Furniture 123 Reviews

Name: Furniture 123
Address: Sandway Business Centre, Shannon Street, Leeds
Rating: 4.46

4.5 Rating 5,868 Reviews

87 %

of reviewers recommend Furniture 123

4.5

Based on 5,868 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Furniture 123:

Welcome to furniture 123, the UK’s most experienced online furniture and beds retailer. Founded in 1999, we have over 17,000 products available. If you’re updating your living room or bedroom, we have modern and classic furniture so there’s something for everyone! We currently have great spring and summer furniture offers, providing furniture and beds at their best for you.

Everything includes free UK delivery, and we offer free next day delivery on thousands of items. There’s comfy beds, bedroom furniture, headboards, wardrobes, dining sets, dining tables, coffee tables and more at furniture123.

Phone:

0845 6014068

Location:

Sandway Business Centre, Shannon Street
Leeds
LS9 8SS

Write Your review

Tell us how Furniture 123 made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Furniture 123 5 star review on 9th December 2024

Claire Cruickshank

Furniture 123 1 star review on 27th August 2024

Mary-Anne Gallo

Furniture 123 1 star review on 10th August 2024

Laurie

546

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item orderd Saturday afternoon, delivery quoted as following Wednesday, however, stove arrived Monday lunchtime. Excellent service. Well packed and easy to use.”

Helpful Report

Posted 11 months ago

“Fire came on time I was informed about del and pleased with service a lovely fire bracket missing from box but when I told them went out of there way to get me another in super fast time very happy thank you”

Helpful Report

Posted 11 months ago

“Excellent experience allround super fast delivery pleasant delivery men placed fire exactly where I wanted it fire place looks great works fine packaged very well”

Helpful Report

Posted 11 months ago

“Amazing fast delivery so happy with my item”

Helpful Report

Posted 11 months ago

“Outstanding customer service from Furniture 123. On the Monday I told them that we had an issue with a bar stool bought in January and on the Thursday the replacement arrived. I don’t think it gets much better than that.”

Helpful Report

Posted 11 months ago

“Delighted with my new larder cupboard. Beautiful piece of furniture with is also incredibly practical.”

Helpful Report

Posted 11 months ago

“Great service. Delivery was very quick, and the delivery guys were great. Very impressed with my goods, great quality and superb value for money. I did have a minor issue, which was resolved very efficiently and to my satisfaction. Cannot fault”

Helpful Report

Posted 11 months ago

“Very, very helpful! Great aftercare of the product. We will definitely use this company again”

Helpful Report

Posted 11 months ago

“Returns policy is a discrase just been on phone for 30 mins the transfered to wrong department all i wanted to to was have my collection confirmed, it hadnt even been raised, which i done on my account online 30 mins x 1.50 a minuite went to call back average wait time17 mins please listen back to the recordering from todays conversation and raise a return order no 11361248, you might want to employ people who listen and sort he issue”

Helpful Report

Posted 11 months ago

“Excellent service and delivery was quick from the point of order and I was kept fully informed of the delivery time. The items arrived in good packaging and were of a good quality for the money we spent. Generally we are very pleased.”

Helpful Report

Posted 1 year ago

“Really pleased with this electric fire that I purchased. It was with me within less than 24 hours of purchase. Packaged really carefully. The fire makes a real room statement. Room heats quickly on a low setting. The added extra is that it has a remote control. Or, I can use the controls on the fire itself. I love the different flame effects. I highly recommend this item.”

Helpful Report

Posted 1 year ago

“Customer service”

Helpful Report

Posted 1 year ago

“Everything very good”

Helpful Report

Posted 1 year ago

“Customer service is second to none, delivery men were in good time and very pleasant. The bed I purchased is good quality and really beautiful in soft pink. I would not hesitate to use this company again and will recommend to family and friends.”

Helpful Report

Posted 1 year ago

“Really happy with my new table. Great look and good quality. Would recommend Furnace 123!”

Helpful Report

Posted 1 year ago

“I would highly recommend furniture 123 the set of drawers were beautifull and easy to put together. Very fast delivery I ordered on Wednesday they arrived next day Thursday”

Helpful Report

Posted 1 year ago

“Lovely friendly young man delivered the chair. Brief interaction with second gent for the other item received today. Great communication and prompt delivery.Happy customer -furniture very well packaged”

Helpful Report

Posted 1 year ago

“Desk chair very good looking and comfortable- just the right colour. Speedy delivery.”

Helpful Report

Posted 1 year ago

“If I could leave a worse review than 1 star, I would! The quality isn't great at all, the cushioning is dreadful, I paid over £700 for a dining table ordered on 2nd November only for it to get canceled 14 days later And had to re order again which was £20 more expensive and they refunded me £20 less so im out of pocket £40 stay away!!! Awful service and very poor communication. Dreadful from start to finish!!!”

Helpful Report

Posted 1 year ago

“My fire developed a fault, furniture 123 was very good solving the problem & sent a replacement. Delivery was spot on Thank you”

Helpful Report

Posted 1 year ago

Furniture 123 is rated 4.5 based on 5,868 reviews