Fuji Mats Australia Reviews

Name: Fuji Mats Australia
Address: Pipe Road,, Laverton North,, Victoria
Rating: 3.22

3.2 Rating 9 Reviews

56 %

of reviewers recommend Fuji Mats Australia

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Phone:

3 9357 5354

Email:

info@fujimats.com.au

Location:

Pipe Road,,
Laverton North,
Victoria
3026

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Fuji Mats Australia 5 star review on 10th September 2024

Jack Stephenson

Fuji Mats Australia 5 star review on 24th April 2024

Gino Pereira

Fuji Mats Australia 5 star review on 20th March 2023

GUSTAVO ARAGAO FILIPPO

Fuji Mats Australia 5 star review on 5th September 2022

Craig Robinson

Fuji Mats Australia 5 star review on 11th August 2022

Ben Coleman

Fuji Mats Australia 5 star review on 4th May 2022

Bradley Pearson

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service from Fuji was initially excellent, but 8 brand new 'white' mats arrived filthy, stained and scuffed. Initially placed an order for 8 mats, unfortunatley only 6 were in stock so we received those + 2 demo models + a fuji mop which was great. But the condition they arrived in was disgusting, my partner and I had to scrub them for over 2 hours but they're still not white. Tried to follow up via email 3-4 times but haven't heard back since the end of October. The mats themselves are solid, nice and heavy with good grip. Customer service was excellent to deal with but unfortunately haven't heard back in about 6 weeks”

Helpful Report

Posted 1 year ago

Thank you so much for your feedback, Callum. We appreciate that you took the time to review our product and we're incredibly sorry to hear about your experience. We understand that our customer service initially was excellent, however, we apologise that the 8 brand new white mats you received arrived dusty and dirty and that you had to spend a considerable amount of time cleaning them. We acknowledge how this has affected your experience and we want to make it right. We are looking into this situation as we believe that the dust and dirt marks may have come from the truck travelling during the 1,800 km journey on highways and other roads along the way. The static dust and dirt may have been attracted to the mats which caused them to show up arriving the way they did. The mats themselves do not come individually wrapped but are wrapped all together on the pallet. We will look into this and see how we can ensure a better outcome in future deliveries and avoid this happening to other clients. Thank you.

Posted 1 year ago

Fuji Mats Australia is rated 3.2 based on 9 reviews