“I love my frost buddies! I just got 2 thicc 50’s and I’m looking at more. I already have a universal, 2 Togo buddies and 2 Joe buddies. Loved having it at Universal Studios”
“It took a long time to receive my order. And I finally received it, they sent me the wrong Color/print. I ordered the leopard and got the Charcoal one. I emailed Frost Buddy and was happy I got a quick response, however, the email did not advise as to when I was going to get the correct color and how I was to return the wrong colored mug. I was only asked in the email to send them a picture of the wrong mug so they could forward the pics to the fulfillment department so this didn’t happen again. Nothing was mentioned on how they are going to rectify my order and how I’m going to ship back the wrong colored mug. I’m waiting for them to email me back with information to get this resolved. I am not going to use the wrong colored mug until they fix this order error and to see if they are going to send the correct one or refund me and if I do need to send it back I need to have them send me a shipping return label as I do it want to pay for those shipping charges. I’m hoping they will get this resolved. It’s just frustrating that the original order took forever for them to process and send out to and when it finally arrived, it was not the color I ordered. If and when I receive the correct mug, I will update my review to a better one but as of now I’m still waiting on how they’re going to fix this situation.. Dissapointed.”
“Received my Frost Buddy(s) and am quite pleased.
I like the construction, look and feel.
Am also impressed with the customer care offered.
Always quick to reply, knowledgeable and helpful.
I am very likely, going forward to do more business with Frost Buddy in the future.”
“I totally love my Frost Buddy Thicc 50oz cup. I am replacing most of my many Starbucks cups for this one. I love how it can be used like a cup or an insulated cup huggy. Plus it holds my chapstick and my bus pass.”
“Frost buddy has the best customer service I have ever experienced! I love there products and when I had an issue they responded quickly and did everything in there power to make it right. We will Frost Buddy customers for life!”
“I am absolutely in love with my cup!
Not only is it big enough for me to have something to drink the whole time I’m at work. Also, it will save me a bunch of money, not constantly losing my chapstick!
The customer service excellent! I had a small issue with the rubber ring and sent an email. They responded within minutes. CS went above and way beyond to fix the issue!
A+ on Service and Product!”
“These cups are great. Keep beverages cold/hot as described. Love the color choices. I have the first responder colors and they are on point. The rubber gasket holds any cup in place so you can drink without having to pull your drink out.”
“I purchased a to-go frost buddy mainly for my iced coffee and to-go drinks. The ice melts too fast and I usually cannot finish my drinks before they become watered down or turn warm. I love my frost buddy! The flavor of my iced coffee lasts all morning and even after lunch if its one of those days. Very happy with my purchase and I'll buy more in the future!”
