Name: Furdeco
Rating: 4.16

“Furdeco gave a delivery slot of 7-10 in the morning. I missed their call and when I rang back they didn't answer. No delivery.”

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Posted 5 years ago

“After receiving three text confirming when I could expect my goods and after waiting in for a full Sunday, they didn't show up .... No phone call, no text, no email and their office aren't open on at the weekend so nobody to speak to... absolutely useless !!! I would never use them and never recommend this company.”

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Posted 5 years ago

“Delivery instructions stated in bold. DO NOT DELIVER UNTIL AFTER 10AM. so they arrive at 8:30 as I'm rushing out the door to get my child to school. I pointed out the instructions with the time on. Delivery driver got angry pointed in my face and said I am rude, he got back in his van and slammed his door. He told me it's my problem and I need to rearrange another delivery. I said to him 'your here now, you may as well do it if it's quick' I was already late. He made me sign a form to say they are not liable for any damages to my property. I assumed this was standard procedure and feeling intimidated I signed. They proceeded to lift my delivery into my property rather aggressively turning the box on all sides and scuffing it along my walls causing damage. They have scuffed my furniture also. I think this was purposely done, after all I signed a form to state they won't be liable. When opening the box my item was smashed to bits, glass all over the carpet which my dog has now run through. No apology for damage caused or for coming at the wrong time. I have photos and video evidence of all. Very aggressive men, made to feel threatened in my own home. I have considered making this a police matter.”

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Posted 6 years ago

“This experience was a nightmare. They had my delivery for 3 weeks before it was finally delivered at 7.15 am with only 2 days notice, on a take or leave it basis. I'd had numerous telephone conversations with various people, all of whom were very polite, but nothing ever got me my delivery. Eventually I was able to speak to a manager who was able to progress my delivery. I was also waiting for another delivery, from a different supplier, which they delivered at the same time and I had been waiting for this for nearly a month. I will never, in the future, use a supplier who uses Furdeco.”

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Posted 6 years ago

“PLEASE DO NOT USE THIS COMPANY This has to be the worst delivery company I have EVER come across. The original delivery was booked on 27th November, I then didn't hear anything from this company until 16th December. I had to contact them and ask what the status of the delivery was. A piece of furniture was then delivery on 21st December which was something I had not ordered, they delivered the wrong piece of furniture. I then had to wait until 2nd Janurary to speak to a manager. 44 calls and 15 emails later I was re-emburst for my piece of furniture. They stated I could not receive any compensation. I have now received a phone bill for £85.00 for all the calls I made. Furdeco only started to respond to my emails and calls as I stated I would report it to the police (theft of an item). I firmly believe if I hadn't called so many times and been so persistent I would not have received any money back.”

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Posted 6 years ago

“The Sofa Company used Furdeco to deliver my two sofas and one chair. I received a call from the delivery men 15 minutes before they were due to arrive because they couldn't find me and also asked whether it was a 'level' delivery. I told them I was on the 3rd floor and they told me they therefore couldn't deliver. Some 20 minutes later they phoned again and said they were going to look at the stairs. When they did they VERY reluctantly said they would make the delivery. They then handled the boxes without care and were extremely hostile, bordering on aggressive. When I asked whether I could help they completely ignored me. They then threw the sofas and chair together and then left without saying anything to me. This was a truly horrendous experience and an upsetting one. Needless to say, I won't be ordering from the Sofa Company again and most certainly will never use Furdeco and I strongly advise you do not either.”

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Posted 6 years ago

“They have damaged two Debenhams sofas on two separate by unpacking them using knives. Unsafe and dangerous I have now tweeted and written to the guardian on this company. Do not use them. Six months after purchasing these two sofas I am left with only a slashed damaged item and no apology from Furdeco”

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Posted 6 years ago

“Very disappointing service. Rude and uninterested. Started shouting on the phone in my house. Aggressive and unhelpful approach. Would not recommend.”

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Posted 6 years ago

“ZERO STARS!! This isn't a service, it is a joke. No customer service at all. Impossible to speak to anyone on the helpline. My order was cancelled and no one informed me. My original order was from Taps UK and they should reconsider their choice of courier company because it gives them a bad name too. APPALLING. DO NOT USE FURDECO!!!!”

