Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,860 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,860 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After taking up a delivery of several items of bedroom furniture, I had to book a return of the chest of drawers that was damaged. A replacement was eventually delivered but after unpacking there was 2 items missing. I contacted the company who said they would get back to me. Eventually I was told the parts could not be provided. I was offered a small refund and was told to research the availability of obtaining the part from eBay!! Why can’t companies check that the delivery is complete before sending the item out for delivery??”

Helpful Report

Posted 3 years ago

“I love my chair. It's so comfy and looks great in my room. Was delivered faster than expected.”

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Posted 3 years ago

“Great quality, fast delivery. Buying again due to move and needing bunk beds. So 4th bed I have brought from them”

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Posted 3 years ago

“Fairly straightforward experience with this company. We ordered a lovely velvet corner sofa that arrived when it was schedule to. It was well-packaged and easy to construct- my partner just screwed in the legs, which look very sturdy. The delivery men carried it into my house and placed it down gently - they were really very nice.”

Helpful Report

Posted 3 years ago

“Ordered 3 beds and received only 2 as we were notified that one had been delivered to the wrong depot. Now claiming the missing bed has been has been delivered to us and when we have looked online to see when apparently it was today. Tried to resolve the matter via email since the first two beds were delivered last week and keep being told it has been delivered. Now the system shows it was delivered today. We live 3/4 of mile away from anyone else, only house in the area, all at home today nothing has been delivered. Disgusting level of service via email. Going to escalate this further, I have one very disappointed little girl with no bed of her own at the minute. Please please avoid this company terrible service. ArrowXL were the delivery team for the first 2 beds. Sad thing is this could have been a good review as we were happy with the quality of the beds received.”

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Posted 3 years ago

“Really quick & efficient delivery. Sofa is just how it looks in the website photo & also perfect size, looks great and is very comfy. Plus cheaper than lots of other furniture companies. Really recommend!”

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Posted 3 years ago

“Held onto money for 6 months. After non delivery stated item discounted. 3 chases and still not refunded my £800. Avoid.”

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Posted 3 years ago

“Loved my item. Quality actually looked really good for the price. Product arrived fairly quickly and easily with no fuss.”

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Posted 3 years ago

“Great service! Next day delivery and really pleased with the table. It was packed well and is really solid. Will be coming back to Furniture 123 again!”

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Posted 3 years ago

“I bought bed sofa baby pink my granddaughter loves as I do it's stunning and very comfortable would highly recommend only down side I love upstairs but delivery men wouldn't take it up stairs for me had to wait get my neighbours to carry it up”

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Posted 3 years ago

“Great sale price for a beautiful fabulous table .. lovely helpful delivery guys .. from ordering to assembling a breeze .. thank you”

Furniture 123 5 star review on 25th August 2021

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Posted 3 years ago

“Easy to order very quick with delivery not put together so not sure on value for money etc Thank you”

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Posted 3 years ago

“Good price, efficient delivery and kept in contact with me throughout, no problems at all.”

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Posted 3 years ago

“I ordered a sofa and within 4 working days it was delivered as specified in an e mail and courteous telephone call. No issues whatsoever and the sofa is exactly what I wanted and expected so one very happy customer”

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Posted 3 years ago

“This company is highly likely to not deliver. And I mean, literally NOT DELIVER. We ordered a TV cabinet in May 2021, it’s now August 2021 and I have lost count of how many delays there have been. The young man at customer service was very ‘reassuring,’ saying it was delayed due to ‘going through customs.’ At the time, I was daft enough to believe him. Wow: they have excuses coming out of every orifice. Best avoid.”

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Posted 3 years ago

“Not d elivered yet ! Half the order sent to wrong depot for delivery. No response from retailer when I called/”

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Posted 3 years ago

“very quick from ordering to delivery, there was a slight problem with one of the chairs, however Customer Services sorted this immediately”

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Posted 3 years ago

“Fantastic service from start to finish. I had a problem with a sofa I bought and customer service solved the issue immediately.”

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Posted 3 years ago

“From ordering and delivery was exceptional,I am so pleased with the armchair,thankyou”

Furniture 123 5 star review on 9th August 2021

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Posted 3 years ago

“Very helpful customer service, quick delivery and great product quality.”

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Posted 3 years ago

Furniture 123 is rated 4.5 based on 5,860 reviews