Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,861 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,861 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

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Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

545

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great high quality product, good customer service arranged delivery to when I could recieve it.”

Helpful Report

Posted 4 years ago

“Having been sent reject damaged furniture. Speaking to anyone and getting response and return details is frustrating and poor. I would never use this company again”

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Posted 4 years ago

“Excellent product we received and a great service thankyou to all Mr Hallas”

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Posted 4 years ago

“Everything just as expected and very quick delivery too”

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Posted 4 years ago

“Bed is lovely. Easy to put together. Delivery was on time and well communicated. Would recommend this company.”

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Posted 4 years ago

“Exactly as pictured and described. Liked the fact I could choose delivery slot. Delivery crew polite”

Furniture 123 5 star review on 16th August 2020

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Posted 4 years ago

“Great quality bed and delivery was when expected”

Helpful Report

Posted 4 years ago

“Whilst the bed looks fairly nice, now put together. It was an absolute joke to put together. If I spend just under £300 on a bed frame, I expect it to be made to better standards. There were staples covering the holes that we needed to put screws into, there were screws directly under the holes that we needed to put the plastic bits for the slats in. The instructions were not clear and on a couple of occasions were even wrong/incorrectly labeled. The circular holes in which we needed to put screws etc, to attach the foot of the bed to the side panels were all different sizes but far too small to work with regardless. I could go on but the fact of the matter is, I won’t be buying from furniture 123 again. I It took two days of stopping and starting to assemble the bed, because we would have smashed it to pieces, had we not stopped to calm down. Oh and the panel at the back of the headboard was also ripped so its a good job you can’t see it when the bed is assembled. No response since I emailed them with this last week. Shocking customer service and a very poorly made bed frame. Most frustrating £300 I’ve ever spent.”

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Posted 4 years ago

“Delivery on time and drivers helpful. Wardrobe very solid and instructions good. Very good value; in all, we are very pleased. Would recommend.”

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Posted 4 years ago

“Great Service Delivery drivers courteous and helpful”

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Posted 4 years ago

“Bought a Tiffany coffee table with LED lights for £198 with next day delivery.Assembled it lights don’t work sent e mail 4 days a go that it’s faulty no reply sent 2 nd email no reply ,called and waited 45 min no answer.You can’t catch covid by returning email or calling as they say very busy due to covid 19 working from home sure they are good”

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Posted 4 years ago

“delivery excellent. Table easy to put together. All as should be, would recommend ,”

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Posted 4 years ago

“Delivery was on time and the drivers were very pleasant. The furniture was of a good quality and easy to put together.”

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Posted 4 years ago

“Found this bed with a trundle and draws and ordered. It arrived when they said, they were courteous and polite and it wasn't as bulky as what I thought. The instruction said one hour to make but it took me 3. It wasn't complicated at all and went up easily. Just a lot to do in it that's all. It's sturdy and comfortable and I'm very happy with it!”

Furniture 123 5 star review on 15th August 2020

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Posted 4 years ago

“Very happy with the service I received, I ordered a bed and the date I was given to be delivered was inconvenient for me, I emailed customer service and sorted another day, I got a polite and quick response, would definitely recommend.”

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Posted 4 years ago

“From first call to delivery, we were kept informed - very pleasant delivery guys - bed is absolutely perfect - thank you”

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Posted 4 years ago

“I placed an order for a sofa over the phone with this company. Half an hour later I noticed an additional £200 was deducted from my bank for another order which I did not place. I phoned to speak with a customer service agent, got passed around the team until eventually someone was able to ‘look into it’ and assured me it was a mistake and that the order was cancelled and that they would follow up in writing to confirm this. I am yet to receive anything in writing or my money back. I’ve tried phoning their customer service team back multiple times and then got the automated response that there is a 4 hour waiting time to get to speak to someone. Please do not buy from this company, their customer service is shocking and they are clearly not storing bank details safely which has led to fraudulent activity in my case.”

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Posted 4 years ago

“Recently bought a tv stand from Furniture123. Very happy with the service, the delivery was prompt, i feel the item was very well priced. Overall very happy with the product!”

Furniture 123 5 star review on 14th August 2020

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Posted 4 years ago

“Customer service and keeping in contact with delivery times were great. Delivery came when expected. We had wardrobe,big chest of drawers & bedside tables..all were packaged very well and my husband managed to assemble all by himself. Very happy with the furniture and was very good value purchasing while in the sale!”

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Posted 4 years ago

“Quick delivery and the quality of furniture I bought was excellent.”

Helpful Report

Posted 4 years ago

Furniture 123 is rated 4.5 based on 5,861 reviews