“Ordered flowers and they were left on the front porch in single digit weather. Water and flowers frozen, no covering at all. Called customer service and they wanted to refund me 20% which I refused. They were to re-deliver the flowers and never did. Called customer service again, this time they wanted to refund me 50% of the order which I also refused. I demanded a full refund. Let’s see if I get it. DO NOT USE THIS COMPANY!”
“I ordered an arrangement and the one my daughter received was completely different. When I called, the customer service representative was rude and didn’t try to offer a solution or acknowledge the company made a mistake.”
“I thought I was ordering from 1800flowers and somehow was redirected to this site. I ordered a $40 arrangement to be delivered same day. A few hours later I was notifed that they couldn't delivered same day. They did refund me that cost but I was unhappy with that since they offered same day service. Once the flowers arrived they looked nothing like what was pictured, nor was it worth what it cost. When I emailed the company about this they offered a $15 gift card. I never want to order from them again so they can keep there $15. Buyer beware. Don't order from this company.”
“Zero stars. The worst experience ever! My mother ordered an up-sized ivory and gold centerpiece for the Christmas dinner table to be delivered on 12/23. Well, we got flowers on 12/23, but they were a cheap small "centerpiece" of red carnations with greens and a gold candle that wouldn't stand up. Worth $20 maybe. I called and they promised to deliver the proper one on the 24th. Didn't come. Repeat steps - promised on the 25th. This time I also asked for a credit for all the hassle. 12/25 - no flowers, no refund. Repeat steps on 12/25. Repeated promise for 12/26. 12/26 - no flowers, no refund. Stupidly tried once more for 12/27, but as usual, no flowers and NEVER any refund. The credit card company stepped in and gave my mother the refund. This company is a SCAM.”
“I wish i could give it zero stars. DO NOT PAY FOR EXPEDITED SHIPPING or shop here at all. Flowers came over 7 hours late and was the complete wrong order. Tried to surprise my GF when she woke up on her birthday”
“I would never use this company again or recommend it to anyone. I wish I would’ve read the reviews before ordering. This company lacks communication. I ordered an arrangement to be delivered to a friend because she just recently lost her father. My order was supposed to be delivered 2 days after I ordered it (perfectly fine and I was happy with that) but it got pushed back TWICE and ended up arriving 4 days after the original delivery date which also ended up being after the funeral. Not to mention, the morning of the delivery date I received an email from the company saying the original arrangement I ordered wasn’t going to be the one delivered. I was frustrated because I feel that information should’ve been told to me sooner. In the end, she did receive her flowers and was happy with them but I will never use this company again because of the lack of communication throughout the whole process.”
“I ordered this on Saturday for a delivery of Monday paid expedited delivery fee to have it delivered by noon because my husband is off at 2pm. The order is still out for delivery! They did not deliver on time. What’s the point of making a delivery if the person to accept it has left the building already. I will not be ordering from this place again.”
“The flowers I ordered from here were terrible. They actually came from Albertsons not even a florist. Some flowers were already wilted. None of the lilies were opened and I doubt they will open and there was not a single flower, that was pictured, in it. I spent close to $70 in this bouquet to get a larger arrangement, which I did not, and was given a $7 refund.
Will NEVER use this place again nor will I recommend them.”
“I ordered a pretty big bouquet of red carnations and white carnations and what they sent me was nothing like what I had ordered and it was way smaller than what it should have been. For $72 I got $20 bouquet of flowers”
“I'm 64yr retired senior and I'm SOO DISSAPOINTED with YOU FLOWERS!!! MY BROTHER IN LAW PASSED AND IT SADDENED ME I COULDN'T Afford to GET THERE. SO I ORDERED FLOWERS w/1800 flowers ON THE 26TH OF DECEMBER $92.00.
27TH CONTACT THEM INQUIRING WHY NOT THERE
THEY CLAIM NEEDED A NAME. (ALL INFO NEEDED WAS LISTED W/ADDRESSES AND PHONE NUMBERS. I checked 3 times made sure all completed correctly. NO CALL NOT EVEN TOO RECIPIENT... I INFORMED TO JUST DROP OFF FLOWERS TO DESIGNATED ADDRESS LISTED. THEY TOLD ME THEY WILL DELIVER ASAP ON 27TH FOR 2- 3 DAYS- NO DELIVERY N I PAID FOR NEXT DAY DELIVERY!
THIS WAS THE 1ST AND LAST EVER DEALING WITH THEM!!!
I ORIGINALLY ORDERED WITH 1800 FLOWERS ANYWAY ✨ I DON'T KNOW HOW THEY GOT MY ORDER!!! THIS WAS THE WORST SERVICE EVER!!!
IT MEANT MORE TO ME THAT THEY RECEIVED THE FLOWERS THAN A REFUND!!! IM SO DISSAPOINTED WITH THE POOR SERVICE RECEIVED AND THEIR APOLOGIES EACH CALL I CALLED TRIGGERED ME!! THIS GAVE THEY'RE INCOMPETENT!!!
BAD ENOUGH I COULDN'T BE BY NY SISTER'S SIDE AND THIS IS THE SERVICE I RECEIVED! YOU FLOWERS ✨ DO BETTER!!!”
“I only gave it one star as this is the worst company. I received email that flowers i sent my mother in law for Christmas were delivered. They never were delivered. I called 4 times and was assured that they will be resending the flowers. Here it is December 28, still no flowers. Hope they refund my money and doesn't take weeks. Do not use this company.”
“The worst service I could ever imagine!!! I am from Poland (Europe) and I wanted to order a gift for my cousin’s wedding. You needed more information about my order but didn’t want me to provide it by e-mail only by phone. I spoke with you 23 minutes just to hear that I need to call to another phone number!!! My bill for this call will cost like 200$ and finally I need to cancel the order! So no surprise gift and lot of money spent on this call. You are ages behind Europe! Come to us and learn something about perfect service and online purchase!”
“TOTAL DISAPPOINTMENT The worst experience. The flowers weren't guanteeed the day of delivery. The recipient said she can't even believe they brought them to her door. Some flowers were wilted, broken stems, flowers looked as if smashed. She said it didn't even look like an arrangement. From You Flowers only wanted to give me a 20% credit towards my next bouquet. After yelling at the the guy who I couldn't understand I finally received a 50% refund. FOR NOW ON I WILL ONLY WORK WITH LOCAL. Online wasn't worth the convenience.”
“The roses were completely open when delivered. Purchaser complained about the flowers that were gifted. Company gave back $7.00 for complaining. Roses heads fell over on third day. Don't buy from here if you want the flowers to last three or more days.”
“I tried from you flowers to send my mom for her birthday flowers. She said they were the worst flowers I had ever sent her. The one picture is what I paid $63.58 for. And the other picture is what was delivered. Droopy, wilted and brown flowers. The customer service gave me a “refund” of $9.54. Obviously this is my first and last order with them.”
