The Fresh Chile Company Reviews

Name: The Fresh Chile Company
Address: 320 E. Wyatt Dr. STE C, Las Cruces
Rating: 4.84

4.8 Rating 5,518 Reviews

96 %

of reviewers recommend The Fresh Chile Company

Visit Website

Phone:

5758008284

Email:

service@freshchileco.com

Location:

320 E. Wyatt Dr. STE C
Las Cruces
88001

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The Fresh Chile Company 5 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Chili Rellenos...Thawed when I got them. Told me they would send more...Never received them Overall a very disappointing experience.”

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Posted 1 year ago

“I’ve ordered from you guys for 3 years. Your shipping rates are exorbitant. I ordered 2.5 weeks ago and never got a confirmation. I’ve texted once, and called twice. I’m looking into other companies. Really love your product and wanted to support small business, but $49 shipping and no confirmation email or response from calling has made my mind up. You charged my card, but I’ve got nothing.”

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Posted 1 year ago

“I absolutely love ordering the chilis, salsas, spices, tortillas everything from Fresh Chile. I have sent questions or comments and have received quick responses. It feels like you are ordering from friends. The chilis are such a flavorful addition to my cooking. Thank you to all of the team at Fresh Chili.”

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Posted 1 year ago

“I like the products but terrible customer service. Due to customer service we won’t be ordering from there again. Many other options out there to chose from.”

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Posted 2 years ago

“Best service and products ever!”

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Posted 2 years ago

“The Chile I got wasn’t hot and they had stopped shipping after my order. I was really disappointed but they immediately refunded my money. A week later, I received a new shipment of chile at no charge. This company stands behind their sales and goes the extra mile to satisfy their customers.”

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Posted 2 years ago

“I ordered Sandia hot chile 8/25 and requested it be shipped after 9/12 due to other obligations. We got the order yesterday, October 7 and it was bell pepper mild. I called and was told I could have a refund or gift card because they were no longer shipping chile for the season. They had to know this chile had no heat before they shipped yet didn’t tell me. This is the second year in a row I’ve not gotten the heat level I ordered. I was so worried I wouldn’t get chile this year that I contacted their CS many times to make sure my order would be filled. I was assured it joke be. When I called about this order being super mild instead of hot, I was told "Green chile isn’t hot. It’s not like Serranos but more like jalapeños. Every year the flavor is different so we don’t know." They didn’t know our family has always eaten green chile. My in-laws are native New Mexicans and we’ve purchased chile from New Mexico for over 30 years ourselves. We know our green chile and what we got was as mild as a bell pepper. We feel just can’t count on The Fresh Chile Company to send the heat level we select. I’m giving 2 stars because we did receive a box of peppers and we were able to donate them to a local needy family.”

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Posted 2 years ago

“Those in the the 96% that rate this chili with a 5 are either the company's family, friends, and associates or they have very low tolerance for spice. More than likely, they are visitors to the southwest and bought into the advertisement and promotion. I bought several jars of the "Pure Green" hot chile. I was hesitant, thinking that it may be too hot. I opened a jar this morning and mixed a teaspoon amount in my eggs. To my dismay, I tasted no heat. I sample the product direct from the jar and was completely disappointed. I am not exaggerating, sriracha sauce is easily 3 to 4 times hotter. Even the flavor of the hatch chile was disappointing. I then opened a jar of their salsa and again, I give it a 1 star. If you are going to label a product hot or grade the flavor, please have tasters who understand chile and peppers.”

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Posted 2 years ago

“I ordered the red chile salsa. It took a week to ship. It was not the robust flavor I was expecting, but it was okay.”

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Posted 3 years ago

“Worst chicken tamales We.have had Way overpriced”

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Posted 3 years ago

“Better than any I have found in Atlanta”

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Posted 3 years ago

“You guys had xtra hot whole green chilies when I could not find them anywhere. And also they were as advertised xtra hot. You now have a very happy customer in Kansas.”

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Posted 3 years ago

“I brought tortillas. Warm one of when they were delivered ( delicious) BUT 3 day after receiving they were moldy. Also keep them in the refrigerator. Very disappointed”

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Posted 3 years ago

“I used the hatch spice blend on a brisket I smoked and it was Awesome, everyone raved about it. And also I am addicted to the hatch pistachios”

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Posted 3 years ago

“I have waited 11 days to receive my $200 order of frozen chili after receiving a bogus tracking #. It was ordered for a special bday celebration. I have left voice mails and emailed this company three times, only to learn they are out of chili and cannot fulfill my order. It would’ve been nice if they would’ve proactively reached out to me 11 days ago. It’s so frustrating to trust a company that does not answer their phones. Buyer Beware”

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Posted 3 years ago

“We love your green chili. I made chicken tortilla soup and used the whole jar. Good thing I bought 6! Will be ordering other products soon!”

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Posted 3 years ago

“Randy sent me some of the red chile corn tortillas and they were AMAZING! We made street tacos with them, using pulled pork carnita meat. The flavor of the tortilla was EXQUISITE, showing off a classic corn flavor combined with just the right amount of rich red chile flavor. What we loved most was the ever so slightly sweet flavor the red chile brought to it. Bravo! Randy, please make more. Way more!”

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Posted 3 years ago

“Simply amazing. If you like chili and bbq, then you’ll love this. I ordered medium to try, it has a sweet kick to it, just ordered the hot! Big hit across the birder in Colorado. Friends tried it from out of town, it was a hit, I’m sure they’re customers already! Keep up the good work, all products, and quality are 5 star!”

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Posted 3 years ago

“I ordered Mama's Medium and the Mild. Soooooo Good. Almost ate the entire jar in one setting. Loved both of them and will surely be ordering more very soon. Excellent service and delivery.”

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Posted 3 years ago

“Prices are outrageous! Molds quickly in the fridge! Sent me the wrong jars! Your reviews are fake as well! You blocked my comment on Facebook and kicked me out of the group for commenting about your high prices! We won't order from dummyfilths like you!”

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Posted 3 years ago

The Fresh Chile Company is rated 4.8 based on 5,518 reviews