Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service prompt delivery and good product at great prices thank you 😊”

Helpful Report

Posted 1 year ago

“We received our order recently and I couldn't be happier. The whole process was so straight forward from start to finish, and the delivery was just perfect. The Ottoman arrived in record time exactly as they said it would. It was a first class service!!!”

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Posted 1 year ago

“Lovely furniture at a great price. Delivery was no problem, with notice of their arrival. Large heavy item was taken too chosen room .”

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Posted 1 year ago

“Really pleased with the purchase. Great quality.”

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Posted 1 year ago

“Excellent customer service!”

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Posted 1 year ago

“Absolutely love the console table and really good value! It's not easy to find narrow Consoles and this fit the bill perfectly. Seems really sturdy. Really happy with it. Great colour.”

Furniture 123 5 star review on 6th February 2023

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Posted 1 year ago

“I ordered bar stools, delivery was really quick but unfortunately they were too big for my kitchen and I had to return. I contact customer service and they really quick response and arrange to return”

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Posted 1 year ago

“excellent customer service, delivery on time, chest of drawers exceeded expectation in quality for the price.”

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Posted 1 year ago

“Tv unit and matching side board look lovely many people have remarked on them . We had a slight problem with the side board drawer and when in contact with customer service by email the responses was very fast and was solved within two days very happy with this company would purchase or recommend.”

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Posted 1 year ago

“Really good item had problems with this raised the issue was sorted right away answering questions & email quickly”

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Posted 1 year ago

“The delivery was faster than expected. And the customer service was excellent .they kept updating me everytime until the delivery was done.”

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Posted 1 year ago

“Excellent bedroom furniture. Easy to build instructions. Could not be more pleased with the end product. Customer service brilliant.”

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Posted 1 year ago

“Excellent piece of furniture very stylish and prompt delivery thank you”

Furniture 123 5 star review on 27th January 2023

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Posted 1 year ago

“Furniture was delivered earlier than scheduled and very happy with the footstool.”

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Posted 1 year ago

“Customer service was brilliant. They found a problem before I did and it was rectified the next day. What more can you ask for.”

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Posted 1 year ago

“Perfect service”

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Posted 1 year ago

“Great price, great service, great product, what more can I say. Just excellent.”

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Posted 1 year ago

“Ordered at about teatime, the following day my lovely table & chairs arrived in the afternoon. Not even 24 hours later. Amazing service. Updates on time of delivery too which was really helpful. HIGHLY recommend this company and would definitely use again! Impressed!”

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Posted 1 year ago

“The beds were ordered and delivered the week before Christmas so that in itself was excellent. Unfortunately we had a mishap putting bunkbeds up and needed a new part, when I asked for this they sent another whole box of parts at no extra charge and the first week in January, I can honestly say that the item bought is good and solid but the customer service excelled all my expectations. Thank you.”

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Posted 1 year ago

“Great experience. Received my set of chairs one was slightly damaged rung customer services they sent a replacement immediately very happy with service. Would recommend the company. Rattan chairs great item.”

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Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,860 reviews