FreePrints_UK Reviews

Name: FreePrints_UK
Rating: 2.39

2.4 Rating 61 Reviews

30 %

of reviewers recommend FreePrints_UK

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2.4

Based on 61 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email

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FreePrints_UK 1 star review on 5th May 2021

Andy Neocleous

FreePrints_UK 1 star review on 21st June 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm very disappointed about the non existent costumer care. I sent 2 cards in December 2020 and Feb 2021 and none got delivered! So when, on Feb 20th 2021 I complained, they answered with an automated reply and changed the delivery date for Dec 2021, when I order the card on 11 Dec 2020! And when I try to cancel it, as i thought it didn't want to resent it for Dec 2021, they said it was to late to cancel the Order! I'm very upset and disappointed! And I will not use this company again and I will tell all my family and friends not to trust freeprint, especially at this time, with lockdown and shielding lasting a year... not be able to meet anybody, cards is the only tangible thing we can give, and was denied by Freeprint incompetence and misleading app!”

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Posted 3 years ago

“My account has been shutdown by them without any notice or reason. Appalling service. Would never recommend you after this experience with your poor customer service staff and how you have shut down my account!!”

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Posted 3 years ago

“Well I paid for a large print. But when I received they had cut my Dog off the picture. 2 free prints 4x6 were fine. Tried emailing only to be told its a generated non replying email address. I'd be very careful about paying for prints and maybe just order the free prints.”

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Posted 3 years ago

“If I could rate no stars I would... ordered 10th.... fast track delivery... 14 days later no order contacted several times times different excuses... Royal mail... be with me.soon. I got so fed up eventually nearly 20 days later I got a full refund but would never recommend you !!!”

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Posted 3 years ago

“Was great but now you can’t use Google for uploads I had to go else where”

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Posted 3 years ago

“I got them before and came within 4 days and I ordered these ones on the 30th of November said they be here by the 9th and still no sign anyone have an email 📧 for them if possible 😊”

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Posted 3 years ago

“I have used this app on and off for years, but it has become harder and harder to order what I want. The app is very badly designed and if you click once on something that isn't in their programme, it deletes everything. It is absolutely frustrating and time wasting. Today, I ordered 18 photos and added double quantities at the end as well as two framed photos - so an expensive order. After adding the additions to the order, there was no way to continue to payment! I therefore lost the entire order after already having lost it this morning!! And do not tell me I do not know what I am doing, as I am very comfortable and used to using apps and computers. It is just a very badly designed app and if they could have improved it - as the ideas is good - they would have made at least double the income they are making from this. I therefore do NOT recommend Freeprints”

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Posted 4 years ago

“Very bad payed and didn’t even receive my order twice”

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Posted 4 years ago

“I ordered the prints on 25th November and have not received them yet. I have reached out to the customer services team but still no reply received. I have to add that I have paid extra for 1st class delivery. According to the order status my prints should have arrived by 30th November..”

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Posted 4 years ago

“Delivery not shown up and customer service does not respond.”

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Posted 4 years ago

“Still waiting for photos you taken my money out in October if you don't have them I would appreciate you send money back Mr t Hales thanks”

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Posted 4 years ago

“Last two orders received were very poor only part of photo's developed mmissing sides and tops”

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Posted 4 years ago

“Was sceptical at first as seem cheap.but used them several times now with no issues from my point of view”

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Posted 4 years ago

“Ordered a few times from FreePrints, I think the fact that you get 45 prints free a month and just pay delivery is great... and if you do want more than 45 photos, which I have in the past, their prices are so good. All of the photos I have ordered so far have been good quality, exactly what I wanted and arrived very quickly too.”

Helpful Report

Posted 4 years ago

“Would give less if i could! ordered and paid 1 - 2 days delivery - the delivery turned up over a week later with half of the photos cropped out! customer service are rubbish and dont even get back to you!”

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Posted 4 years ago

“Used this company before a few times and had no problems. This time I ordered some fridge magnets, i cropped the pictures how i wanted them, and two turned up not how I had cropped them, cutting half of the pictures out. Emailed customer service 3 times to be told it's my own fault and they print how I put it, they said "we have already explained but out of courtesy, this time only we will refund you". So I found the pictures and how I ordered them and they were NOT printed the same. Not using this company again, rude customer service!”

Helpful Report

Posted 4 years ago

“Great quality no catches just pay for postage. App very easy to use can fault it. Use the code below to get 5 prints extra free. It really works 👍🏼 fthompson176”

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Posted 4 years ago

“Dull,dark and mostly slightly blurred,nothing like the quality of the taken photographs. First order but will not use again.”

Helpful Report

Posted 4 years ago

“Can’t complain really! Picture quality is almost immaculate and took only 5 days to arrive (expected 11 days) and only paid £1 delivery. would recommend.”

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Posted 4 years ago

“Total con!!!!! Offer you free small canvas print and then add on £7.99 for postage when you can order small one from elsewhere which are cheaper including postage!!”

Helpful Report

Posted 4 years ago

FreePrints_UK is rated 2.4 based on 61 reviews