“Two Orders: 1 shipped UPS and arrived early to FL.
LOCAL DELIVERY TO SENIOR LIVING COMMUNITY FOR MOM NEVER ARRIVED. 15 PERCENT REFUND AIN'T DOING IT FOR ME. BACK TO PRO FLOWERS.”
“Flowers were delivered late. It was hard talking to customer service due to language barriers. Representatives had very heavy accents and things were lost in translation. Two orders were supposed to be delivered to me. The first was delivered late but fine. The second was delivered and left at the front door. The delivery driver said she only needed to ring the doorbell not to make sure someone was home? It was an overall mess. Use another company!”
“My order was supposed to be delivered on Sunday, for which I paid an additional delivery charge. The delivery window was set between 8 AM and 6 PM. When it didn't arrive by the promised time, I reached out via chat after facing multiple issues with their customer service—my calls were dropped twice, and on the third attempt, the representative was unable to communicate in English. At 7 PM, I was assured that my order would definitely arrive by the end of the night. However, when I checked their website on Monday morning, I found they had unilaterally changed the delivery date to Monday. When I contacted them again, they still could not provide a guaranteed delivery time. This lack of accountability is unacceptable.”
“Do not order from your flowers.com. They sent the wrong flowers for one and also I ordered a month in advance and they didn’t even deliver the flowers on the date I wanted. Never again!!”
“Worst experience 😔. Can't make any changes. Try to switch delivery date, denied. Try to cancel delivery and pick up instead, denied. They just want your credit info. Horrible experience....!”
“Don't order from here once they get your money that's it they will not work with you. I was sending flowers to my wife and di to snow the business was closed and I emailed 6 days before that to change the date or cancel and all they say is the it's already set up for delivery so there's nothing they can do. There's a million other places out there so please don't choose this one.”
“We wanted a big, happy, colorful arrangement to brighten our friend's hospital room, so we ordered the largest of the three Utopian Sunflower Garden arrangements. Unfortunately, what we received looked nothing like the photo on their website. There was no alstroemeria, button poms, monte casino, or tulips (as stated on their website). There was no 'Get Well' balloon and they were late with the delivery. What's more, our friend's wife said the sunflowers looked as if they were wilting by the next day. It was cheap looking, and we were embarrassed they would think THAT was what we selected for our friend. We won't use this company again.”
“I purchased online flower bouquet at US$47 after a discount. The discount showed in the calculation. Despite that there were other charges including two shipping charges (6.55+15) etc. Bottom line, my total came to US$86 almost double the cost of the original price. And when converted to Canadian dollars, it came to $117.00 I am never ever going to buy flowers online to be sent to US, whether it is this shop or any other shop.”
“It won't let me do a NO Star!! I ordered flowers in the early morning to be delivered that afternoon. I payed extra to have it there on time. I am in Florida and was sending flowers to my family in Indiana for my brother's funeral. After the time of the showing the flower company calls me to tell me that they weren't able to make it there. I told them to have it there on the next morning for the service. THEY DID NOT MAKE THAT DELIVERY EITHER!!! NEVER will I ever use their service again!!!”
“The ordering process was very easy online. Very large selection of floral arrangements to choose from. Delivery date was spot on and the floral arrangement was beautiful! Follow up from "From you Flowers" was much appreciated. Thank you!”
“I have ordered from them twice . First time I thought was a fluke but second time same thing happened. I get an email saying flowers are delivered and no flowers. They never show up!
DO NOT ORDER FROM THEM!”
“The promised same day delivery did not happen. The excuse was they could not find an address in Seattle! THEY HAD 2 PHONE NUMBERS TO CALL AND A GOOGLE MAP . Finally after talking to a bot and then an online chat with a person , i cancelled the order. Never use them.”
