Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,907 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 5 star review on 22nd March 2025

Furniture 123 1 star review on 10th August 2024

Laurie

548

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good phone and delivery service”

Helpful Report

Posted 1 year ago

“Delivery and pre delivery excellent . Too marks all round . Item said ‘ some assembly required ‘ this was a bit of an under statement and challenge ! But once built …. excellent !”

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Posted 1 year ago

“Ordered my sons cot bed and within 4 days it was delivered. Very simple to build & wood was very solid. Recommend”

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Posted 1 year ago

“I was disappointed when my table arrived with a little dig in it, but customer services arranged for a new table to be delivered and it was here in two days. Very happy with the second one and the delivery service.”

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Posted 1 year ago

“First class service no messing about. Very happy with my mattress”

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Posted 1 year ago

“Product with good quality and efficient delivery.”

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Posted 1 year ago

“Happy with the product itself however there are several areas of damage which is disappointing. I can only assume this is due the handling when being loaded and out for delivery.”

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Posted 1 year ago

“I had a very disappointing experience with this seller. Bought a wardrobe that fell apart. The company said that it is my own fault because I must have assembled it wrong. Refused to refund or replace. Will never buy from them again”

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Posted 1 year ago

“Expected furniture within 5 working days had dates changed still waiting on delivery”

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Posted 1 year ago

“Delivered very quickly, constant updates on my delivery. Would definitely buy from this company again.”

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Posted 1 year ago

“Amazing company best I’ve ever ordered fm will recommend to all my friends excellent 10 / 10”

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Posted 1 year ago

“An order for a bed on the 2nd March has still not arrived Every week chasing up is met with next week it will be delivered! Still no bed ! This had to be the worst experience Promises never fulfilled Still I’m bedless”

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Posted 1 year ago

“Great service , gorgeous ottoman , and a great price . Very happy customer.”

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Posted 2 years ago

“Bought two bedside tables, took a while to build and a bit fiddly, but lovely. One of them had a faulty drawer. Contacted F123 and customer services were super helpful and resolved my query quickly. Unfortunately the replacement part I needed wasn't available so they offered to collect the item and send a whole new unit or a partial refund. Very happy with my experience and thank you for helping me!”

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Posted 2 years ago

“The delivery driver was on time and carried the flat pack bed to the correct room but only because I told him to and not because he asked me. He also said he'd been trying to call me. But he only called me once and left me a voicemail to tell me how far away he was.”

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Posted 2 years ago

“Great service and product”

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Posted 2 years ago

“Great service from start to finish Great delivery”

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Posted 2 years ago

“Excellent quality and fast delivery would definitely use again A*”

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Posted 2 years ago

“I purchased the safina king size bed in beige. Absolutely love the colour. Looks very elegant and once put together, it's sturdy. The delivery was literally next day. I have to say a big thankyou to the 2 gentlemen who delivered the bed. They very polite and kind enough to take the package upstairs. I haven't had any issues with damaged or missing parts so overall very happy 👍🏼”

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Posted 2 years ago

“Beautiful piece of furniture but did not suit my room. Service was very good.”

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Posted 2 years ago

Furniture 123 is rated 4.5 based on 5,907 reviews