Fullhouse Reviews

Name: Fullhouse
Address: 14, Kaki Bukit View,, Singapore
Rating: 4.69

4.7 Rating 503 Reviews

92 %

of reviewers recommend Fullhouse

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Phone:

31385353

Email:

nicholas.ngin@fullhouse.sg

Location:

14, Kaki Bukit View,
Singapore
415950

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery service but customer service lacking in service. Never return call after leaving message”

Helpful Report

Posted 3 years ago

Hi Sam, thank you for leaving this review and letting us know of this matter. We’re sorry that your experience didn’t match your expectations. As we’ve been having an increase in volume of calls and requests, there might be some which we’ve missed out. However, could you kindly drop us an email at help@fullhouse.sg together with your invoice number so we can discuss this matter further? Thank you and have a great week ahead!

Posted 3 years ago

“I bought 6 dining chairs & 1 chair has fraying issue on the back rest Fullhouse exhange 1 for 1 after receive my email. Very efficient customer service support.. very happy with my purchase with Fullhouse... Cheers”

Helpful Report

Posted 3 years ago

Hi Ms Wee, thank you so much for the positive feedback! We're very glad to hear that you've enjoyed our services and products, our team works hard to ensure that our customers are satisfied with their purchases. We look forward to serving you again soon, and have a wonderful week ahead~

Posted 3 years ago

“They deliver my sofa in july...the stitches came off the sofa saw tat on the first day they delivered sofa is woody children hurt themselves laying on it.... The headrest wood was flaky n the headrest came off loose.... I had called them there was the covid period so this year they afew times they keep saying email i never respond n after wards say pay $76 for transport they will pick up the sofa the man came took half the sofa n the headrest with metal buckle sticking out i did ask them to take the whold thing i paid for the transport the man say this part is ok they might destroy tat whil transport so better dont .... They did the stitch the next day the stitch came off again... Im sick n tired of emails i want u to callme n settlethe issue will be putting this up on social media if i dont get this issue solved!!!!!”

Helpful Report

Posted 3 years ago

Hi customer, we completely understand your frustration and the invconveniences that we have caused. Our team are well aware of your issues and we want to help you to our utmost ability. We have sent multiple emails stating for images but did not receive a reply about it, so that led to some miscommunication about the collection of your sofa. However, moving forward, we have recently replied to your email for us to re-collect back your sofa and evaluate the remaining issues at hand. We sincerely apologise and do let us try another time to rectify the problem.

Posted 3 years ago

“Hi, the sales person is very cheerful and knowledgeable in recommending furniture to our needs. Delivery team is experience, careful and courteous. They share the do's and don'ts on shifting the heavy dining table. Thank you all.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to write this review for us. We appreciate it and every bit of feedback like this does so much to help us out! Our friendly and efficient staff will be thrilled to hear praises too. We look forward to serving you again!

Posted 3 years ago

“I'm very pleased with the customer service. They replied to my email promptly n advised me according to my needs. A very satisfied customer. Will definitely recommend to my relatives n friends. 👍”

Helpful Report

Posted 3 years ago

Hi Ammani, thank you so much for the positive feedback and rating! Your opinion is valued greatly and it helps us maintain excellent standard of service to our customers! We're glad to have served you!

Posted 3 years ago

“When I went to the show room the material and look of the wardrobe is good and fantastic. Unfortunately when it arrive to my place this morning, it is not what we expect. There are many scratches . The guy use a marker pen to color it 🤦‍♀️🤦‍♀️🤦‍♀️. It is such a disappointment. Nevertheless the service staffs at the showroom and delivery guys are superb!”

Helpful Report

Posted 3 years ago

We're so sorry to learn about what happened, Selina. I would like to apologise on behalf on the Fullhouse team and please be rest assured that your case was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers' experience! Could you kindly drop us an email: help@fullhouse.sg so we can investigate this matter further and make things right for you! Once again, we sincerely apologise for the defected product you've received and look forward to your reply! :)

Posted 3 years ago

“Good Purchase Item and Delivery Installation and Customer Service 👍🏽”

Helpful Report

Posted 3 years ago

Yes! We're so happy to see that you had a 5-Star experience with us. Thanks for sharing Michelle!

