French Market Lanterns Reviews

Name: French Market Lanterns
Address: 32411 Fm 2978, Magnolia
Rating: 4.54

4.5 Rating 369 Reviews

86 %

of reviewers recommend French Market Lanterns

4.5

Based on 369 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About French Market Lanterns:

A leading online seller of authentic handcrafted gas light lanterns. Gas, Electric and LED options available for Handing, Post and Wall Mount installations.

Visit Website

Phone:

866-393-3881

Email:

customerservice@frenchmarketlanterns.com

Location:

32411 Fm 2978
Magnolia
77354

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French Market Lanterns 5 star review on 5th October 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The problem was my city inspector would not clear the lantern gas valve because it was copper. This caused a huge problem and frustration for me and my gas plumber. My plumber came up with a way to install a separate metal valve. Doesn’t look as good but works”

Helpful Report

“I was less than thrilled with the quality of a $670 hanging lantern from Primo. Firstly, it’s next to impossible to conceal the gas line along the housing, which is a little bit of any eye sore. There isn’t any adjustment that allows the consumer to tighten the mount points while ensuring the lantern is aligned with the house. If the mounts are screwed tightly, then the lantern is at an angle to the house. This also goes for the flame tip, which comes in two pieces. Aligning the flame tip, gas valve, and routing the flare fitting such that it is straight and tight is impossible. If the gas valve is aligned to the front, which is how it should be, the flair fitting on the bottom is directed to the front, but the pre-installed 3/16” tubing is in the back. I’ve tried several times to attach pictures but always gave errors processing.”

Helpful Report

“I found the product to be of good quality, but the finish was substandard. I purchased for the antigue copper. The lanterns antique copper is stripey with definate green lines, streaks. I therefore wanted to return, but found the return policy of 25% restocking fee to be excessive for a product I was unable to view in person before purchase. Over 300$ to place already boxed product back into inventory is excessive. Therefore, I will be keeping product until I find something I like to replace it.”

Helpful Report

“Once I got through, the service was fine; however, it took me over 4 tries to get help. Called, left messages but never received a call back. I needed glass replacements and the website didn't offer parts. I tried making the glass but that failed. I made one last attempt to get through and lucked out getting ahold of someone.”

Helpful Report

“While the lantern is nice I had an issue with the pole connection. When I asked for help I was ghosted.”

Helpful Report

“When I called to place the order for my lanterns (7) the customer service person was helpful and pleasant. I tried to call back multiple times to get installation questions answered for my builder and no one answered the phone. I went to voicemail and no one ever called me back.”

Helpful Report

“One of my three lanterns was missing parts upon arrival”

Helpful Report

“I ordered one lantern from French Market. Still didn’t get it after over 12 weeks. Called the real manufacturer, Flambeau gas lanterns and had it the next week. Did not know French Market is an intermediary, NOT the manufacturer. Internet aggregator. They kinda left that part out. Go direct, you’ll have the lanterns you want in 8 weeks and they are cheaper too!! Much happier”

Helpful Report

“Took 8 weeks to receive and one came with broken glass panel that we replaced at Lowe’s with a custom cut piece of glass. Didn’t want to deal with hassle of returns and replacement when these took so long to receive in first place.”

Helpful Report

“Shared back order date was changed at the time of expected shipment.”

Helpful Report

“I tried calling several times to get answers to questions we had about the lanterns we wanted to purchase. Nobody ever answered the phone”

Helpful Report

“We purchased the LED flame light, looks more like a Christmas light than flame. Fixture very high quality but not happy with Led, should have purchased candle light instead. Led really takes away from quality look of lantern”

Helpful Report

French Market Lanterns is rated 4.5 based on 369 reviews