“Flowers delivered were nothing like pictured. Skimpy sloppy , no arrangement. I was given a 30% refund on the flowers( nothing for the delivery charge) and a gift card which based on what my sister received I would not use. Will not use again
The card in the photo is a separate card I mailed.”
“From You Flowers is an online company, that once you place your order with them, they then contact and contract with a local florist to fulfill your order. Instead, I called the company and placed my order with their customer service representative.. The following day I received an email that the order had been delivered. Then I waited a couple of weeks for acknowledgment from the recipient, who is usually on top of things. When I didn't hear from him, I called the company and they told me they would reach out to the local florist they used and find out if they snapped a picture of the delivery or who they handed the arrangement to. Ten days passed and I again followed up with From You Flowers and while I waited, they again tried to find out what happened to the delivery. When she returned, she said she couldn't reach the company, but she would send a replacement, to which I declined, saying this was for a funeral that took place a month ago. She then tried to get me to accept 15% off a future order. I again declined and said if I don't receive a refund, I'll file a complaint with the Better Business Bureau. She agreed to a refund. On From You Flowers' website, they say, "We strive to make your experience buying flowers online with us unforgettable." They indeed have done that and had I known about their terrible reviews beforehand, I would never have used them. I advise others to do likewise.”
“If I could give zero stars I would. They Took my order I pd for it. They never delivered it. Couldn’t find a florist to do it in a city with multiple florist. It was a simple bouquet of flowers. I emailed management back and forth they were going to do it for free if I called instead of emailed. I did and as disconnected and tried again and finally told no. Do not waste your time with this company. Sure hope I get my refund from them. They probably screwed that up too.”
“I put an order in three days before my daughter‘s birthday to have flowers delivered ON her birthday (it was a business day) I checked on my order periodically through the day and it indicated the order would be delivered by 6 PM. I called at 7 PM when the flowers still had not been delivered. They told me they were not going to be delivered and they would give me $10 off of my order to deliver them tomorrow! Bottom line, they didn’t deliver them on her birthday. I wanted my daughter to receive the flowers for her birthday! I purposely ordered them three days in advance so they would be delivered on her birthday! I will never use this company again.”
“I wish I could give a Big Fat ZERO, I ordered flowers for my uncle with candy and a balloon first he got No candy or Balloon the flowers were NOTHING like the pic online.. they were the UGLIEST things I’d ever seen. PEOPLE READ REVIEWS FIRST I UNFORTUNATELY READ THEM AFTER. They are supposed to send them again tomorrow so we will see what he gets..I’ve attached pictures…And what’s even more strange they were sent by Albertsons Grocery who have Beautiful arrangements…looks like they just picked up a bunch of flowers dead and wilted and just put them in a vase.”
“I wish there is a negative rating so I can rate them below “0”. They cancelled my order without letting me know and when I called I was told it will be delivered. Pathetic customer service and cheap managers. They can’t even talk in properly. Never even buy from them , else you will end up like me , chasing money and no delivery for the promised product. I had to send those flowers to my sister from overseas.”
“Terrible quality and customer service they would only refund me $15. I ordered a beautiful sympathy arrangement and there was 3 flowers in a huge vase with little greenery.”
“I have to say I am so upset with this company. This is not the first time I gave him another chance, but this is the second time. I sent some flowers to my mother yesterday one dozen long stem roses and she received six with some other smelly stuff in there that she was allergic to. I’ve been on the phone with them for two days. They told me they would send her more flowers today which she never received, meanwhile the guy yesterday was like let’s make a deal. I’ll give you 20% off or I’ll give you 30% off your next order. I said you need to make this one right or I’m not gonna order again so as you can see they never delivered her flowers they never called so I got on the phone tonight 45 minutes on with the supervisor and then I asked for another supervisor no one can help me. I told him at this point after six phone calls, and time tying up my time I would like a full refund and I would like the flower sense of my mother promised , they would give me 50% off I said no deal. I’m not trying to make a deal. I want what I ordered. Everyone was very rude and nasty. No one cared. They would not let me talk to the owner. I as a business person would want to speak to somebody that had been going through all these things so if I could give less than one star I would, but I won’t. That’s all I can do,if the owner would like to call me. I feel free to do so. Of course they wouldn’t let me leave a message for him or her very poorly run company very hard to understand. I don’t even think anybody is American. There’s too many flower companies. I say don’t buy from them or do but buyer beware.”
“Super bummed with the flowers that were delivered. Was supposed to be Vibrant and Bright with call colors and servers, but received a yellow spring mix with cheap filler. And their 100% satisfaction guarantee is a joke. They gave me 30% back. I would have preferred sending what I ordered”
“I send flowers to my son on his anniversary. The bouquet they received was totally different from what I had paid for. I talk to costumer service and they refund me partially and said they was going to send a gift certificate which I still waiting for. Anyway with the money I pay for if I use it in a grocery store. I probably where been more satisfied and dure keep some money. So I’ll never use this site again”
“Over priced for the product received. Paid over $150 for high end flowers, a letter, chocolate, and a bear. Only received 4 roses in the bouquet with pencil hand written note on small oval printer paper. Worst experience, worst costumer service. Don’t waste your money on this terrible company unless you are deliberately trying to get scammed. I would sue if I can.”
“I ordered flowers for my wife's birthday and even paid extra for before 12:00 delivery and weekday delivery. They were never delivered. Had to call them that evening and tell them to cancel the order and credit my credit card. Had I known how bad their ratings were, I would have called 1800 flowers.”
“Service was awful. I don't recommend these people. They delivered to wrong address and promised to re-deliver the following day but failed .4 days they delivered. Their English is awful. I don't recommend”
“I will never use this company again. I ordered flowers for a friend and they never delivered them. I even paid the extra to have it delivered the next day and they never did and never contacted me I had to contact them. Then they told me they would upgrade my flowers for free and deliver the next day and still never did and still did not contact me. I called and demanded my money In full back. Then they send me a cheap complimentary arrangement that I recieved today with three roses in it, which they could have kept. This is not what I would have sent after totally forgetting someone’s order twice. I am so done with this company never again will I ever use them”
