“Living out of state we weren't able to make it to our cousins funeral so we sent flowers. This is what we ordered and then this is what we got. It was a shameful arrangement.”
“My mom has a double lung transplant and I wanted this gorgeous red and orange autumn bouquet delivered and they sent the ugliest arrangement, not even a little bit similar to her room! Gave me $10 back for credit and said it states on the website that bouquets may vary. Vary? It’s completely different. Tried to upload a picture but the flowers are so ugly it won’t process it lol”
“I needed a beautiful deluxe bouquet of flowers delivered to my daughter’s celebration of life. It was supposed to be delivered the 3rd of October but did not arrive. I emailed, chatted, and finally called in absolute grief and tears and I was told HE was so embarrassed!!! Are you kidding me!? They offer a money back guarantee but I told him I was not interested in money back! I wanted the most beautiful flowers delivered to my daughter’s house! He promised an upgrade to Premium. I will say he added a credit to the site which I won’t use with a $15 delivery charge and said he gave me $10 back (we will see) but the flowers when finally delivered were not even deluxe let alone premium. I emailed again and was promised they’ll be delivered “when we find a better florist” which translated means never! I’m so embarrassed and angry that I spend nearly $70 for what I could have bought Publix for $12! IF they make this right, I will gladly upgrade my review for now I think they’re scammers.”
“Ordered a “Be Happy” mug arrangement with a Premium Upgrade. I also added a Mylar balloon for an additional cost of $6.00. The arrangement was to be delivered to the hospital. It was misplaced and left by someone else’s bed. Then upon finding it it was not as adequately described for a premium arrangement and was missing the balloon.
The arrangement was sparse at best and did not meet the criteria for the premium cost.”
“Fail. I used them for same day delivery and kept getting emails saying delivery was postponed. It was for an event, so 3 days later wasn’t acceptable. I filed a complaint and cancelled. My money was refunded, but there was no apology or personal touch. Everything seems to be automated. Stay away.”
“I think these guys are taking an undeserved beating in the reviews. I believe it's just a matter of your local florist & how seriously they take orders. My order arrived after 7 PM, so I asked for a refund. The customer service team apologized and issued the refund with our question (I was convinced they had helped ruin our anniversary) the flowers were delivered almost immediately after they agreed to the refund.”
“Same issues as the multiple reviews listed. My mistake was not taking the time or my due diligence to research prior. Order delivery was paid for expedited delivery within 4hrs of order placement and did not make it.
DO NOT DO BUSINESS”
“Terrible outsourced customer service. Flowers were not delivered. Had to convince someone for over 15minutes to allow me to speak to someone in management. I wanted a refund and was only given a 50% refund. My sister was still not sent any flowers.”
“I ordered an arrangement for my cousins birthday the weekend before her birthday.
The bouquet was to be delivered on the date of her birthday which was the coming week on Wednesday. So that was three days notice to have the bouquet delivered on her birthday. It was not! It was delivered the following day - Thursday at almost 6pm in the evening! So I did not get to surprise her. It left me tremendously disappointed! I will never order from this flower company again!!”
“Bad experience just like everyone else that is ordering from them. I got the wrong color roses and when I did a chat I got lip service on why and a 20% ($6.00) refund. Their mistake not mine $6.00 WOW.”
“The worst flower arrangement I have ever seen. They say flowers may be substituted. I get that but for me to pay $80 for one rose one lily some baby breath in a clear vase is ridiculous. I will not ever use this company again and I’m hoping for a partial refund. And of course, it won’t let me upload the photo of their hideous “bouquet” of flowers. I mean straight up ridiculous. I wish I have read the reviews before ordering from this place.”
“I would go lower if I could. Terrible product, terrible customer service. They delivered flowers and left them out in the sun in a box, didn't knock on the door or ring the bell. Found the flowers two hours later. Needless to say they were pretty much dead, through away........Paid 74 with tax and delivery.....they offered a 26.00 refund. Company is a joke!!!!”
“WORST EXPERIENCE! There are so many options to order flowers from, save yourself time, money and frustration and find someone else. They cancelled my order with NO communication and no reason. The flowers that were supposed to be for a special occasion never made it and the customer service was awful. I highly encourage you to stay away from this site.”
“It's a scam!
I hurriedly bought a bouquet for a birthday present to delivered to Arizona But I should have done some research earlier so that I didn't fall for this...
I lost $100 to these scams and the suprize gift that I wanted to to was not possible becose of them...
Be ware and never bought from them !
Is a big fraud”
“I second that! Absolutely ZERO stars! They said the order had been submitted to a florist and assured me they would delivered but never did arrive. I called and they said order was denied by local florist and never once informed me. They ruined the special day.”
“If I could give zero stars I would. One arrangement the flowers were already browning and dying, the second arrangement had 1 sprig of baby’s breath. Neither looked anything like the pictures and the balloons I ordered were also never delivered which I paid for. Would NOT recommend this company AT ALL!”
“This is the absolute worst flower delivery service EVER. I paid $80 for an expedited delivery before noon today. It is now 6PM and the flowers never arrived. I have called 4 times ansking for ann update. Each time I ann told “Don’t worry, it will be there before 5pm!” Still nothing, and they refuse to refund my money. They offered to “upgrade” my arrangement twice and continue to say they cannot refund my payment. This company is a scam in the clearest way possible. I wish I had read the reviews before I ordered. PLEASE TAKE YOUR BUSINESS ELSEWHERE!!”
“I ordered 25th wedding anniversary flowers for my husband. The tracking said "delivered" but they never got delivered. The company refused to give me the full refund I requested and would only give me 20% off and a redelivery a week later. They totally ruined my anniversary surprise. The customer service rep was not rude but didn't offer anything in the way of sympathy or apologies. Awful company. Do not use.”