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Posted 6 years ago

“Absolutley appalling company to deal with! Took over a week for them to confirm a delivery time and date despite 2 or 3 calls to their "help line". On the day of delivery they phoned to say they would be arrivinng 2.5 hrs earlier than arranged which meant frantic phone calls to family for someone to be in. When the item arrived it was BROKEN. The team did not seem too concerned and even asked "SO DO YOU STILL WANT IT THEN?". Called "help line" and again they seemed less than concerned and were not over appologetic. Its now nearly a week since my online retailer replaced the order for delivery by Furdeco and still not heard a word from them! ABSOLUTE DISGRACE.”

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Posted 6 years ago

“Ordered chest of drawers and bed from Debenhams. Two men delivered the packages to the bedroom fully boxed. I was asked to count the number of packages and was at no point given the opportunity for them to remove the packaging although their log stating says different. Unfortunately, on removing the packaging that evening we were extremely disappointed to find the drawers were badly damaged. Very poor service from Furdeco and Debenhams as we are now left with a damaged chest of drawers. I certainly will not purchase any items from Debenhams again that would be delivered via Furdeco.”

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Posted 6 years ago

“Staff very rude and abusive. Even started to agressive in my own property. I had to threaten to call the police at one point and I started to record them on my phone as I feared for my safety. Phoned them and they said they couldnt care less and I should delete the footage as they are not interested. I will be uploading to social media later as I am appalled. I hope they go bust.”

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Posted 6 years ago

“The couriers were rude and careless. They damaged my property as a result of rushing and tried to deny they had caused the damage. Avoid”

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Posted 6 years ago

“Very poor customer service, didn't understand simple time formats. Late and sloppy delivery to top it off. Avoid”

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Posted 6 years ago

“Terrible, avoid at all costs. They have fabricated a log stating the got hold of me and the rejected a delivery date. They said they'd spoken to my suppler and that the supplier had no contacted details for me, despite it being an online order via Amazon. When I call them to ask about a delivery date for my item which is already 4 days late, they said that they weren't covering my area for a while and that someone would call as some point to discuss a possible delivery date. Te woman was rude and did not care that my delivery was late and that I just had to accept that I'll get my package when they get a chance to drop it off. My advice, USE DPD or one of the other proper companies.”

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Posted 6 years ago

“I ordered a Lincoln Bonded Leather Two + Three Seater Manual Recliner Sofa Suite from Ideal World which was delivered by Furdeco. The delivery was arranged for the 10th October. The delivery men brought it fully boxed into the house damaging paintwork in my newly decorated hall and stairs. My hall gives ample room for a suite to be installed into my living room as when I moved into my property Pickfords Removals brought my current suite, which was a far larger suite than the one in question and they had no problems whatsoever installing it into my living room. Normally furniture arrives in bubble and plastic wrapping and not boxed. I was told that if the suite was unwrapped and it was found to be damaged I would be liable which I found unbelievable and astounding. The decision was made to return the suite leaving me with damaged paintwork and no suite. After several attempts of contacting the company via e-mails I had no response so telephoned them but immediately the phone was put down on me. I am submitting feedback to ensure that other people do not get the treatment that I have.”

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Posted 7 years ago

“I ordered a Lincoln Bonded Leather Two + Three Seater Manual Recliner Sofa Suite from Ideal World which was delivered by Furdeco. The delivery was arranged for the 10th October. The delivery men brought it fully boxed into the house damaging paintwork in my newly decorated hall and stairs. My hall gives ample room for a suite to be installed into my living room as when I moved into my property Pickfords Removals brought my current suite, which was a far larger suite than the one in question and they had no problems whatsoever installing it into my living room. Normally furniture arrives in bubble and plastic wrapping and not boxed. I was told that if the suite was unwrapped and it was found to be damaged I would be liable which I found unbelievable and astounding. The decision was made to return the suite leaving me with damaged paintwork and no suite. After several attempts of contacting the company via e-mails I had no response so telephoned them but immediately the phone was put down on me. I am submitting feedback to ensure that other people do not get the treatment that I have.”

Helpful Report

Posted 7 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Furdeco Reviews