“As many on this site seem to have the same issue as I did. Ordered flowers for my Daughter for Thanksgiving and they were not delivered when promised. It took me 4 customer service calls to finally get at least a confirmation email of a refund. We will see in a few days if it happens. I read so may bad reviews and I wish I would have looked before ordering. I will keep contacting this sadly run company until i do get my money back. I work too hard for it to get wasted.”
“Ordered flowers to arrive the day after my daughter had surgery. First arrangement wasn't "available in that area" so I chose a different arrangement. Ordered early the day before I needed delivery to ensure they would arrive on the day of my choice. Received an email halfway through the day of delivery offering a substitution because the arrangement wasn't available, even though I chose one that was. But the substitution can't be delivered for 2 more days, possibly 5 because of Thanksgiving and the weekend. Not getting what I paid for and my daughter won't get her flowers when she really needed a bright spot during her recovery. The only reason they get 2 stars a because they didn't argue with me when I requested a refund.”
“HORRIBLE! HORRIBLE CUSTOMER SERVICE!
SHOWED DELIVERED AND DID NOT RECIEVE THEM! PAID OVER $50 FOR SAME DAY DELIERY. WEARE NOR DAY 3 INTO THIS AND NOTHING!!! CUSTOMER SERVICE IS IN ANOTHER COUNTRY. WILL NOT GIVE ME THE LOCAL FLORIST INFORMATION.TOTAL SCAMM. BUYERS BEWARE!! DO NOT USE FROMYOUFLOWERS.COM”
“I was so infuriated by what they delivered. Received all flowers not in bloom just buds. Ordered a flower arrangement not a bouquet of buds. Will never order from them again.”
“Ordered a sympathy arrangement for a funeral on 11/9 that cost me $152.00. They delivered it to my home address. They didn't even knock or call me to confirm or ask "are we at the right place because this looks like a residence? The thought never occurred to them! The sash ribbon was not printed using a professional printer or printing service. They used their hand to write on the ribbon! It was the ugliest thing I ever seen! The handwriting was so horrible and sloppy, I imagined a 5 year old did it! I called immediately and asked them to come pick up the flowers and deliver them to the right place. They refused. After some back and forth, I got a full refund. I will never ever use the trash of a company again. All I see are 1 star reviews”
“The order was supposed to be delivered on Nov.23rd for a birthday. It finally arrived Nov.25th @ 5:30 p.m. The arrangement was wilted and looked nothing like what I ordered.I wil not be ordering from this company again,and I wouldn't recommend them. They can keep the $20.00 gift certificate.”
“The worst experience ever. I paid almost.80 dollars, for something I could have picked up from a grocery store. The supervisor thought that returning 27.00 dollars was ok, but it wasnt. I'm filing a bbb complaint, because I want my money back, that website is nothing but highway robbery.”
“I ordered a nice Big arrangements and the arrangement that was received was NOT anything like I ordered, not in looks or size.
I am SOOO disappointed that I will NEVER again order from here. And I want my money back!!”
“This company is a scam. They not only didn't deliver the flowers, on the time I expected, they failed twice for the same delivery. By the time I was informed they could not deliver for a FUNERAL it was too late to replace the vendor. Highly disappointed and frustrated with this scam of a company.”
“What you see on the web is not what you get. You receive a box and a vase, if you ordered one. Also, the price starts out reasonable enough at $39.99, but by the time I placed the order it was almost $80. A box of flowers that You have to arrange is not Professionally Arranged flowers. Plus, my recipient was in the hospital in ICU. Every attempt to cancel, pause delivery or change delivery was a waste of time. Delivery was by UPS.
I had to go to the hospital to intercept delivery, which was a waste of my time. Overall, buying from Flowers From You was a waste. I will order from a local florist from now on. They do deliver Professionally Arranged Flowers, easy to contact and probably cheaper.”
“Horrible, horrible, did I say horrible!!!
My mother in law has been in the hospital for a week, leaving tomorrow. We just ordered balloons, nothing complicated!
Promises, Promises, Promises were unfulfilled.
Now we're asking our money back and they want to give us a coupon!!! No,no,no! We demanded 100% back. WE WILL take legal actions asap, if not reimbursed!
They barely speak English, so that exacerbated the frustration.”
“There's no way in the world I made an order in advance and it still didn't make it. How are you promoting same day service?! How do you ask people what time services are if you're not concerned with standards and timelines?! I didn't get a phone call telling me anything. There was no information under the tracking, and when I sent an email it was confirmed that it was delivered at 2:45 p.m. The funeral service was at noon! Very disappointing and frustrating. This was a homegoing service if a really good friend States away. Never again.”
“Horrible service!!! My husband ordered a arrangement at 9am on thursday for a event I was having Friday morning. Even paid for expedite delivery for 2pm(thursday) and it didn't come. The delivery still didn't come Friday evening at 7pm. When I called to cancel they tried to give me 20% off and a $10 gift card. Nope. Then she said what about 30%. That's still not enough. I recieved a refund but I wouldn't recommend this service if you need the arrangement by a specific time”
“I ordered an expensive Sympathy flower arrangement 2 days before the service. I even paid extra money for an early delivery! When we arrived to the service, we noticed that the arrangement was not there! When I went to check the status online, it still said "processing". At this point I didn't even want the arrangement to be delivered, the funeral service had already started! I was livid that I didn't receive notification of the issue! Had I not been present, I would have never known the flowers weren't delivered! So I went to complain on the live chat. Their response: "Unfortunately, we have been unsuccessful in locating a florist able to complete delivery in time for the funeral services of S/O Johnnie Mae Williams. Please accept our most sincere apologies for any inconvenience this may cause, and know that we made every attempt to find a vendor to deliver as requested.
We understand the importance of sending flowers during a time of loss, and we would be happy to reroute a delivery of a suitable arrangement to the family’s home if you could provide us with the address."
The recipient's home address is 5 minutes away from the funeral home, so in that case FROMYOUFLOWERS.COM would be unsuccessful in locating a florist for this delivery. In my research, the town has THREE florists! So I asked for a full refund. Poor customer service and I will no longer use this company.”
“For my birthday my husband ordered flowers to be delivered to me at work, the flowers arrived and wasn't anything like what he paid for, it honestly looked like cheap grocery store bundles thrown in a cheap vase, (I also didn't receive the mason jar vase that was included with the "deluxe" order) he has used them previously and it was fine, this time absolutely trash! No roses, all "filler" flowers, definitely not worth what was paid!”
“Thanks to all the reviews!! I was ordering flowers for a client/customer of mine and thanks to the reviews I have changed my mind!! Knew it was too good to be true!”
