 1.6 based on 175 reviews