Furdeco Reviews

Name: Furdeco
Rating: 4.18

4.2 Rating 555 Reviews

79 %

of reviewers recommend Furdeco

Company Reviews

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Metrics

4.2

Based on 555 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid these cowboys at all costs. Despite requesting a later delivery I was told on Easter Friday they would be delivering early on Easter Sunday. So, as per their website, I called to get a later delivery. I was told that it could not be done as the driver's deliveries had been been written. When I asked if they could be changed tomorrow ie Saturday I was told no, they don't work weekends. (Sunday is obviously not a weekend). I did get a text telling me the delivery had been changed to the 3rd. Never happened. Following numerous calls and many more lies I got another 'delivery' text. When the window was passed and no delivery I phoned, to find out they had again taken it off the van (more lies). Eventually I got the delivery, by 2 miserable men who clearly did not love their jobs. I am glad the 2 items were well packed as they were simply dragged in and left. I refused to sign "all good", so wrote not inspected. I have proof of all their lies. AWFUL>”

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Posted 9 months ago

“Just had a delivery. Notified of time slot and by message just before delivery. Arrived within time slot and the two men had the garden furniture offloaded in 10 minutes. Very pleased with the service.”

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Posted 9 months ago

“Very helpful when I needed to change delivery address. Delivered on time.”

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Posted 9 months ago

“I had a 2,3m long wide sofa delivered to my fifth floor apartment. It was very tight whichever waywe went but the two super friendly and resourceful delivery guys simply didn't want to give up. We finally figured a way to carry it up from the first floor inner courtyard to the second floor landing and then up to my floor. Amazing service. Super friendly and they simply won't give up.”

Furdeco 5 star review on 11th April 2024

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Posted 9 months ago

“Efficient service. I was given accurate info about the date & time of delivery. They also rang to inform me when they were 15/20 minutes away. The 2 employees were polite, helpful & efficient.”

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Posted 9 months ago

“There was a tarmac drive but the Driver was reversing onto paving slabs before i answered the door. Consequently 3 slabs cracked which i complained about only to be told the driver was asked to reverse onto the slabs. Complete lie in their part. Basically turned around and told my account was a lie. Why would someone tell a driver to reverse onto a path next to a tarmac driveway.”

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Posted 9 months ago

“Delivered, quickly and professionally with friendly delivery team (D95 & D180)”

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Posted 9 months ago

“Delivered when promised very friendly helpful guys.”

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Posted 10 months ago

“Stay away at all cost. I waiting 6 weeks for a bed top be delivered. They came 5 times on the incorrect date. When they will eventually did come it was one hour late and refused to wait 5 minutes to deliver the bed. Staff were very rude. It was the worst delivery experience i've every experience. These guys shouldn't be in business.”

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Posted 10 months ago

“Delivery delayed however they made it on the next assigned date”

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Posted 10 months ago

“Communication excellent, professional on time and polite. Thank you”

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Posted 10 months ago

“I ordered an armchair from Clearcycle on 19/2/24, The delivery was arranged for Saturday 24/2/24.throughout the delivery person from Furdeco kept in touch informing me when they would be arriving.They arrived on time, requesting I come to the front door, the driver looked at my door way and said "wasn't going to fit" This was the box that had not been taken off the van yet, the box couldn't fit, he said if I remove the packaging, maybe It might fit, he rang for advise on this, then asked where it was going I said in the kitchen, I started to remove the packing, he asked me if I was on my own, which I was, and then told me I should have had unpack, and put in the room of choice, I told him I didn't see that option when I ordered this sofa, him and his colleague then left me on the doorstep with my chair and left. I am very disappointed with the way I was treated, I found this person rude and negative, From the onset he did not offer any assistance or help, he has no manners..I would not like to encounter him again.”

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Posted 10 months ago

“Updated information on delivery Very good really nice men who delivered chair is amazing and I would definitely buy again”

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Posted 10 months ago

“Good service delivery on time helpfull driver”

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Posted 10 months ago

“Both men were polite, professional and very efficient in delivering and assembling my new table. Thank you.”

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Posted 10 months ago

“brilliant service delivery guys were very good kept me informed with real time information 10/10”

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Posted 11 months ago

“Gave me time they would arrive came on time very helpful”

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Posted 11 months ago

“Delivery was organised quite soon after ordering from The Oak Bed Store. Texts and emails were sent to keep me informed. On the day of delivery I received a call about 40mins before to let me know they were coming. The boxes were handled with care and both driver and helper were very polite.”

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Posted 11 months ago

“Excellent service as they messaged and called a few times to inform me of the parcel delivery ETA. The two individuals were also kind and considerate when placing the items in the house - many thanks for a great service.”

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Posted 11 months ago

“Brilliant. On time, plenty of delivery notifications, even put item together A++++++++++++++”

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Posted 11 months ago

Furdeco is rated 4.2 based on 555 reviews