Freedom Brokers Reviews

Name: Freedom Brokers
Address: Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire, Cheadle Hulme
Rating: 1.55

1.6 Rating 175 Reviews

14 %

of reviewers recommend Freedom Brokers

Company Reviews

Questions

Metrics

1.6

Based on 175 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

03332 205445

Location:

Eden Point, Three Acres Lane, Cheadle Hulme, Cheshire
Cheadle Hulme
SK8 6RL

Write Your review

Tell us how Freedom Brokers made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Freedom Brokers 4 star review on 2nd October 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No one answer phone no customer service”

Helpful Report

Posted 3 years ago

“I have been trying to cancel my policy with Freedom Brokers for a week now. I have sent emails, secure messages, waited on the phone for nearly an hour and still no answer. Still can't cancel. I won't be using this company again.”

Helpful Report

Posted 3 years ago

“They could not insure my new car . I had to cancel the policy then was hit with all sorts of fees. They could not cover the insurance not my fault. Not impressed apparently in the small print”

Helpful Report

Posted 3 years ago

“Awful treatment by Freedom Brokers. I wish there was an option to rate them 0. I cancelled my car insurance in less than 7 days. My deposit fee was not refunded. I never received paperwork. I was sent an email to sign, I didn’t sign because I cancelled my insurance. Freedom Brokers ignored my cancellation. After a month I received a letter saying I needed to pay £221 because my insurance was cancelled. I made complaints via email. My complaint was not addressed even when I was called, the agent was not prepared to listen but telling me to pay the amount requested. I sent a formal complaint letter addressed to the manager. I was never contacted and my complaint was ignored. Another month passed and I was sent email app apologising that an error was made on purchasing the insurance. They apologised for sending wrong documents which I never received. I sent yet another email chasing the complaint letter I sent to the manager. I was ignored. Today, I was contacted by a debt recovery company demanding payment on behalf of Freedom Brokers. I’m very disgusted by how I’ve been treated. I am preparing a letter to the Financial Ombudsman.”

Helpful Report

Posted 3 years ago

“I'm so disappointed and upset! I been trying to call you all day and no answer! What a joke! I need to change my address urgently or I will cancel my policy!!! Poor customer service. Based on my experience I would not recommend this company to anybody!”

Helpful Report

Posted 3 years ago

“Dont answer emails. slow on response to phone calls. Dont waste your time with them. they charge you even in the 14 days of having the policy if you leave. pay a little more with somewhere else. terrible!”

Helpful Report

Posted 3 years ago

“Scumbags... Never answer at emails”

Helpful Report

Posted 3 years ago

“Very bad when I have accidents they don’t give you non service Please stay away.”

Helpful Report

Posted 3 years ago

“Avoid this company. Went with them for van insurance. The day the insurance was due to start I got an email saying they had cancelled the insurance! They claim to have asked for documents via an email I never received. I offered to send the documents there and then to be told that the old policy was cancelled and they would have to offer a new quote. They then told me I would have to pay a cancellation charge. In my opinion this company should be avoided.”

Helpful Report

Posted 3 years ago

“Scammers would not change the insurance of my new vehicle then when I cancelled hit me with a £130 fee scumbags”

Helpful Report

Posted 3 years ago

“Greedy, nasty company. Just read the other reviews everything ive read has happened to me.”

Helpful Report

Posted 3 years ago

“Awful, bad communication, the boxes they send out don’t work and then they cancel your insurance without you knowing. I cried my eyes out on the phone to them and they did nothing. Caused me so much stress, anxiety and not to mention ALOT of money. Avoid at all cost!!”

Helpful Report

Posted 3 years ago

“Hi I was checking online through quote zone for a van insurance and the freedom brokers was the cheaper option comparing to tye others ,so i had to click for a monthly option and the reason it was becauae i always for the last 10 years i pay monthly my car insurance ,and none have left a hard credit search on my credit references agencies ..equifax ..so these idiots without too much info they did that..so AVOID ,AVOID ,useless brookers”

Helpful Report

Posted 4 years ago

“Buyer Beware.... Buyer Beware.... Check the comments on here and Goggle as im reporting this company to the Financial Ombudsman... They give you a low quote then when you get your paper work its wrong..They then want more monies to fix there errors ... I sadly didnt read the reviews if i did i wouldnt of gone with them....”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Horrendous from start to finish. Customer service was appalling, deliberately withholding information to obtain money. Check their google reviews for an accurate representation of how they operate. If I could have given 0 stars I would. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Do not insure with this company !!!!!!!!! I called up to change my address as I was moving from uk mainland to northern ireland... They then told me they couldn't insure me because the postcode area was too "high risk" so I would have to find car insurance elsewbwre... What a nightmare, but I got on with it. Found another company with no dramas.... A week or so later I get an email informing me I had to pay THEM charges , £103!!! But they did wave the £75 cancellation fee ( how generous...).... I called them and said i wasn't paying it , they insisted it was stated in the terms of conditions... Blah blah blah. I still detested paying them , it wasn't my fault they couldn't insure me. Anyway one morning I woke up checked my bank and they just took the money out my bank. Absolute shocking company , they just lie to you and tell you false promises. DO NOT GIVE THEM YOUR MONEY OR TIME OF DAY!!!!!”

Helpful Report

Posted 4 years ago

“I recently cancelled my car insurance policy with this guys within the 14 day cooling off period. Policy cost £506.29. Cancellation Fee: £45.00 Insurance charge - 9 days: £10.77 New Business/Adjustment Fee: £52.50. Total Charge: £108.77. WTF The term having your pants pulled down instantly springs to mind... How I wished I read the other reviews about this 2 bob company. Please pay a little extra and get insurance elsewhere, as these guys don't deserve your business...”

Helpful Report

Posted 4 years ago

“Easy to go ahead and purchase online and documents sent over via email quickly.”

Helpful Report

Posted 4 years ago

“You only time you get to know how good your insurance is, is when you have to make a claim. For 2 weeks now my girlfriend and children have had to drive a car around with airbag lights on and a bumper hanging off her car, they make false promises to call you back and never do, more lies that they will pick up the damaged car so we wait in and nothing, promises to bring a replacement car and nothing arrives. So if you want really bad insurance then you are in the right place.”

Helpful Report

Posted 4 years ago

Freedom Brokers is rated 1.6 based on 175 reviews