“Absolutely poor, horrible customer service! First, had to wait an eternity just for inventory shortage on a basic color, black. Then, when finally able to, was misguided by a product... and when tried to speak with customer service about it, and discuss returning via telephone, they were absolutely useless. They simply told me to use the link on the website for returns, as they couldn't do anything, because there is a special department dedicated to returns. And, not only does they link not work, constantly telling me error, but return emails are not responded to within 24 hours as promised, not even 48 hours... I'm still waiting to hear back from the return request email I sent days ago. Absolutely horrible, miserable!!!”
“As a "coozie" its bulky and heavy. The silicone gasket almost gets in your way when drinking. Very close to the lip of the can. I ordered it straight off of the IG link that says "free lid" and didnt get a free lid, so that sucked. Construction seems very well and it does fit all the cans that i use generally. It works better as a bottle coozie since the silicone lip is further away from your lips.”
“I love my Frost Buddies! I can’t stop buying them! I was going to say universal buddy / coffee lid bundle is my favorite, but then I use a different one and that’s my favorite 🤷♀️! Love the Paint Swirl print is amazing!”
“Wanted to love the water bottles so much. I love my universal frost buddy. The water bottles are not great quality. Bought 2 and both have already broken. First one broke in 2 days and the second one the cap is broken and the logo is already rubbing off. For the price I will not buy these again.”
“I mainly bought my frost buddy for my starbucks. I only ever buy venti size. I gave it 3 stars cause the cup actually works to keep my drink cold. Unfortunately the lid doesn't stop my venti cup enough to stop the lid from leaking or popping off!”
“Still have not received it. Ordered on August 24th received an email letting me know on September 1st that they were aware of the delay in delivery. It is now two days away from October. Yet, I have received so many requests to promote a product that I have yet to be delivered.”
“I thought this company was good, then I spent over 200 dollars on a couple nice frost buddies I wanted and chose the fastest shipping option. Over 2 weeks later my items have yet to arrive or even ship out. Have sent numerous emails and all are being ignored. This company is nothing but a scam do do not waste your money. They do not care about their customers nor what the public think of them. They just want you to spend your money so they can rob you. My transaction will be disputed with my bank and an attorney will be contacted, I want my money back or my product”
“The product is great but the customer service is very bad. I have been trying to return an item I don't want and no one will help me. The return option on the website doesn't work and I've sent multiple emails. I will never buy frlm them again.”
“these Frost Buddys are well constructed and keep your drink cold for hours. They arrived just a few days after ordering them but were missing the lids. I contacted customer service and they sent me the lids without any hassle.”
“Tried it out for the first time yesterday and I wasn't disappointed. Kept my drink icy cold without all the annoying sweat from the cup that I usually have to contend with. Fits great in my car cup holder as well.”
“I really love my Frost Buddy Sports Bottle. I contacted customer service about a couple of things, not major things, and they were very quick to answer my questions and address my issue. I would definitely recommend Frost Buddy!”
“Frost Buddy itself is great although it stuggles to fit large drinks, even from the places it advertises it can fit. Definitely keeps ice cold all day. Still love it but had to uninstall the app since my phone tagged it as malware.”