Posted 3 years ago

“Your customer service is excellent so are the service personnel delivering great help and support. The only thing I'm not too happy is the mechanism of my sofa set cannot be fully functional due to availability of spares which should not be so. Spares should always be available as a standard in the company as a sofas and furniture business leader. Company should be happy to have customers treasuring your product and want to keep it working. It's a selling point otherwise it's just another furniture company.”

Helpful Report

Posted 3 years ago

Hi Louise, thank you so much for your kind words and constructive feedback. If you have any inquiries or issues regarding your order, feel free to drop us an email at help@fullhouse.sg with your invoice number or submit a support form here: https://fullhousesg.typeform.com/to/auv5qD so that we may support you directly. Thanks again and we look forward to serving you again in the future!

Posted 3 years ago

“The after sale support is fast. Definitely will be in mind if going for next furniture purchase.”

Helpful Report

Posted 3 years ago

Hi Teo, thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Posted 3 years ago

“Nice and awesome furniture received timely and efficiently.”

Helpful Report

Posted 3 years ago

Hi there, thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us! We're extremely glad that you love our furniture! Hope to see you again! :)

Posted 3 years ago

“A pleasent transaction. The 3 Indian delivery men does a good job. They even clean and vacumm all e dirts. Happy cust. Thank you”

Helpful Report

Posted 3 years ago

Thanks for the awesome review, Sonia! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're looking forward to your next visit, Cheers!

Posted 3 years ago

“Fast and assemble the sofa in a nice way. Great job on both man. 👏”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to give us a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Posted 3 years ago

“Very professional delivery staff. Both guys set the wardrobe up very efficiently and swiftly. Thanks!”

Helpful Report

Posted 3 years ago

We’d just like to thank you for taking the time to write this review for us. We appreciate it and every bit of feedback like this does so much to help us out! We're extremely glad to have learnt you were satisfied with our delivery team's work!

Posted 3 years ago

“The delivery was good and on time. Our stuff are professionally assembled.”

Helpful Report

Posted 3 years ago

Hi there, thanks so much for giving us your take on how we are doing. We're glad that you had a great experience with Fullhouse. We take pride in our excellent services from sales to delivery and after sales. Hope to see you again!

Posted 3 years ago

“Job well done end to end from purchase to delivery.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to share your experience at Fullhouse. We take pride in knowing our customers are happy with their store experience. Have a lovely week Max!

Posted 3 years ago

“the delivery is fast, and the assemble service was good and patient.”

Helpful Report

Posted 3 years ago

Thank you so much Isebell, for taking the time to share your experience at Fullhouse! We take pride in knowing our customers are happy with their experience. Have a lovely week ahead!

Posted 3 years ago

“Prompt delivery and furniture quality is very good.”

Helpful Report

Posted 3 years ago

Hi Sharon, we can’t thank you enough for the kind words about our products and delivery service. Your review means a lot to us and lets us know we’re on the right track! Looking forward to seeing you again soon and thanks again!

Posted 3 years ago

“Skilled delivery staff, very pleased with his service. Product is good quality”

Helpful Report

Posted 3 years ago

Hi there, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Posted 3 years ago

“Very efficient n professional.”

Helpful Report

Posted 3 years ago

Thank you so much for your kind words! The team here at Fullhouse is thrilled to receive such a great rating. It means a lot to us, thank you!

Posted 3 years ago

“Due to the extent of corrosion to areas that are to be repaired to our double deck bed frame, i have requested for the item to be return back for it to completely rectified rather that spot repairs. This is to avoid recurrence of problems to other unattended areas if not being handled tactfully. Or another option is to replace another item with better quality. But to my surprise, i have to pay $150 and further discounted to $120 for labour just to dismantle and reinstall even it is still under warranty. Totally unjustifiable since the defects are due to poor manufacturing workmanship. Corrosion dust has affected the fabrics. Definitely not recommending Fullhouse due to their irrespondible partners.”

Helpful Report

Posted 3 years ago

Fullhouse is rated 4.7 based on 503 reviews