“Attached are pics of what I ordered vs what was received. They did refund me 25%, but I feel like this was a bait and switch tactic. I am very disappointed and will not be ordering from this site again.”
“The florist that you outsourced my order to picked the correct type of flowers but they were the complete opposite colors of what was pictured and described. I ordered something that was supposed to have yellow lilies and pink roses and my step mother received off white lilies and purple carnations. I paid for a deluxe bouquet and I don’t feel like I got my money’s worth.”
“What they advertise online is not what they give you. I ordered their Deluxe flowers with a box of chocolates and got a bouquet that was half the size of what was on their website and a cheap looking bag of chocolate haphazardly tied to the vase.
They gave me a full refund, but this is the second time this company has messed up my order. Won’t be using them anymore.”
“What I ordered vs what I got. This has to be the second time I was disappointed in the quality of flowers I ordered from them. I sent in a complaint and all they gave me was a $10 certificate for my next purchase. What is $10 going to do? This bouquet was $70.”
“I wish I had read the reviews before I ordered. I used them because they were listed on my cap one card for cash back. They were delivered on time, but did not look vibrant like the picture of what I ordered. Not an $80 bouquet of flowers in my opinion. My mother is so sweet, I made her send me a picture because she wouldn’t tell me how they really looked - she said it’s the thought that counts. the box of chocolate was completely melted. I posted a picture of the flowers they are lifeless as you can see. Disappointed!”
“I need flowers to be delivered by noon on that day and it came after hours when my co-worker left. I am very disappoint she is only there on Wednesdays”
“Ordered pretty spring bouquet for someone who lost their mother. They received a potted plant. Where can you find a potted plant for $65!!!! Rip off. Oh they refunded $7. Gee thanks”
“My order was for a special friend that has lost her sister. Sent her favorite colors for a reason. What I ordered and what she received looked nothing alike. Very disappointed!”
“Unfortunately, will NOT use this flower services again. It's (2) strikes with me. First strike- my recipient could not read my message, penmanship was bad...2nd Strike, I ordered from their "Same services" delivery- failed. When a Customer pays more than $20. for flowers delivery service, it's a MUST Delivery! Period. Regardless, hire more people. There's a lot of people in the community that needs work. Most importantly! Ordering flowers someone is very special. AND...the same pictured flowers ordered. I always ask friends &family to take pictures so I can see quantity & quality. Flower delivery services NEED to increase care on Customer service requests.”
“I ordered flowers for my mom's birthday and somehow somebody changed my order and something totally different than what I had ordered was delivered not happy whatsoever I don't suggest using them. The one with the white vase was what I ordered the clear vase was what was delivered”
“Not what I paid for. They emailed me back promptly and offered me 10 percent back.
Bouquet was much smaller and thinner than advertised. I should have looked at reviews first. I posted photos of what was advertised and what was delivered.”
“We ordered layered tiramisu birthday cake and it was messy when they delivered it. And the balloons were also messy when they delivered.
Terrible service.
We are disappointed.”
“The flowers that were shown on their site was NOT the flowers that were received. The photo was a total misrepresentation. I don't expect them to be exact but they could have made more of an effort. Instead of a beautiful, full and bright bouquet, what was delivered was a handful of flowers and what looked like some sort of weeds stuck into a vase. I am sssooo disappointed.”
“This service has been really hit and miss for me, and after the last fiasco I'm finished with them. I really think it comes down to the local florist they choose to complete delivery, but it was awful. The only reason I'm giving them 2 stars instead of 1 is that after my girlfriend contacted them to complain about the roses that were dead/dying after 24 hours they refunded my money. Initially there were items missing (was supposed to be a stuffed bear delivered also, it wasn't). When I complained about that they refunded that portion of my payment. One day later (which was Valentine's Day) the flowers were dead and/or dying. It just sucked all around.”
“I ordered roses on th 14th recieved email that they would be delivered on the 15th then I received another email that they would be delivered on the 16th!! I spent 100$ and then they wanted to give me a 8$ back. They ended up giving me 16$ back and a 10$ coupon on my next purchase!.
Thanks for the delay!! Great job!!!.”
